ComplaintsforFrank W. Cawood & Associates, Inc.

• Initial Complaint

  06/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My 91 year old father has received a billing for order# *********** and has indicated that if he did receive anything from you he returned it. This billing needs to be deleted and further contact with him should be withdrawn.

  

  Business response

  06/08/2022

  We have received your concern from BBB of Metropolitan, *******, ** regarding a **** your father has received for a product that he does not recall ordering.
  
  Our records do include an image of the Free No-Risk Preview Certificate that was returned to us.  Please note the returned card had a 'Yes - Id like to see it' sticker affixed to the card which means that someone took affirmative action to complete and return the card.  If this was not him then someone has access to his mail and you may wish to look into this concern.  We never send unsolicited product to a customer. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have over five decades of satisfied customers to attest to our commitment to their satisfaction.
  
  We apologize for the inconvenience this has already caused you and your father. I have canceled the invoice and you may keep the product if you should find it later.  We will not **** him any further, but, if you do receive a **** that is already in the mail, you may discard it in full assurance that he does not owe anything for this product.
  
  I have also removed his name and address from our mailing list as you have requested.  Please allow 2 to 4 weeks for all advertisements to stop since they are prepared ahead of time. 
  
  Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied.  Thank you for giving us this opportunity to make things right.
  
  Please let me know if I can help you in any way in  the future.  You may call *********************** at ************** M-F from 9 am to 5 pm EST. 
  
  Sincerely,
  
  ***********************, **************** Manager
  
  

  Customer response

  06/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On behalf of my mother *******************************. Recieved a **** for something she did not order or even receive. It doesn't even say for what on the ****. It does threaten late fees. My mother has been sick for over 2 years and doesn't even open her mail. I do! This complaint is similar to others I've seen. I know for a fact I never attached a "yes I'd like to see more" sticker to anyrhing and mail it in. No book or cream or anything has been sent to this address. Nobody has access to her locked mailbox but me. I demand Fc&a cancel this debt and do not send out any more. Usually I throw these away but not this time. Preying on the elderly is just disgusting. Also, the name on the letter from you now says "Frank ************" like changing the name is gonna save them from litigation. It won't. The made up order number is ***********.

  

  Business response

  06/07/2022

  We have received your concern from BBB of Metropolitan, *******, ** regarding a **** your mother has received for a product that she does not recall ordering nor receiving.
  
  Our records do include an image of the Free No-Risk Preview Certificate that was returned to us.  Please note the returned card had a 'Yes - Id like to see it' sticker affixed to the card which means that someone took affirmative action to complete and return the card.  If this was not sent in by either one of you, then someone has access to her mail and you may wish to look into this concern.  We never send unsolicited product to a customer. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have over five decades of satisfied customers to attest to our commitment to their satisfaction.
  
  We apologize for the inconvenience this has already caused you and your mother. We are sorry to hear that your mother is not well. She has been a loyal customer of ours since 2005.   I have canceled the invoice and you may keep the product if you should find it later.  We will not **** her any further, but, if you do receive a **** that is already in the mail, you may discard it in full assurance that she does not owe anything for this product.
  
  I have also removed her name and address from our mailing list as you have requested.  Please allow 2 to 4 weeks for all advertisements to stop since they are prepared ahead of time. 
  
  Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied.  Thank you for giving us this opportunity to make things right.
  
  Please let me know if I can help you in any way in  the future.  You may call *********************** at ************** M-F from 9 am to 5 pm EST. 
  
  Sincerely,
  
  ***********************, **************** Manager
  
  

  Customer response

  06/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  My father in law is continuing to receive bills marked as "overdue account" for $46.23 for a book he never ordered. The **** is accompanied by a letter stating that the requested book is "Eat and Heal". He does not have this book, did not order it, and from reading a large volume of complaints on the internet, I suspect this company is preying on the elderly. My father in law has dementia - please remove him from your mailing lists ASAP. Thank you.

  

  Business response

  06/03/2022

  We have received your concern from BBB of Metropolitan, *******, ** regarding a **** your father has received for a product that he does not recall ordering nor receiving.
  
