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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
FC&A sending bills for book that was never requested. Unknown what initiated the actions by FC&A. Stop sending bills for unknown book that was not ordered.Son of elderly woman being bothered. All future annoyances by FC&A will be ignored. Never heard of, nor pursued this company.
Business response
11/22/2023
We have received your concern from BBB of Metro Atlanta, Athens & NE *******, ******* , ** regarding a bill for a product that your mother has received.
Our records do include an image of the Free No-Risk Preview Certificate that was returned to us. Please note the returned card had a 'Yes - Id like to see it' sticker affixed to the card which means that someone took affirmative action to complete and return the card. If this was not her then someone has access to her mail and you may wish to look into this concern. We never send unsolicited product to a customer. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have over five decades of satisfied customers to attest to our commitment to their satisfaction.
We understand that misunderstandings happen or sometimes people change their minds. We dont want our customers to ever take a product that doesnt thrill them. That is why we stand behind all our products with a 100% money-back guarantee.
We apologize for the inconvenience this has caused you and your mother. I have canceled the order and if she should find the book, she may keep it or donate it to a local library. We will not bill her any further, but, if she does receive a bill that is already in the mail, she may discard it in full assurance that she does not owe anything for this product.
Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied. Thank you for giving us this opportunity to make things right.
Please let me know if we can help you in any way in the future.
If you have any questions please call our *************************** at ************** Mon-Fri from 9 am to 5 pm EST.
Sincerely,
***********************
Customer Service ManagerCustomer response
11/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
08/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The named recipient has passed away. There is no outstanding balance with the company. There are no outstanding requests for merchandise. It is quite upsetting to the heirs of the deceased to continue to receive envelope after envelope after envelope from the company.Have made multiple requests to cease-and-desist, to no avail.Just get his name and address out of your spam system!Getting pretty tired of it - is next ********** representation?????Business response
08/31/2023
We have received your concern from BBB of Metro Atlanta, Athens & NE *******, *******, ** regarding receipt of advertising address to ******************** and your request to have his name and address be removed from our mailing list.
I hope you will accept our condolences for the loss of your family member, and our apologies for the trouble youve had to go through because of these mailings.
Our records do show a request to remove his name and address was made on 7/27/23. At that time, we started the process of removing his name and address. However, we prepare our advertising 4 to 6 weeks in advance with outside vendors, so it does take some time to stop the mailings. Our system shows the last mail scheduled mail piece went out today, 8/31/23 and you should not receive any more after that.
Once again, we apologize for the inconvenience this has caused the family.
Please let us know if we can help you in any way in the future. You can reach us at ************** Mon-Fri 9am-5pm EST.
Sincerely,
***********************
Customer Service ManagerInitial Complaint
06/29/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am writing on behalf of my elderly grandmother. FC&A sent her a cookbook that she never ordered, nor solicited, nor agreed to purchase. They are now attempting to bill her for the cookbook.It is long-established law that a vendor cannot send, unsolicited, a product to a person with which it has no established relationship, and then seek to collect payment for such unordered product. As such, I request that they immediately:***** and desist in their efforts to collet these unauthorized, illegal, and fictitious charges.***** and desist their harassment and threats to my grandmother.Business response
06/30/2023
We have received your concern from BBB of Metro Atlanta, ****** & NE *******, ******* , ** regarding a product that your grandmother received but feel she did not order.
Our records do include an image of the Free No-Risk Preview Certificate that was returned to us. Please note the returned card had a 'Yes - Id like to see it' sticker affixed to the card which means that someone took affirmative action to complete and return the card. If this was not her then someone has access to her mail and you may wish to look into this concern. We never send unsolicited product to a customer. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have over five decades of satisfied customers to attest to our commitment to their satisfaction.
We understand that misunderstandings happen or sometimes people change their minds. We dont want our customers to ever take a product that doesnt thrill them. That is why we stand behind all our products with a 100% money-back guarantee.
