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Complaint Details
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Initial Complaint
07/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Sept 2021, I hired my neighbor, John Atkins after he approached me with a business card advertising his HVAC, Plumbing, Electrical- Heat Pump, Appliance business, to: 1. Repair back door; 2. Install water heater; 3. Install Rev-A-Shelf (5 gal. pull out trash can). He used a ********* helper for the back door (********************* ************). No invoice, bill, or receipt. It was all verbal ***************** in full. Contacted Atkins 2x bc back door needed adjustments. He sent ****** each time who did great ****************** even used him for other home improvement work & referral. Contacted Atkins to adjust pull out trash ** it won't completely pull out. He refused, told me to buy a drill & adjust it myself. Dec. 7th, 2021, my late husband had a massive heart attack & my 88 yr old dad eventually recovered after 6 mos, from covid-19, causing me deep stress & mourning for months. It's why there was a time lapse for my asking for the work adjustments. I was running back & forth to 2 hospitals, & post covid caring for my dad. But I need BBB's help for Atkins to adjust the pull out trash can so I can actually pull the trash can out in order to pull the trash bag out. Thank You, BBB *************************Business response
07/18/2023
I ***** Atkins have resolved ****************************** concern with her trash can, she stated she was satisfied with the corrections.
Thanks for your attention BBB,
Sincerely,
John Atkins
Customer response
07/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Contact Information
Riverdale, GA 30296-2861
Business hours
Today,By Appt. Only
MMonday | By Appt. Only |
---|---|
TTuesday | By Appt. Only |
WWednesday | By Appt. Only |
ThThursday | By Appt. Only |
FFriday | By Appt. Only |
SaSaturday | By Appt. Only |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.