Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Westgate table top and base from Georgia Furniture Mart on January 2, 2024 and about a week later the table started to separate. We returned the table top in exchange for another top. Then in July I called informing them that the tabletop had started separating again and was told to contact the extended warranty for the repairs. When I talked with the warranty company they informed me it did not cover wood. So the warranty we purchased serve no purpose for the furniture we purchased. I reached back out to the furniture company and they called the manufacturer and they wanted us to wait until a quarter would fit in the slot. I reached back out to them January due to the table separating even more and the asked for pictures of the table. I never received a response so we went to the store and they promised they would help but never gave any correspondence. So basically their response was the vendor request came back as denied and my 1 year warranty had expired so they wouldnt be able to move forward.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I went to the establishment and purchased over $20,000 worth of furniture. I purchased a fireplace TV stand. They came out to deliver but damaged the TV stand. I called the very same day sent pictures and got the runaround up until this point. Every time I called they transferred me 3 or 4 times to somebody that says they dont know what to do or cant help me or the person I need to speak with is unavailable. My mom also had issues with her furniture. She just got her furniture delivered last month 1/25 although we paid for it back In July/2024. But had the furniture delivered at a later date. We called two weeks ago to explain all the damages. The pictures been sent of all this and they had someone come out on Monday of last week Delivered the furniture only to take the TV stand apart and then proceed to say they didnt have the correct new one and took it . They left nails tools and the TV stand that was already here in pieces all over my floor, trash all over my furniture. I did call sent videos and pictures of everything that the service man left. I have called numerous times only to get shifted around. I dont know how many people I have sent videos and pictures too. I keep getting shifted only to be told they cant do anything for me. They cant give my money back and the TV stand fireplace that I spent Almost $1000 for is in my living room in pieces its not even put together.

  Business Response

  Date: 03/14/2025

  The driver disassembled the TV stand in the home, which was in good condition. The customer requested that the fireplace insert be installed from the front side of the stand, rather than using the factory-marked cutout in the back, as was originally designed. The driver was unable to accommodate this request, as the installation instructions specify using the back cutout. Additionally, it may not be safe to install the insert without removing the back due to potential ventilation concerns related to the heat generated by the fireplace insert.
  The driver did not re-install the unit into the TV stand, assuming that another team member could address the customer's preference. The perforated panel is not intended to be re-installed once cut. Please refer to the attached factory instructions for further details. We are more than willing to send a team out to insert the fireplace, according to manufacturer standards. 

  We have Tuesday-Saturday available next week. Which day would you prefer?

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this unit on 10/22/2024. I have contacted Georgia Furniture Mart ******* times and I have been told by multiple people that my issue will be resolved and someone will call me back. No one has returned my calls. I have called them a total of 23 times from 11/09/2024 to today 1/02/2025. The arm of the couch wood cracked with minimal pressure from my elbow. The ***** **** is sinking in the middle in which it a representative inspector from the company came to inspect it on 12/23/2024. Today I was told again someone would call me and no one called to rectify the issue. This is a lot of money to pay for something that is damaged. And the ***** looks like it is from the showroom floor. It looks used. I had no intention of filing a complaint but the company has failed to provide the service quality, business ethics, and integrity that they so eagerly displayed when I made the pur****** Both of these damaged products happened on or around 11/09/2024. In the photos, the cup holder image 9545, 9543, and 9544 is not even set into the couch. The image 9542 shows the dip in the oversized ****** The chase also looks used, the fur is flat and does not match the rest of the sectional and ottoman. Image 8333 is the broken armrest. I have been given the run around sadly. I love the sectional but I do not like how I have been treated.

  Business Response

  Date: 01/13/2025

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience and frustration youve encountered throughout this process. Your satisfaction is very important to us, and we truly value the opportunity to address your concerns.
  
  Regarding your concerns:
  
  *** Corner Chaise Exchange: We have completed the exchange for the *** Corner Chaise as requested. The chaise meets the manufacturers specifications, and the sinking you observed aligns with the design standards of the product. Additionally, the appearance of the fur is consistent with the materials used on our showroom models.
  
  Cupholders: The cupholders in the unit have also been inspected and verified to meet the manufacturers standards. The design observed in your photos is consistent with the units displayed on our sales floor.
  