  Our records do include an image of the Free No-Risk Preview Certificate that was returned to us.  Please note the returned card had a 'Yes - Id like to see it' sticker affixed to the card which means that someone took affirmative action to complete and return the card.  If this was not him then someone has access to his mail and you may wish to look into this concern.  We never send unsolicited product to a customer. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have five decades of satisfied customers to attest to our commitment to their satisfaction.
  
  We apologize for the inconvenience this has already caused you and your father. We were not made aware your father suffered from dementia or we would have removed him from our mailing list and not accept any orders that were sent in. I have canceled the invoice and you may keep the product if you should find it later.  We will not **** him any further, but, if you do receive a **** that is already in the mail, you may discard it in full assurance that he does not owe anything for this product.
  
  I have also removed his name and address from our mailing list as you have requested.  Please allow 2 to 4 weeks for all advertisements to stop since they are prepared ahead of time. 
  
  Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied.  Thank you for giving us this opportunity to make things right.
  
  Please let me know if I can help you in any way in  the future.  You may call *********************** at ************** M-F from 9 am to 5 pm EST. 
  
  Sincerely,
  
  ***********************, **************** Manager
  
  

  Customer response

  06/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ***************************************************

• Initial Complaint

  05/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sent a check for $43.23 for a book: the check has been cashed (3-1-22) and I have not received the item.

  

  Business response

  05/03/2022

  We have received your concern from BBB of Metropolitan, *******, ** regarding a product you requested but did not receive.
  
  Our records do indicate the product was shipped to the address above and we have a delivery date of February 25th. We do not require prepayment for our products and the invoice is enclosed in the package. We do show your payment was returned to us using that invoice and it appears the check was written on the same day the book was delivered. 
  
  Please look for a hard cover book titled Simple Home Remedies for Seniors.  I have attached a copy of the front cover to help you locate the book. 
  
  We apologize for the inconvenience this has caused you. 
  
  Please let me know if I can help you in any way in the future. Our customer service number is ************** Mon- Fri from 9 am to 5 pm EST. 
  
  Sincerely,
  
  ***********************
  Customer Service

• Initial Complaint

  04/11/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  My elderly mother keeps getting a **** for $43.23 for a Age-Away skin cream she did not order or receive. Please stop sending her these bills. She gets very anxious every time she gets them in the mail and please remove her from your mailing list. The bills are addressed to ***************************** ***************************************************************

  

  Business response

  04/20/2022

  We have received your concern from BBB of Metro Atlanta, ****** & NE *******, regarding a product your mother received but feels she did not order.
  
  Our records do include an image of the Free No-Risk Preview Certificate that was returned to us.  Please note the returned card had a 'Yes - Id like to see it' sticker affixed to the card which means that someone took affirmative action to complete and return the card.  If this was not her then someone has access to her mail and you may wish to look into this concern.  We never send unsolicited products to a customer. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have over five decades of satisfied customers to attest to our commitment to their satisfaction.
  
  We understand that misunderstandings happen or sometimes people change their minds. We dont want any of our customers to ever take a product that they are not satisfied with. That is why we stand behind all our products with a 100% money-back guarantee.
  
  We apologize for the inconvenience this has caused her. I have canceled the order, and she may keep the product. We will not **** her any further, but, if you do receive a **** that is already in the mail, please disregard it in full assurance that you do not owe anything for this product. I have also removed her name from our mailing list. Please allow 4 to 6 weeks for all advertisements to stop since we prepare them in advance. 
  
  Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied. Thank you for giving us this opportunity to make things right.
  
  Please let me know if I can help you in any way in the future. Our number is ************** and I am in the office Mon-Fri from 8 am to 5 pm EST.
  
