Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Hyundai Sonata Red Hybrid on Jan 23, ****. I drove it home and parked it in the garage. I drove it again on the 28th. I went to drive it on the 29th, and the car sensor said the tire pressure was low, 26 vs 37 on the others.(driver front) I put some air in the tire and went about my day. I get home and come back out, and the tire is flat. It can't be a plug of courses. A donut didn't come with the purchase. It took me a week to get an appointment (thankful I kept my old car). I had to drive there and talk to some one to get the them to understand (2/7/24)I'm told it will cost me ****** for one tire, not including the donut. I used the roadside assistance to have it towed back to the dealership. Hyundai ************* **** GA-85 *********, **. Only to be told by the service technician (she was very helpful ***************************) that my new care tires don't come with a warranty nor was I offered one. They don't have a spare or donut for this car. I had to pay ****** for ONETIRE but the tire I purchased has a warranty. Yet, the other three brand new tires that came with the car don't. I have an aging parent I need to go see about in another state which is the reason I brought the car. I asked **************** could they shop put something together. I dont feel safe getting on the freeway. I would like a reimbursement, a donut or a warranty on all tires .

  Business Response

  Date: 02/19/2024

  My name is ****************************.  *********** Manager here at Southtowne Hyundai Riverdale.  I reached out to the customer and spoke with her.  Explained to her that tires that come on new vehicles do not have any type of Road Hazzard warranty and also that her vehicle does not come with a spare tire but instead an inflator kit.  I also offered to refund some of the money that she paid due to the fact of the confusion and customer satisfaction.  She was very appreciative and accepted that offer.  

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to purchase a cash vehicle around $10,000 they a vehicle listed online I was interested in so I went up there and asked to look at it they told me it was in the body shop for minor bumper repair when they pulled the car up for me to test drive it had nu bumper no tail lights a sticker on the windshield saying not for sale and now kind of advertising sticker on the window stating if it for sale or as is or under warranty so I test drove it they told me they are going to fix it and etc. the sale gm promised me if I was to put money down and didnt like the car after they were done working on it that he would gladly give me the refund back that was Friday January 12 of 2024 so I proceeded with a down payment of **** I signed some paperwork but never signed any paperwork stating the total cost of the vehicle and how much I was putting down on the vehicle neither did I get any kind of sales agreement paperwork I have paperwork that was supposed to be in the window of the vehicle informing customers if they vehicle is sold as is or under warranty but neither is checked off also the finance lady who made me sign some paperwork didnt even sign her part of the paperwork so come Tuesday I call the dealership requesting by deposit to be refunded to to not wanting the vehicle anymore and they informed me that they are unable to refund my deposit back and the sales gm said that he know he said I could get it back if I didnt like the vehicle and I told him over the phone ok I am telling now that I do not like the vehicle and would just like my deposit back and go else where and he said they can not do that and its showing on the account as a **** dollar purchase I am not financing the vehicle nor have I taken possession of the vehicle since I went to look at it how can I not get a refund if I never even took possession of the vehicle nor was shown a car fax report informing me if it has even been in any accident or anything now the gm of the store wont return

• Initial Complaint

  Date:01/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stolen from the dealership 1/12/2024 . I dropped my car off 12/15/2023 . I got the run around about my car and the time limit to be fixed. Eventually my number would not go through on the service side so I called a sales manager 1/11/2024 who informed me someone would call me 1/12/2024 . I received the call at 10:42am that my car was stolen but the engine had arrived . It is 1/17/2024 and I have not spoken to anyone and I have called multiple times for my key to be sent to me or if I can pick up my key . I would also like for my engine to be placed in my car as well as damages paid for due to my car being stolen off of the dealership lot . I had to miss 3 days of work due to this incident . I am very ashamed of Hyundai as they are not a 3rd party company and should have more secure ways to keep the cars that their customers bring to them to service .