  Inspection on 12/23/2024: Our technician conducted a detailed review during the visit on December 23rd. Based on their inspection, all issues raised fall within the products intended design and manufacturing guidelines.
  
  We also wanted to clarify that the manufacturer's warranty on your sectional covers defects in workmanship or materials. Unfortunately, it does not cover damages caused by accidental use or wear and tear. Based on the inspection, the cracked armrest appears to have resulted from external pressure and does not fall under the scope of the warranty coverage.
  
  We understand your concerns regarding the sinking chaise and cracked armrest and deeply regret any dissatisfaction. While these issues align with the manufacturer's specifications, we remain committed to resolving any lingering concerns. 

  We can have our service department follow up with you on 1/14/25 before end of business to see if we can address any additional concerns.

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22760173
  
  I am rejecting this response because:
  This complaint about the cushion should not be needed to be covered by the warranty because it should not be damaged after such a recent purchase. I complained about this item in November and the delivery was November 9th. This is an issue with the make of the product not damaged that I caused or should even be able to cause within weeks of owning it. 
  

  This is a severe lack of Business Integrity on your part if you fail to do what is honorable and replace it as you yourself would expect after spending this type of money.  This cushion is a lemon and no business should be allowed to take advantage of a customer in such a manner.  
  

  Why would your sales person stand on the model in the store and tell me the cushions will never sink.  This was a ploy to get me to buy it knowing all along this is a common issue.  
  

  Furthermore, your only effort to respond to this issue since 12-23-24 wasnt until on did a BBB complaint. Why no one has ever called me as I have promised numerous times. So now someone will call me today I seriously doubt that this company will take accountability and replace it. 
  

  I sincerely hope the BBB sees that I have been patient, kind and more than considerate in only wanting justice and I have allowed Georgia Furniture Mart more than enough time and effort to fix this problem. 
  

  I am not asking for something unreasonable. It is what anyone would want, even you.

   

  Most Sincerely,

  
  ****** *****

  Business Response

  Date: 01/20/2025

  We want to sincerely apologize for the frustration and inconvenience you've experienced regarding the issues with your recent purchase from Georgia Furniture Mart. We truly understand your disappointment, especially given your investment in our products.
  
  After carefully reviewing your case, including the photos and the manufacturer's assessment, it appears that the items in question are within the manufacturer's specifications. This has unfortunately led to the denial of your claim. 

  To address your dissatisfaction, since the items are within manufacturer specifications, we are willing to offer you the option to reselect items of equal or greater value from our inventory. You will be responsible for a delivery charge, but we will waive all restocking fees. If you choose an item of greater value, you will be responsible for paying the difference.

  Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. We value your business and are committed to making this right for you.

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a sectional at the end of last year. The company offered a warranty on the products they sold. This summer, parts of the sectional stopped working. The charging port and the electric capability of one of the reclining seats stopped. Another recliner leg rest was malfunctioning as well. Currently the sofa isn't the deluxe model that I bought. Reaching out to the company, they sent someone out to verify that they could repair the sofa in August of 2024. They informed us that the wait time was between 8 - 12 weeks for parts. However, after scheduling someone to be sent out October 30th, no one from the company ever showed up. We called and were told that the repair person never comes to our area except on Mondays. So we asked to be rescheduled, and were told that the original scheduling was an error and that the parts were not in. We were rescheduled to December 30th. However, upon calling to confirm that Georgia Furniture Mart would be fixing the issue on this day, they told us that the new date is the 6th of January. So they keep putting us off, when they apparently had the part back in October. This company just keeps rescheduling and delaying the fixing. If they don't have the part, we are open to a different couch or a refund. We have record of all the conversations and our next step will be taking this to court. However, if we can resolve this issue this week, that would be more ideal.

  Business Response

  Date: 01/13/2025

  Thank you for your patience as we work to resolve the issues with your sectional sofa. We wanted to provide you with an update regarding the replacement parts.
  
  We have you set up for an exchange of the armless recliner and the ********* recliner. Currently, we are waiting for these items to be shipped from the manufacturer. The estimated arrival time is the second week of February.
  
  We sincerely apologize for the delay and understand how important it is to have your sofa fully functional. If the replacement items arrive sooner than expected, we will reach out to you immediately to expedite the process.
  
  We appreciate your understanding and will continue to keep you informed. If you have any further questions or concerns, please do not hesitate to contact us at ************.

