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Business Profile

Collections Agencies

First Portfolio Ventures I LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is suing me for a supposed debt, but has never attempted to contact me, and I do not owe a debt. Attempts to contact them have failed. I want information regarding this supposed debt in order to verify it's validation or lack thereof.

    Business Response

    Date: 03/25/2025

    Please see the attached, thank you

  • Initial Complaint

    Date:11/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a judgement on my house from this company but cant reach anyone to discuss it. It just goes to a message to please call back and nobody ever answers. Cant resolve the issue.

    Business Response

    Date: 11/11/2024

    Please see the attached, thank you

  • Initial Complaint

    Date:07/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a court summons stating FIRST PORTFOLIO VENTURES, LLC was suing me for an unpaid debt that they had notified me about. I have NEVER heard of this company and currently dont have any debt so Im confused. I have tried to contact them and cant find a telephone number. The summons was left at an old address of mine and Im still friends with the other tenants in the other apartments. My signature is nowhere on the documents they state is proof that I accepted this debt. I dont know what to do.

    Business Response

    Date: 07/15/2024

    Please see the attached, thank you

    Customer Answer

    Date: 07/17/2024

     
    Complaint: 21951490

    I am rejecting this response because: This response does not give information as to the original debt just to the company that purchased a debt.  This letter does not confirm the debt purchased was created by ************************* but that of Mr/****************.  Please provide proof or original debt created by ************************* and not a court summons of ************************* being sued.

    Sincerely,

    *************************

    Business Response

    Date: 07/17/2024

    Please see the attached, thank you

  • Initial Complaint

    Date:06/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********************** I do not have a contract with First Portfolio Ventures I, LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 06/18/2024

    See response attached.

  • Initial Complaint

    Date:06/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting mail that I owe portfolio ventures. I have been trying to contact this company over and over again and yet to talk to someone. I need contact information.

    Business Response

    Date: 06/14/2024

    See attached for response

  • Initial Complaint

    Date:04/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Some guy served papers to my mom's house that I haven't lived at in years. I have never heard from this company. I don't even know what this so called debt is. No mail, No phone call, No email, honestly absolutely no ideal . It from first portfolio ventures . . There's not even a contact to find out what this is. I am not responsible for this debt.

    Business Response

    Date: 04/25/2024

    Please see the attached, thank you

  • Initial Complaint

    Date:03/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just found out I have a pending court date. I have never received the first call from you or piece of mail. My daughter created this debt but I want to negotiate a payment plan and reduction. I can find a website nor telephone number for this business. I need someone to call me ASAP. Thank you!

    Business Response

    Date: 03/27/2024

    Please see the attached, thank you

    Customer Answer

    Date: 04/02/2024

     
    Complaint: 21466162

    I am rejecting this response because:

    This account was processed without my knowledge. There are not two accounts.  I have personally spoken to Uplift to verify the charges and have copies of all the payments that were made.  There is a $689.48 balance not $1200.  Again, there is only one uplift account in my name.  Please send me documentation of these accounts.  



    Sincerely,

    *********************

    Business Response

    Date: 04/05/2024

    Please see the attached, thank you

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never heard of this company and I can not get a live person on the phone. But they send mail to my ex-husband's home of 30 + years.

    Business Response

    Date: 03/26/2024

    Please see the attached, thank you

    Customer Answer

    Date: 03/27/2024

     
    Complaint: 21451131

    I am rejecting this response because:
    I have never lived or used the address ******************. I have never received any mail from this agency concerning a debt, and I have not received a phone call from the agency. I have no knowledge of the debt, and I do not know the original creditor. I have not seen any agreement with my signature.
    Sincerely,

    ***********************************

    Business Response

    Date: 03/27/2024

    Please see the attached, thank you

     

    Customer Answer

    Date: 03/27/2024

     
    Complaint: 21451131

    I am rejecting this response because:
    I have never lived or used the address ******************. I have never received any mail from this agency concerning a debt, and I have not received a phone call from the agency. I have no knowledge of the debt, and I do not know the original creditor. I have not seen any agreement with my signature.
    Sincerely,

    ***********************************

  • Initial Complaint

    Date:01/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company had a debt collector contact me. I have never heard of the company or any of its entities. They are asking for an amount over $300 but will not enclose more information. I dont know if this is a scam as my identity was stolen.

    Business Response

    Date: 01/10/2024

    Please see the attached, thank you

  • Initial Complaint

    Date:12/23/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this account with ********************************************************************, I do not have a contract with *********** Corp, and they did not provide me with the original contract as I requested.

    Business Response

    Date: 12/28/2023

    Please see the attached, thank you

    Customer Answer

    Date: 12/28/2023

     
    Complaint: 21050310

    I am rejecting this response because:

    ATTN: First Portfolio Ventures I, LLC (FPV I) 

    Consumer: *********************

    Date: December 28, 2023

    RE: Response to First Portfolio Ventures I, LLC (FPV I) 
     
    Subject: Incorrect Creditor Verification: Failed to remove item on my credit report.

    To Whom It May **************** On December 28, 2023, I received a letter from First Portfolio Ventures indicating that they are no longer responsible nor assigned to this debt. Below you will find that they gave incorrect information to me, and the *****
     
    I have enclosed a piece of evidence from my Experian credit report (#************ for 11/14/23) indicating that this debt is still assigned and sold to First Portfolio Ventures highlighted. Additionally, the account was written off in Oct 2018.

    I have shown contrary to First Portfolio Ventures' response that this information on my credit report #*********** is indeed assigned to First Portfolio Ventures which is inaccurate and should be removed from my credit file immediately.

    I am distressed that you have failed to remove the inaccurate information from my credit profile and that you have failed to maintain reasonable procedures in your operations to assure the maximum possible accuracy in the information you published and assigned to subsequent collection agencies. Credit reporting laws ensure the reporting of only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct and as such represents a grave error.  

    Furthermore, this matter is in violation under 15 U.S. Code 1681i (5) Removal of Inaccurate/invalidated Credit Information and 15 U.S. Code 1681e(b) - Compliance procedures maximum possible accuracy.
     
    I am enclosing proof from my credit report with the incorrect data highlighted.This incorrect and negative information is damaging my credit. Please remove this incorrect information at once and send me an updated copy of my credit history report. I also request that you please send notices of corrections to anyone who received my credit report in the past 12 months.

    Thank you for your time and help in this matter.

    Sincerely yours,
    *********************

      cc:CFPB


    (ENCLOSE A COPY OF THE CREDIT REPORT WITH THE INCORRECT ITEMS IN QUESTION HIGHLITED).  

     

    Business Response

    Date: 12/29/2023

    Please see the attached, thank you

First Portfolio Ventures I LLC is NOT a BBB Accredited Business.

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