  Business Response

  Date: 01/22/2024

  We have no issue following the manufactures process in repairing ************** car, as we get paid to do so. Unfortunately her car along with two others was stolen by thieves from our parking lot a couple of weeks ago, and has not been found or retuned to our dealership. We also informed Ms. ********* of this, and asked her to reach out to her insurance company to file a claim,  as we did with local law enforcement when notified of the theft. Southtowne had here car parked in a fenced in locked parking lot using security cameras upon time of theft. So at this point we cant put an engine in if if it qualifies for getting one from Hyundai because of not having the vehicle. And as far as the key goes she is welcome to come get it whenever she likes.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 21, 2023 I went into Southtowne Hyundai for a car. I spoke with ***************** told him wanted to put ***** on a car and my credit is at 500 and I have 2 cars on my credit, he took my information and told me he would have to check in with his manager ***************************. I went back the next day and he told me I need a co-signer. When it came down to sign my paperwork I noticed my name wasnt on any of the paperwork. I asked my mom and my cousin to cosign for me. They put the car in my Cousin name then put my mom as a cosigner. I ask them can they change it. they changed it and put my cousin as the buyer and me as the cosigner. I asked for another change and they insisted the only way they can make this deal work is to do it this way. I have never been a co-signer or used a cosigner for car so I was a bit confused. They argued with me told me I was slow and that I was the one coming in there with bad credit this and that but in reality they mixed up the paperwork. So once it came down to the bank to finance the car the people called me instead of my mom and so I gave them the information to my understanding. The Salesman told me to lie and say I stay at a different address and the car is gonna be at a different address so I failed the interview because the paperwork did not match. I put ***** down and these people have took my car and does not want to refund me my money at all. I have been going back and forth with them and now I really just want to make a police report and do the right thing. I returned the car December 20, 2023 before my 30 day period and they have told my mom theyre charging me for a rental fee. I just want my money so I can go do business elsewhere.

  Business Response

  Date: 01/03/2024

  So after looking over your concerns, it appears you failed multiple interviews with the bank, drove over **** miles, plus we had to restock and reclean a vehicle that you drove for 28 days.  The refund given will be your maximum refund.  If you would have brought the vehicle back with the same miles that it had when it left in the exact condition that it was when you left, we would not be having this conversation. Sorry, we are not a rental car company.  You did sign a bailment agreement and the amount that was kept will not change. Sorry for the inconvenience. 

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the month of February 2023, I purchased a 2023 Hyundai ****** for my husband from Southtown Hyundai in *********, **. The car came with leather seats that have very tiny perforated holes in them on the left and right side of the seat. In July my husband noticed that the seat had started to come apart at those holes. He took the car to Southtown and they said that he cut the seats. One of the sales persons told him to contact Hyundai National Consumer Affairs. We did and they requested pictures of the seat. We sent the pictures and they concluded the seats were tearing and not cut. We went through two different customer complaints with ********************** National Consumer Affairs. The last case number that we were given is: ********. We have been bounced back and forth with this issue. I spoke to the manager at Southtown, Riverdale ************** and he has sent us back to consumer affairs and consumer affairs has done the same thing. My ultimate goal here is to get the seats reupholstered, replace the vehicle or Southtown can buy the vehicle back. It's a ****** (fees and extended warranty and a trade in included) vehicle. I expressed to ************** how this is just unfair for them not to honor a vehicle that was brand new. We did everything that we were suppose to do and they have not honored a vehicle that has all the warranties that they offer. The seats have gotten worst since our initial complaint. Hyundai National Consumer Affairs told my husband to do what he has to do. They weren't going to fix his seats and informed him to fix the seat himself and send Southtown the bill to pay for the seat. I don't think that's right and I'm exhausted with both Southtown and Hyundai National Consumer Affairs. Please help address this with Southtown. My family has purchased 8 cars from this dealership over the past 5 years one of which they sold us was a lemon and they did not inform us of that until we bought the ****** that they refuse to repair.