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally went into georgia furniture mart on 11/6 purchased multiple bedroom furniture and a dinning room set. They did not have one of the beds that we wanted in stock so we said we would wait until everything was in stock to get the items delivered. The delivery was set for 11/16 after the store confirmed everything was in stock. The day of the delivery we were missing one chair, we were told by the drivers that they only were given 5 out of the 6 and to contact the sales person. When we reached out to the sales *** they said that there was an issue with a chair before it left the warehouse and that it was broken so thats why it was not on the delivery truck. Today is 11/27 the day after we were told it would be in and I called to get it delivered how it was agreed upon in the first place. Now we are being told that it is not a delivery and we have to pick it up. We spent all this money and are not even able to talk to a manger when I asked for one he said that they were all simply too busy, I did not mind waiting and said i would wait no matter how long it needed to be as long as i talked to a manger. **** refused.

  Business Response

  Date: 01/20/2025

  We sincerely apologize for the frustrating experience you've had with Georgia Furniture Mart regarding your recent purchase and delivery of bedroom furniture and a dining room set. Your satisfaction is of utmost importance to us, and we deeply regret the issues you encountered.
  
  We understand that your delivery on 11/16 did not proceed as planned due to a missing chair, which was initially explained as being broken before leaving the warehouse. Despite assurances, the chair was not delivered as promised on 11/27, and you were informed that you would need to pick it up instead of receiving a delivery, contrary to your agreement.
  
  We want to assure you that this level of service does not align with the high standards we aim to maintain at Georgia Furniture Mart. We apologize for the inconvenience, frustration, and the lack of communication you experienced throughout this process. Your feedback is crucial to us, and we are taking immediate steps to prevent similar occurrences in the future.
  
  To make amends for the inconvenience caused, we would like to offer you a refund of the delivery charge as a gesture of goodwill and apology. We recognize that this does not fully resolve the situation, but we hope it demonstrates our commitment to your satisfaction and our regret for falling short of your expectations.
  
  Additionally, we will personally ensure that your concerns are escalated to management and addressed promptly. We apologize if you were unable to speak with a manager during your previous attempts, and we will take measures to improve our communication and customer service moving forward. 

  Customer Answer

  Date: 01/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, On 7/21/2024 I purchased from ******** location of Georgia Furniture Mart a beige sectional and a mattress. For the sectional, I wanted it to be reversed compared to the one in the show room and the sales person told me they could do that. He even called their warehouse or furnisher, talk to someone who confirmed in front of me that they actually had the sectional readily available the way I wanted it. A week later the store delivered my purchase and they had the wrong piece ordered. I told them to take the entire sectional back, but they convinced me to keep it with the wrong piece, and they will order the correct piece immediately. 2 or 3 weeks later I never heard from the salesman. I called asking the reason behind that delay and they again told me I will get my items the following week. They did not keep their promise and they never called me until I reach out to them. Sometimes they put me on hold and hung up, other times they put me on hold and send me to a voice message. Finally one day they told me I will get my item on 9/6/24. Of course that never happened. Since the beginning of my calls I have been trying to get to a manager or get them to exchange that sectional but either the correct manager is not here or they try to intimidate me that I can't do that or I will get fees etc... I am frustrated and can't get my issue resolved. Today I called again, spoke to someone else who is telling me again they ordered the wrong color and I will get my correct order 9/17/24. I asked for a manager and again no one is available and I can't even leave a voicemessage to a manager. My living room look like a mess, I get the run around and I am upset and frustrated. What else can I do? Who can help me? I don't know. I am stuck. I want a total refund or an exchange without getting penalized as it is not my fault but no one is resolving that. Can I get help?

  Business Response

  Date: 01/20/2025

  We wanted to personally extend our sincerest apologies for the inconvenience you experienced recently. Your satisfaction is of utmost importance to us, and we deeply regret any frustration this may have caused.
  We are pleased to inform you that as of September 28, 2024, we have successfully resolved the issue you brought to our attention. Your patience and understanding throughout this process have been greatly appreciated.
  To express our gratitude for allowing us the opportunity to assist you, we would like to offer you a $150.00 accessory credit for our store. This credit is our way of saying thank you and apologizing for any inconvenience you may have endured.
  Please feel free to use the credit at your convenience. Should you have any questions or require further assistance, please do not hesitate to contact us directly. We are here to ensure your continued satisfaction with our products and services.
  Thank you once again for choosing us and for your understanding in this matter. We look forward to serving you again soon.