  Sincerely,
  
  ***********************
  Customer Service Manager

  Customer response

  04/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I, ********************* ******, am filing this complaint for my mother, *******************. A few months ago FC&A was called and told to remove her from their mailing/calling lists. Because she then received another book, I filled out the Unsubscribe Form on the FC&A Website Feb 5th. I then sent a certified letter to them (which they received) on Feb 14th advising them that the recent book they sent was refused & marked return to sender (tracking shows it was received) and that ******************* was to be removed immediately from all mailing, calling, etc. Just this past week she received another "try this book for free and pay if you decide to keep it" mailing. My mother is a senior citizen with dementia and at this point it's obvious that FC&A is taking advantage of her!I am now at my **** end and this is the next step in my attempt to make FC&A stop sending her anything

  

  Business response

  04/01/2022

  We have received your concern from BBB of Metropolitan, *******, ** regarding receipt of advertising your mother received and your request for her  to be removed from our mailing list.
  
  Our records do not show any phone calls regarding her account but does show we received the letter you mailed in February, on 2/28/22 and at that time she was already in the process of being removed from our mailing list. This was done in response to someone filling out our unsubscribe form on our web site. However, we prepare our advertising several weeks in advance with outside vendors, so it does take several weeks to stop the mailings. The last advertisement was mailed out on 3/15/22 and no further mailings will be sent out. 
  
  Our customer service department has also made sure there is no open bills for the product that was returned to sender.
  
  FC&A has been in business 52 years and because we sell health books and Pain Relief Rub, the majority of our customer are seniors.  We would not be in business 52 years if we treated customers as you suggest.  That is why we stand behind our 100% customer satisfaction guarantee and maintain a A+ rating with Better Business Bureau. 
  
  I am sorry for the inconvenience this has caused to you and appreciate the opportunity to resolve this matter.
  
  Please let me know if I can help you in any way in the future.  Please call and ask for *********************** at **************. 

  Customer response

  04/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as no more correspondence of any type ever comes from this business again.
  
  Sincerely,
  
  *******************

• Initial Complaint

  01/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 17, 2021, I sent a check in the amount of $15.99 to FC&A Publishing ***** N4-4851 at ****************************************** for the book FC&A advertised in AARP BULLETIN: ******************** and Social Security". TODAY is December 30, 2021. They did NOT send any book AT ALL!!! I want my $15.99 back that they received and cashed without sending me this book. IN ADDITION, I WANT THEM TO TAKE ME OFF THEIR MAILING LISTS. Since I sent this check to them I have received nothing but HUGE ADVERTISEMENTS --- JUNK!!! HUGE AMOUNTS OF JUNK MAIL from FC&A from them claiming cures for "arthritis" for "varicose veins" for "dementia" for "shaky" this and that. . .GARBAGE mail!!! I want my money back!!! AND MY NAME OFF THEIR MAILING LISTS!!! . . . and please do not give them my phone number or email, which YOU require for this complaint. Thank You.

  

  Business response

  01/17/2022

  We have received your concern from BBB of Metropolitan, *******, ** regarding a product you requested but did not receive.
  
  Our records do indicate the product was shipped to the address above, but we certainly understand that shipments do not always get delivered. Our tracking does show the book was received by the *********** in ********, ** on 12/6/21 and was available for pickup.  As of today the tracking does not show it as picked up by anyone at that PO Box number and is awaiting arrangements for the package to be picked up.  
  
  Our *************************** recently received a letter on 1/11/22 that is dated 1/2/22.  In the letter it addresses the package not being received and asked for our company to reship the order or send a refund if it could not be reshipped.  ******************** rep. reshipped the book on 1/11/22 and it left our company on 1/13/22. The new **** tracking number is 420530509241990203331005015773.  You should receive the package in the next few days. If the package is not received in the next week or so please let me know. 
  
  I have also removed your name and address from our mailing list as you have requested. We do prepare our advertisements several weeks in advance with outside vendors, so it does take a few weeks for all mailings to stop.
  
  We apologize for the inconvenience this has caused you. If you should received both books please keep the extra copy as a gift.  
  
  Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied. Thank you for giving us this opportunity to make things right.
  