We apologize for the inconvenience this has caused you and your grandmother. I have canceled the order, and she may keep the product. We will not bill her any further, but, if she does receive a bill that is already in the mail, she may discard it in full assurance that she does not owe anything for this product.
Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied. Thank you for giving us this opportunity to make things right.
Please let me know if we can help you in any way in the future.
If you have any questions please call our *************************** at ************** Mon-Fri from 9 am to 5 pm EST.
Sincerely,
***********************
Customer Service ManagerCustomer response
07/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
05/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
FCA publishing is sending my **************************************************************************** return the book. She will absolutely not pay for this scam, and she is not able to get around and can not and will not go to the postoffice to return a book she never ordered. I have read several similar complaints on the BBB website regarding these crooks scamming on the elderly. I want them to stop sending my mother books and stop sending her anything at all, including bogus bills for products she did not order. Someone should *** these scoundrels. What a shame to prey on the elderly. Unconscionable.Business response
05/18/2023
We have received your concern from BBB of Metro Atlanta, ****** & NE *******, ******* , ** regarding a product your mother has received but you feel she did not order.
In order to take care of this matter for you, we need some additional information from you to resolve this issue. Will you please provide ** with your mothers name and address or the order number that is found on her statements?
As soon as we receive that information we will be happy to help you with your mothers account.
We apologize for the inconvenience this has caused you.
Sincerely,
***********************, **************** ManagerCustomer response
05/18/2023
Better Business Bureau:I was able to get in touch with the business via telephone and we successfully resolved the issue in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
02/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am 93 years of age. I am being billed by FC&A, ***************************************************************. They say I ordered a book last August but did not pay for it. I do not have this book and I have no memory of ordering it. I am being charged over $46 for something I dont know anything about. Could this bill be canceled please?Business response
02/14/2023
We have received your concern from BBB of Metro Atlanta, ***************************************************** regarding a bill you received for a product you do not recall ordering nor receiving.
Our records do include an image of a Free No-Risk Preview Certificate that was returned requesting to review the product titled Simple Home Remedies for Seniors. We understand that misunderstandings happen or sometimes people change their minds. We dont want you to ever take a product that doesnt thrill you. That is why we stand behind all our products with a 100% money-back guarantee.
We apologize for the inconvenience this has already caused you. I have canceled the order and you may keep the product if you find it later. We will not bill you any further, but, if you do receive a bill that is already in the mail, you may discard it in full assurance that you do not owe anything for this product.
Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied. Thank you for giving us this opportunity to make things right.
Please let me know if I can help you in any way in the future. If you have any questions please call our *************************** at ************** Mon-Fri from 9 am to 5 pm EST.
Thank you
***********************
Customer Service ManagerInitial Complaint
01/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered and paid for a book by check **** from ****************************** They continue to bill me and ignore the evidence I have sent that the payment has been made and cleared.Business response
01/26/2023
We have received your concern from BBB of Metro Atlanta, ***************************************************** regarding a invoice that you are receiving but feel you have already paid.
Looking at your account our records show two orders were placed last year. The first one was for the book titled How to Grow Just About Everything. We received the order on April 4th and the product was shipped on April 5th, 2022. We did receive check #**** for $40.99 and it was applied to this order on 5/2/22.
The second order we received, was for a book titled ****************** to Common Everyday Problems on 9/6/22. The order was shipped out on 9/7/22 and was delivered on 9/19/22. Our records show that this is the product that you are receiving an invoice for, we currently do not show any payments for this product.
Unfortunately, our records do not show any letters or phone calls to our office about the invoice you have in question. If you have any further questions regarding your invoice please do not hesitate to call our customer service department. They will be happy to answer any questions and help you with your account.
I am sorry for the inconvenience this has caused to you and appreciate the opportunity to resolve this matter.
If you would like to speak to us about this invoice please call our customer service department at **************, Mon-Fri from 9am to 5pm EST.