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a continuation of previous complaint on leather sofa. Finally in July they came out to replace the parts they ordered and had delivered. It took me 3 additional calls to get them to come out. The parts that were put on did not fix the issue of the recliner closing nor did it fix the rollers it actually made the rollers very uncomfortable and the heat stop working. The repair guy said they would have to replace the unit and it would not match the other unit. Still no contact from Ga Furniture Mart and I get no where when I call in. According to the person who answers the phone all tickets are closed.

  Business Response

  Date: 08/06/2024

  We completed the previous part of your installation back in July. According to the technician, there are now additional parts neededthe motor and switch. We've already ordered these parts, and once they arrive at your home, we'll send a technician out to complete the installation.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am buying Furniture date 4/29/23 and I received delivery on 5/1923.My customer ID ************ and My Order No ************* am buying Dining table and chairs 6 and bedroom sets.Every thing is good but my dining chairs leather not good.I complain total more than six times.1) with in 3 months I complain about chairs Technician coming after 2 months later fixed 2)with in 6 month same issue again. I complain another 3 months later technician coming and fixing 3)with in 10 months again same issue. I complain again and customer service says wait for issue.We are back ordering from manufacturer.after 3 month later one technician (woman) coming and she said we cant fix issue and she is left.I again complain same issue i call customer service waiting again back order from manufacturer another 2 months.Again today July 23 technician (same women) coming I waiting whole day after she saying ohh I cant fix up your problem. Were making again order from Manufacturer Before every one fixed but this technician cant why?Any way now I want change my all six chairs and keep continuing my warranty.I pay my warranty up to 5 years.

  Business Response

  Date: 07/25/2024

  Thank you for bringing this issue to our attention regarding the dining chairs you purchased on April 29, 2023. We sincerely apologize for the recurring problems you've experienced with the leather on the chairs.
  
  After reviewing your case, we have arranged to replace the seats on the two remaining chairs that are cracking and peeling. Unfortunately, despite our efforts, we were unable to secure a credit from the vendor for the entire set of chairs. The vendor has only approved replacement parts for the two affected chairs.
  
  Regarding your warranty, we regret to inform you that it cannot be extended beyond its original terms. The vendor's approval was specifically for parts replacement on the two chairs, and we are following their guidelines to ensure the issue is addressed appropriately.
  
  We understand your frustration with the service delays and the inconvenience this has caused. 

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bedroom suit and was initially told by the salesperson, ***, that if the transaction was paid for with a credit card, that the shipping of the merchandise would be free. I came to the store with cash to make the purchase but after being told that the shipping would be free with the credit card, I used my credit card to make the purchase. After reviewing the receipt, I noticed that shipping was added to the invoice. I inquired about the charge and was not given a sufficient explanation by the salesperson, ***. In fact, he told me that shipping was not charged on the invoice. I then spoke with the finance person and was informed that shipping is never free on purchases. I returned to the store June 19 to purchase an additional nightstand. The salesperson, *** informed me that the piece would be in the store and ready for me to pickup on June 20. I called him on June 20 to inquire about the nightstand and was told that it was shipped and received at the ******** location, but it was damaged and returned back to ********. I went back to the store on the 21st because I had not heard from *** after he promised to update me on the item. Upon arrival at the store, *** was not in the ******** location, and I spoke with someone else who informed me that the nightstand not only was not sent to ******** as stated by ***, but that it would not be available for pickup before the following Wednesday. The young man further infored me that the procedure that I was told by *** is not the standard procedure of the company. To date, approximately five weeks later, I have not heard back from *** the salesperson but I have called him and the store several times. I returned to the store on June 27 and was given the name and number of the Director of *******************, to contact. I contacted him several times and have yet to hear back from him. Additionally, I sent several emails through the company's website requesting contact, I still have not heard anything.

  Business Response

  Date: 07/25/2024

  Thank you for bringing this matter to our attention, and we apologize for any confusion or miscommunication that *** have occurred regarding the shipping charges on your recent purchases.
  
  Upon reviewing your orders, we see that you placed two separate orders with us. It appears that you were charged for shipping on one of these orders. We regret any misunderstanding that *** have arisen regarding the free shipping promotion. Please note that we have not offered free delivery as a promotion for quite some time.
  