  Business Response

  Date: 11/01/2023

  The customer came in on 7/31/23 with a complaint of the seat tearing.  Customer was advised that this was not a warrantable defect.  I have personally reviewed the complaint with pictures supplied from customer.  Based on the pictures and the attached TSB from Hyundai, this is not considered a warrantable defect.  Southtowne is not the manufacturer of the vehicle and we must observe all warranty practices outlined by Hyundai.  We must adhere to the practices and policies Hyundai establishes in regards to warranty repairs and this is clearly the case here.  The customer is free to seek a second opinion from another dealer, which i see the customer has also gone to another dealer for services as well, and not sure if they brought the issue up with them as well.  The best that Southtowne can offer is to split the repair between the customer and the dealership, only due to the vehicle being purchased here,  as a goodwill gesture by the dealership and not Hyundai.  The cost of the repair based on a 50/50 split with the customer would be ******.  The normal repair price to replace the seat cover would be 575.00.  Southtowne should not be held responsible for something that is based on Hyundai's own policy is not a warrantable defect.  

  Customer Answer

  Date: 11/01/2023

   
  Complaint: 20782649
  
  I am rejecting this response because:
  I didn't purchase the car from the Hyundai manufacturer,  I purchased the vehicle from the seller of Hyundai.  We took the issue directly to both Southtowne Hyundai and Hyundai Consumer Affairs. They have both given us the run around on who is responsible for the repairs. The car had only seven miles on it when we purchased it. It's a brand new vehicle that's not even a year old. It's not the Consumers responsibility to pay for a faulty vehicle. Hyundai isn't honoring their brand and neither is Southtowne Hyundai. The seats tore within 5 months of driving the vehicle.  I don't feel vindicated at all.
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/09/2023

  The problem with the seats is clearly not a warrantable problem per the *** that was attached to this case.  Warranty does not cover outside influence to obvious tears in the seat fabric.  This dealership as well as all others must adhere to the guidelines set forth by Hyundai.  If the problem was a warrantable issue we would gladly replace, however, it is clearly not a warranty issue.  It it were, why was it not done at the dealership customer has been visiting?

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/17/2023 I paid $1000 down payment on a 2010 ***** Odysee. The car still had the check engine light on but the representative told me not to worry because he will provide a tag. On 10/22/23 the vehicle began smoking and broke down on the highway leaving me stranded. When I returned to the dealership on 10/23/23 ***** told me it was my fault and I had 3 options. Pay $700 For another down payment, $4000 for a new motor, or take a loss altogether.

  Business Response

  Date: 10/25/2023

  The car was purchased "AS-IS" on 10/17.

  When the car was returned the Southtowne is was discovered that the oil pan had been damaged. The oil pan had a hole in it. This caused the oil to leak out. Once the oil leaked out, the engine ran until it broke down. 

  **************** has a "limited extended service contract" that would cover 50% of the repair.

  Another option would be that she trade out of the car. She would need to have a down payment and Southtowne would match that down payment. All this was explained to her on the 25th.

   

  Customer Answer

  Date: 11/01/2023

  Complaint: 20778867
  
  I am rejecting this response because: 

  

  Sincerely,
  
  ************************; 

  Business Response

  Date: 11/01/2023

  The damage that was done to the car while **************** had the car had nothing to do with a check engine light.

  As stated in our first answer, damage was done to the oil pan.

  I can offer her a refund of 50% ($350) 

  Please let me know if this will work. 

  If so, I can mail the refund or she can pick it up Tomorrow.

   

  ****

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been to the dealer twice for a defective fuel injector. The second time the same day the car was picked up the check engine light came on and we brought it back within 10 minutes of pick up. The sales advisor who sold me the car drove it to the back and when he came back said it seems Like another injector problem and the oil. When the car was brought back he said something about a fuel contamination which they should have seen having the car for two days. On Wednesday August 20, 2023 I called for the last service paperwork on the car when we returned after pick up and all other service orders they said they only had the prior three. *** called three times ****** told me she needed to talk to ***** who did the second fuel injector replacement and the guy who serviced the car when we bought it back for the check engine light. I still have yet to receive anything. The head of service does not answer the phone and at this point I need assistance receiving paperwork that should be documented.

  Business Response

  Date: 09/26/2023

  I am forwarding a copy of the repair order from August.  I will forward to the email address on file in our system as well as the email address listed on this complaint.  Not sure what the holdup was but I will address.