Sincerely,
***********************, **************** ManagerInitial Complaint
12/05/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
My elderly father bought and paid for a book. He has been receiving past due letters and mistakenly paid for it twice. We didnt receive any notice that its been paid and check was cashed. They are still trying to scam him by sending bills that say past due. Do not buy from this company!Business response
12/06/2022
We have received your concern from BBB of Metro Atlanta, Athens & NE *******, *******, ** regarding an invoice your father received but you feel he does not owe.
I see that you called our customer service yesterday, December 5th, and spoke to *************** Looking at the call record she explained why your father was receiving the invoices from our company.
Our records do include images of the Free No-Risk Preview Certificates that were returned to us, plus a hand written note asking for three books this year. We never send unsolicited product to a customer. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have over five decades of satisfied customers to attest to our commitment to their satisfaction.
******* is sending a postage paid label for you to return the books you find. I have also made sure any invoices are canceled so he will not receive any in the future. Also, since you let ******* know your father is having some memory issues she has removed him from our mailing list. It could take a few weeks for all mailings to stop since they are prepared ahead of time. We have made a note on his account not to accept any new orders if one should come in.
In your complaint to BBB I see you also mentioned paying twice for a product. Our records are only showing the one payment made in January 2022. That payment was for the book titled The Fixed Income Answer Book for Seniors. If a second payment was made please call with the payment information so we can take care of this for you.
We apologize for the inconvenience this has caused you.
Please let us know if we can help you in any way in the future. Our *************************** can be reached at ************** Mon-Fri from 9 am to 5 pm EST.
Sincerely,
***********************, **************** ManagerInitial Complaint
10/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Order a book was not happy with the book. Returned the book weeks ago and requested a refund of $20.50.Have not received the refund.Business response
10/20/2022
We have received your concern from BBB of Metro Atlanta, *********************************************************** regarding a product you returned for a refund.
Our records do show the book was returned to ** and our system has issued a refund. Refund checks are printed and mailed out every two weeks and I see that one was sent to your PO Box address on 10/10/22.
If you do not receive your refund in the next few days please give our *************************** a call so they can look into this matter for you. Your refund check number is ****** in case you need to give that as a reference.
I am sorry for the inconvenience this has caused you and appreciate the opportunity to resolve this matter.
Please let me know if we can help you in any way in the future. You may reach our *************************** at ************** Monday - Friday from 9 am EST to 5 pm EST.Customer response
10/21/2022
I PAID $20.50 I MY REFUND WAS FOR $13.50. PLEASE SEND THE OTHER $7.00Business response
10/26/2022
We have received your concern on the amount of your refund check. Our records do show the payment of $20.50 was made on 8/11/22. The amount of your refund check was only $13.50 since there was a late fee of $3.00 added on 6/29/22 after not receiving any contact on this invoice for the last three months. The late fee is non refundable. Also there was an outstanding invoice from 2013 that was never fully paid, so the final payment of $4.00 was applied in order for that book to be paid in full.
However as a courtesy, I will put in a request for the additional $7.00 to be refunded. Your refund check will go out into the mail sometime late next week.
I am sorry for the confusion this has caused and appreciate the opportunity to resolve this matter for you.