  Regarding the incident with the nightstand, we apologize for the inconvenience caused by the conflicting information provided by our staff. It is not our standard procedure to misinform customers about the availability and delivery status of items. We understand your frustration with the delays and the lack of communication from our team members.
  
  We take customer feedback seriously, and we are addressing this issue internally to prevent similar occurrences in the future. Rest assured that we are committed to resolving this matter to your satisfaction.

• Initial Complaint

  Date:05/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had multiple issues with the dining table and chairs I purchased from this business since the day of delivery and have had to go through multiple exchanges for the chairs due to collapsed seat cores, uneven legs, finish issues, and repairs on the table due to finish issues, chips, splinters etcetera. I reported all issues within the 1yr manufacturer warranty time period and even was told by the salesperson that additional coverage was purchased on the table but come to find out they did not include it on there. Have reached out requesting for them to repair or exchange the product but they claim the issues on the table top are scratches but clearly it is a vendor defect. Also the edge of the table is splitting to the point we have gotten splinters from it and kids in the house have even hurt their hands. This is unacceptable and disappointing as all issues are vendor defects. All we are requesting is an exchange at this point. We have spent quiet a bit of money on this table and chairs and within less than 2yrs it is already having issues with the finish flaking on top and edge splitting to the point its causing injuries whenever we use it. Account Number: ************ or ************ Grey Dining Table with 6 Chairs.

  Business Response

  Date: 05/14/2024

  Thank you for reaching out to us regarding your concerns. We sincerely apologize for any inconvenience you may have experienced.
  After carefully reviewing the photos you provided, it's evident that the damages depicted are not consistent with manufacturers' defects typically covered under our warranty. As much as we empathize with your situation, it's important to note that your product is currently out of the manufacturer's warranty period.
  We understand the frustration that arises when encountering such issues, and we truly wish we could offer further assistance. However, given the circumstances, we encourage you to explore alternative options for repair or replacement. Additionally, we recommend considering our extended warranty or maintenance plans for future protection of your purchases.
  Please know that your satisfaction is of utmost importance to us, and we are here to assist you in any way we can within the constraints of our policies and guidelines.
  Once again, we apologize for any inconvenience this may have caused and appreciate your understanding.

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21701154
  
  I am rejecting this response because:

  All of the issues notated are clearly vendor defects. Literally on one edge of the table the veneer/wood is splitting and separating which clearly shows this is a construction issue. Also the finish flaking/splintering on the top is mainly in the middle section and no where else on the table. It appears that the vendor did not properly apply the finish and causing it to peel. Also all of these issues are happening in less than 2yrs of usage and we take good care of the table. None of this was caused by in home damage. This is due to poor quality and construction. We expect Georgia Furniture Mart to resolve this issue and figure out a solution. As we have had several issues from the day of delivery. With multiple exchanges and repairs.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/16/2024

  We sincerely appreciate you taking the time to reach out to us regarding your concerns, and we understand the frustration you may be experiencing. We strive to ensure the utmost satisfaction of our customers, and we regret any inconvenience caused.
  
  Upon thorough investigation, we want to reiterate that the issues you have encountered do not align with a manufacturer's defect. Rather, they are indicative of normal wear and tear, which is a natural occurrence with the usage of our products over time.
  
  We assure you that our products undergo rigorous quality control measures to uphold our standards of excellence. However, we recognize that occasional wear and tear can occur despite our best efforts.
  
  Please rest assured that we remain committed to addressing your concerns and providing assistance to resolve the situation to the best of our ability. Should you have any further questions or require additional support, please do not hesitate to contact us directly.
  
  Thank you for your understanding and continued support.

  Customer Answer

  Date: 05/18/2024

   
  Complaint: 21701154
  
  I am rejecting this response because:

  None of the issues notated are due to normal wear and tear. This is poor quality furniture if the finish is flaking and splintering with only use after 1.5yr. I strong disagree with the information and evaluation you provided as a company. And let alone the several issues we have encountered since the day of delivery of the table and chairs. Georgia Furniture Mart needs to stand behind their product and come up with a better resolution. I need this table exchanged asap. This is ridiculous that you are trying to tell a customer that has spent several thousands at your store location that this is not a vendor issue. I need this rectified in a timely manner. Upper Management needs to closely review this complaint.

  
  Sincerely,
  
  *********************