   

  Thank you

  ***********************

  Service and Parts Director

  Southtowne Hyundai

• Initial Complaint

  Date:07/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a down payment to HYUNDAI CAPITAL *******. According to 15 USC ****, the finance charge does not include charges of a type payable in a comparable cash transaction. I demand to have my down payment returned. Since this is an FCRA violation monetary relief is demanded. My down payment was $1500.00 plus $1000 for each year I have had my vehicle. Looking at the contract, there are several violations listed. In addition, I would like to have the contract terminated as paid in full.The consumer provided the following when submitting the Complaint to BBB

  Business Response

  Date: 07/26/2023

  *****************, 

  This is the most ridiculous BBB complaint I have had in my career. You chose to come to ** to purchase a car and put money down. This type of complaint has nothing to do with the Better Business Bureau. We will not be giving you one dollar of compensation, but if you would like you can come by and see me personally to trade in your car for a new car with zero cash down if your credit qualifies. Please let me know if I can assist. Thank you. 
  

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2017 Hyundai ***** Hybrid has a new engine that was instilled due to the Hyundai engine recall in august 2022. This new engine went out in may 2023 and a schedule appointment was made with Southtowne Hyundai for June 10th. The following week, I called nearly everyday and even requested to speak to the manager. My efforts lead to no communication on when my car would be diagnosed. My last conversation was with a customer service rep who stated that any car coming in immobile with engine issues are being prioritized last for repairs. This is an issue because this engine is under warranty and they are purposely delaying just diagnosing the engine. I also have belief the new knock sensor technology that was supposed to be instilled into the engine was never instilled as it was suppose to be when the put the new engine in. I have tried everything desperately to obtain my vehicle in which I use to make a living without any communication from a manager.

  Business Response

  Date: 07/18/2023

  Customer was advised that process takes some time due to volume of engine related issues.  Vehicle has been diagnosed and the problem is not with the engine.  The customer was advised that the issue currently with the vehicle is complete lack of maintenance that has caused issues with the egr system and intake manifold.  Customer's vehicle is also branded scrapped by Hyundai which negates any warranty coverage on vehicle.  When customers engine was originally replaced it was heavily documented that the engine was completely sludged up from lack of maintenance.  Hyundai had approved the engine before that information was known and has been well documented with Hyundai Motor America.  Any further issues customer has with this vehicle must be addressed with Hyundai Motor America and has nothing to do with this dealership or any other Hyundai dealership and must be addressed with Hyundai directly. 

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20308976
  
  I am rejecting this response because:
  
   THE EGR VALVE AND EGR COOLER, INTAKE MAINFOLD, AND THE CONVERTOR  are all parts of an engine. They literally have the words engine in them

   

  The issue has to deal with the fact that during the recall when my engine was replaced, they only replaced the short block assembly instead of the long block assembly. This is presented on the invoice. All parts of the long block should have been replaced and have a warranty  (like the engine valve) based on the recall. The title is completely irrelevant when discussing repairs related to a recall. 