Please let me know if we can help you in any way in the future. You may reach our *************************** at ************** Monday - Friday from 9 am EST to 5 pm EST.Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I write on behalf of my mother-in-law who is 87 and needs help with many things, including reading her mail. Also, she does not cook, which is pertinent because she is being billed by FC&A publishing for a book she allegedly ordered titled "The Kitchen Table Book 2." She has no recollection of ordering the book. And we cannot find the book anywhere in her home. I called FC&A and asked for proof that she ordered the book. FC&A sent an image of the so-called proof, but there is no signature on the document. Rather, there is a check **** next to text that says please send me a free trial book. The check **** looks computer generated, not hand written. I see there are many similar complaints against FC&A publishing regarding the same issue. And amazingly, as evidenced by FC&A's responses, it appears that FC&A sent the same exact "proof" to all parties with the same complaint listed on the BBB website. If this issue is to be investigated, I suggest the "proof" documents sent to all parties be compared. If the documents appear to be significantly similar, especially the check **** and the placement of a supposedly affixed sticker, this may be an indication of fraud. I request that my mother-in-law be removed from all mailing lists accessible by FC&A publishing and that FC&A publishing not contact her again. Also, I request that her invoice be canceled. The invoice number is provided below. Also, a copy of the proof document is attached. Please let me know if you need additional information. My mother-in-law's personal information is listed on the proof document. I request that it be treated as confidential and not be published. Thank you.Order No. ***********Business response
09/20/2022
We have received your concern from BBB of Metro Atlanta, *********************************************************** regarding a bill your mother received for a product she does not recall ordering nor receiving.
Our records do include an image of the Free No-Risk Preview Certificate that was returned to us. Please note the returned card had a 'Yes - Id like to see it' sticker affixed to the card which means that someone took affirmative action to complete and return the card. Normal industry standards do not require a signature in order for the product to be sent, just some action on the customers part, such as adding the Yes sticker. If this was not her then someone has access to her mail and you may wish to look into this concern. **************** has ordered, received and paid for other health related books from us in the past.
We never send unsolicited product to a customer. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have over five decades of satisfied customers to attest to our commitment to their satisfaction.
We understand that misunderstandings happen or sometimes people change their minds. We dont want you to ever take a product that doesnt thrill you. That is why we stand behind all our products with a 100% money-back guarantee.
We apologize for the inconvenience this has caused you. I have canceled the order, and if she finds the book she may keep it. We will not bill her any further, but, if she does receive a bill that is already in the mail, she may discard it in full assurance that she do not owe anything for this product.
I have also removed her name and address from our mailing list as you requested. Please allow 4 to 6 weeks for all advertisements to stop since we prepare them in advance.
Please let me know if we can help you in any way in the future. Please call our customer service at **************.
Sincerely,
***********************,
Customer Service ManagerCustomer response
09/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Like so many other complainants re FCA, my elderly father received a book in the mail, together with an invoice in the amount of $44.52 ($32.00 book on "Simple Home Remedies for Seniors", together with **** for S&H and **** for ** tax). The bill presents as if he ordered this book and provides the option of paying in full or in 4 equal installments; however, he never ordered this book and it is not at all the sort of book he would even be interested in. Sadly, this looks like the typical preying upon seniors. He does not want the book, does not want to be billed for it, and does not want to have to pay anything to return it to the sender. Any cost associated with returning the book should be born by the company that sent it without it having been ordered.Business response
08/29/2022
We have received your concern from BBB of Metro Atlanta, *********************************************************** regarding a product your father received but you feel that he did not order.
Our records do include an image of the Free No-Risk Preview Certificate that was returned to us. Please note the returned card had a 'Yes - Id like to see it' sticker affixed to the card which means that someone took affirmative action to complete and return the card. If this was not him then someone has access to his mail and you may wish to look into this concern. We never send unsolicited product to a customer. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have over five decades of satisfied customers to attest to our commitment to their satisfaction.
We understand that misunderstandings happen or sometimes people change their minds. We dont want any of our customers to ever take a product that doesnt thrill them. That is why we stand behind all our products with a 100% money-back guarantee.
We apologize for the inconvenience this has caused you. I have canceled the order, and he may keep the product. We will not bill him any further, but, if you do receive a bill that is already in the mail, he may discard it in full assurance that you do not owe anything for this product.
Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied. Thank you for giving us this opportunity to make things right.
Please let us know if we can help you in any way in the future. Call our **************** at **************.
Sincerely,
***********************, **************** Manager
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Customer Complaints Summary
32 total complaints in the last 3 years.
11 complaints closed in the last 12 months.