5 Customer Reviews
Review from Emily M
5 stars05/02/2023
Amazing work, so professional, and so friendly! my dogs were deemed the supervisors of the job because they all got along so well! The carpets, the sofa, the chairs, the rug all look spectacular!Review from Joan W
5 stars03/22/2023
Highly recommend: From initial phone call to completion of job, the professionalism, service and attention to detail was beyond our expectations. Had no idea the air would smell so clean. Also, have noticed breathing is better and no longer cough from scratchy throat or have a stuffy nose upon awakening in the morning. Unexpected bonuses.Review from Jay H
5 stars12/02/2022
****** was honest & upfront about what services were needed and ones we necessarily didn't need. He explained the process very thoroughly & did not try to up sale. He showed up on time & did an excellent job. He even gave some good advice on how to maintain our system. And the price point was considerably less than some of the bigger companies.Review from Craig S
5 stars06/14/2022
Great service ***** and ***** were great. Highly recommend them.Review from carla S.
1 star05/24/2022
Do not use this service!! Had my dryer ducts cleaned March 24th and my old dryer did work a bit better. However one month later had to replace washer and dryer. My new ** dryer kept shutting off due to detected clog. How could that be since I had just had them cleaned?! Called another service to double check ducts and they were 100% clogged. They fixed the problem and dryer works great. When I called Atlanta carpet and air duct back about situation, owner said it was my fault for not calling them back to redo the job!! Is that good business? And he said I should have mentioned it when technician was at house. Sorry I dont clean ducts for a living I assumed job was done correctly. I offered to send him pictures of the clog the second company found. I would have been fine if he had offered even a ***** reimbursement of a ****** charge but instead he hung up on me. Would definitely not recommend.
Atlanta Carpet & Air Duct Cleaning, LLC Response
06/22/2022
We had service ***** on March 24th dryer vent cleaning , ***** was very happy with the service . We have received a call from her on 5/23 2 months later """" letting us know that she had a problem with the dryer duct and called another company to fix the issues. We never received a call or email about any issues regarding our work or a complaint on the dryer cleaning service (all our work is warranted for 2 years ) , it has pass 2 months later and problem that is is having before she calls another company . We do not have any record of ***** calling the office for a complaint on any issues (Standard protocol if there is a call from a client we come to assist with any issue in 24 hour or next day ) . There was not call or issue since we were there , We did let ***** know that we appreciate her business ,and would be happy to assist ***** again , Thank you so much .
Customer Review Rating
Average of 5 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.