  Sincerely,
  
  *******************

  Business Response

  Date: 07/18/2023

  Again this is a question for Hyundai not for this dealership.  And the parts listed are external parts attached to the engine not in the engine itself.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A VEHICLE FROM SOUTH ***NE HYUNDAI OF RIVERDALE THE END OF AUGUST 2022 IT WAS A DEALER CERTIFIED VEHICLE SO THEY CLAIMED. 6 DAYS AFTER PURCHASE IT STARTED MAKING A NOISE SO I TOOK IT BACK AND HAD IT CHECKED OUT. I WAS TOLD IN ABOUT 6MONTHS IT WOULD NEED A PART REPLACED WHICH THAT WOULD BE OUTSIDE MY LIMITED WARRANTY. IF I OPTED TO DO IT THAN I WAS TOLD IT WOULD COST $450 AFTER THE DEDUCTION FOR THE WARRANTY COVERAGE. 2 DAYS AFTER THAT I DROPPED MY NEPHEW OFF @ WORK ON MY WAY BACK HOME THE *** BEGAIN SHAKING AND ACTING AS IF IT DIDNT WANT TO DRIVE ON THE **** THAN ALL OF ASUDEN JUST WENT SMOOTH. I FIRST THOUGHT MAYBE IT WAS A BLOCK IN THE **** LINE THAT CLEARED, BUT THAN I PRESSED THE *** PADDLE AND NOTICED THE SPEEDOMETER NEEDLE WASNT MOVING AND THE *** WAS SLOWING DOWN. I PULLED ON TO THE SHOULDER TRIED RESTARTING IT NOT 1 SOUND. I WAS STUCK ON THE **** UNTIL 4a.m. I CALLED THE DEALER THAT MORNING TO NOTIFY THEM OF WHAT HAPPENED AND WHERE THE VEHICLE BROKE DOWN ON ************ THE MANAGER OFFERED TO PICK IT UP MY RESPONSE WAS THAT WOULD BE THE RIGHT THING FOR YOU TO DO CONSIDERING I JUST PURCHASED IT 8 DAY AGO YOU THINK, HE SAID YEAH @ AN EXSTENSIVE AMOUNT OF MONEY TO YOU. I SAID YOU THINK YOU'RE GONNA CHARGE ME TO *** A VEHICLE I JUST PURCHASED FROM YOU 8 DAYS AGO? HE SAID YEAH THAT'S THE BUSINESS WE'RE IN. OH NO I WILL GET MY OWN *** TRUCK YOU JUST HAVE MY MONEY WHEN I GET THERE HE HUNG UP IN MY FACE. I WASNT ABLE TO GET A *** TRUCK UNTIL MONDAY AFTERNOON. **** CALLED ME MONDAY MORNING ASKING IF I MANAGE TO GET MY VEHICLE OFF THE ****. I TOLD HIM I WAS WAITING ON THE *** TRUCK TO GO GET IT. HE SAID OH NO YOU ABANDONED YOUR VEHICLE WE'RE GONNA GO PICK IT UP. I TOLDHIM NO DNT TOUCH MY VEHICLE I DIDNT ABANDON IT THE ***** OF S*** BROKE DOWN ON ME I'VE ALREADY ARRANGED TO PICK IT UP. NO WE GONNA GO GET IT YOU LEFT IT SO WE GONNA GO GET IT AND HUNG UP. SO I TEXTED HIM DO NOT TOUCH MY VEHICLE YOU DO NOT HAVE MY PERMISSION I WILL BE PICKING IT UP MYSELF AND RETURNING IT HAVE MY MONEY THERE AND WE CAN GO OUR SEPARATE WAYS. WHEN I ARIVED WHERE MY VEHICLE SHOULD HAVE BEEN IT WAS GONE. I CALLED **** AND ASKED HIM IF HE PICKED IT UP HE SAID YES, SO I WENT TO THE DEALERSHIP TO HAVE A CONVERSATION WITH HIM AND SEE IF HE WAS GONNA RETURN MY MONEY FIX MY *** GIVE ME A NEW 1 PROVIDE ME WITH A RENTAL SO I COULD GET TO WORK OR WHAT. HE YELLED @ ME TOLD ME SHUT THE **** UP GET OUT HIS OFFICE HE WASNT DOING S*** FOR ME. I LEFT OUT TO KEEP FROM GOING TO JAIL CALLED THE POLICE INFORMED THEM OF THE SITUATION FILED A STOLEN VEHICLE REPORT BUT TO NO AVEAL NOTHINGS BEEN DONE.

  Business Response

  Date: 06/16/2023

  All the car sold in our in house finance program are sold "as is". A limited service contract is included.

  I believe the car broke down on a Friday. On Monday I drove by the location to see if he ah the car transported to Southtowne Motors, He had not. 

  In his complaint , *************** states " have my money ready" I assume he felt he was due a refund.  

  Southtowne had the car transported to the dealership at a cost of $160. **************** was going to report the car stolen. I 'm not sure if he did or did not. 

  As for profanity, I would never ** the words that *************** said I used.