  Please let me know if I can help you in any way in the future. ******************** number is ************** Mon-Fri 9am to 5pm EST.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing on behalf of my elderly father. He has received a letter from FC&A Publishing saying they have mailed numerous billing notices and his account is overdue. They sent him a book he never ordered, and are now charging $45.47 for it. He does not want the book, did not order it. The price is also extremely overpriced for the nature of the book. Please have them cancel this debt immediately. If FC&A want the book returned, they should please send postage to cover it. It seems they are unfairly preying on the elderly, taking advantage of the fact that that they may not remember things clearly, cannot get to a post office to return items, then they charge them outlandish prices, and frightening them with notices saying Past Due! Overdue! Please have FC&A remove my fathers name from your list immediately and not send any more products or marketing communication to him. I deeply resent this tactic and can see from other complaints that this is a repeated strategy of this company.

  

  Business response

  12/15/2021

  We have received your concern from BBB of Metropolitan, *******, ** regarding a product your father received but feel he did not order.
  
  Our records do include an image of the Free No-Risk Preview Certificate that was returned to us.  Please note the returned card had a 'Yes - Id like to see it' sticker affixed to the card which means that someone took affirmative action to complete and return the card.  If this was not him then someone has access to his mail and you may wish to look into this concern.  We never send unsolicited product to a customer. ********* has been a customer of ours since ********************************************* the past.  We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have over five decades of satisfied customers to attest to our commitment to their satisfaction.
  
  FC&A has been in business 52 years and because we sell health books and pain relief rub, the majority of our customer are seniors.  We would not be in business 52 years if we treated customers as you suggest.  That is why we stand behind our 100% customer satisfaction guarantee and maintain a A+ rating with Better Business Bureau. 
  
  We understand that misunderstandings happen or sometimes people change their minds. We dont want any of our customers to ever take a product that doesnt thrill them. Again that is why we stand behind all our products with a 100% money-back guarantee.
  
  We apologize for the inconvenience this has caused you and your father. I have canceled the order, and he may keep the product. We will not **** him any further, but, if he does receive a **** that is already in the mail, he may discard it in full assurance that he does not owe anything for this product. I have also removed his name from our mailing list per your request.
  
  Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied. Thank you for giving us this opportunity to make things right.
  
  Please let me know if I can help you in any way in the future. You may reach me at ************** Mon - Fri From 9 am to 5 pm EST.
  
  Sincerely,
  
  ***********************, **************** Manager

• Initial Complaint

  12/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been billed twice, November 24 and December 3 the amount of ***** and I do not recall doing any business with this company. I would like restitution on both charges, or at least an explanation of what the charges are for.

  

  Business response

  12/14/2021

  We have received your concern from BBB of Metropolitan, *******, ** regarding a product you received but feel you did not order.
  
  
  Our records do include an image of the Free No-Risk Preview Certificate for the book titled The Seniors Quick ad Easy Guidebook to **************** Smart phones and the Internet that was returned to us.  Please note the returned card had a 'Yes - Id like to see it' sticker affixed to the card which means that someone took affirmative action to complete and return the card.  If this was not you then someone has access to your mail and you may wish to look into this concern.  We never send unsolicited product to a customer. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have five decades of satisfied customers to attest to our commitment to their satisfaction.
  
  
  Our records do show a payment came in on 12/3/21 to pay for the book in full with a credit card number filled in and signature.  This invoice was enclosed with the book at the time of shipment and was a total of $44.45.  We show the book as being delivered on 11/23/21 but no payment was requested at the time of order.  This was the only invoice that was sent out ************************.  At this time there is a zero balance on the account and no new orders.
  
  
  We understand that misunderstandings happen or sometimes people change their minds. We dont want you to ever take a product that doesnt thrill you. That is why we stand behind all our products with a 100% money-back guarantee.
  
  
  We apologize for the inconvenience this has caused you. Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied. Thank you for giving us this opportunity to make things right.
  
  
  Please let me know if I can help you in any way in the future. You may reach me at ************** Mon-Fri from 9 am to 5 pm EST. 
  
  
  Sincerely,
  
  
  ***********************, **************** Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