  This account is in a repossession status. 

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20193923
  
  I am rejecting this response because:  THE RESPONSE SENT BY THE BUSINESS IS NOT RESOLVING NOTHING AND IS PUT A COST FOR ***ING ON ME WHICH I INFORMED HIM I DECLINED THERE ASISTANCE DUE TO THE **** THAT WASNT A FAIR THING FOR THEM TO CHARGE ME CONSIDERING I HAD JUST PURCHASED THE VEHICLE FROM THEM 8 DAYS PRIOR AND **** SAID WAS DEALER CERTIFIED. I PAID A *** SERVICE TO PICK MY VEHICLE UP ON THAT MONDAY WHEN THE *** TRUCK SERVICE WAS AVAILABLE. I INFORMED **** OF THIS MONDAY MORNING BETWEEN 8 & 9 O'CLOCK THEREFORE THERE WAS NO REASON FOR HIM TO SEND A *** TRUCK OUT TO PICK UP MY VEHICLE. I ALSO SENT **** A TEXT TELLING HE DID NOT HAVE MY PERMISSION AND DO NOT TOUCH MY VEHICLE, ******************************** WAS THE ONE THAT INFORMED ME THAT BY HIS ACTION **** HAD COMMITTED GTA  AND MADE THE *** TRUCK DRIVE AN ACCESSORY. HAD I NOT TEXTED **** THAT MESSAGE TELLING HIM THAT HE DID NOT HAVE MY PERMISSION TO *** MY VEHICLE I WOULD NOT HAVE HAD A LEG TO STAND ON. BUT BY PUTTING IT IN WRITING ANY ACTION HE TOOK i.e TAKING IT UPON HIMSELF TO TAKE MY VEHICLE TRYING TO CREATE THAT CHARGE OF $160 WHICH I HAD ALREADY PAID ANOTHER *** TRUCK SERVICE THAT MET ME OUT @ THE LOCATION MY VEHICLE WAS SUPOSE TO BE. THE STOLEN VEHICLE REPORT IS FILED IN COBB COUNTY BECAUSE THATS WHAT COUNTY IT BROKE DOWN IN. WE WOULDNT BE @ THIS POINT IF **** WOULD HAVE HONORED THE MECHANICAL WARRANTY COVERAGE AND DO THE RIGHT THING CONSIDERING I WAS TOLD THE VEHICLE WAS DEALER CERTIFIED WHICH MEANS IT SHOULD HAVE BEEN IN GOOD WORKING CONDITION NOT READY TO BREAK DOWN 8 DAYS AFTER PURCHASE. THIS IS A COMMON PRACTICE OF THIS DEALERSHIP IF YOU GO ON THEIR WEBSITE YOU WILL SEE MORE REVIEWS OF THE SAME. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/22/2023

  After 10 months, this is the first time that I've heard that **************** paid a tow service to tow thw car. I would like to have a copy of his bill. I have always found that yu can get a tow at any time. **************** said that he didn't have the funds to have the car towed.

  The cost for the repair under the limited service contract was offered to ***************. He refused.

  We still have a open contract with a outstanding balance of around $5500. plus a $160 tow charge.

  To resolve this issue, we will not seek any  more moneys from ****************

  *****************************

  Southtowne Motors, Inc

   

   

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20193923
  
  I am rejecting this response because: ******************************* IS LYING AND IF YOU LOOK @ THEIR REVIEWS YOU WILL SEE THAT THIS IS A COMMON PRATICE OF UNPROFESSIONALISM AND SHADY BUSINESS DEALINGS. AND I HAVE TEXTMESSAGES TO PROVE I TOLD ***** PERSONALLY DO NOT TOUCH MY CAR HE DID NOT HAVE PERMISSION I WOULD HAVE IT TOWED MYSELF AND TO HAVE MY MONEY WAITING. I CAN PROVIDE SAID MESSAGES AS WELL AS THE HARASSMENT FOR TEXTS THAT ***** COMMITTED ON MORE OCCASIONS. 
  
  Sincerely,
  
  ***********************