Business ProfileforPirelli Tire North America

I am reaching out to express my profound dissatisfaction with a set of Pirelli Scorpion Strada tires that I purchased for my 2014 Mercedes Benz ML 350, which currently has 84,424 miles on the odometer. On June 8, 2022, with my vehicle at 64,473 miles, I chose Pirelli for their reputation of quality and the confidence instilled by the 65,000-mile warranty that accompanied the Scorpion Strada tires. This warranty significantly influenced my decision to purchase, under the presumption that it reflected the durability and longevity of the tires. Regrettably, it has become apparent that the tires have not lived up to these expectations. A recent measurement indicates that the tire tread depth is down to 5/32”, which necessitates their replacement, despite having only covered approximately 20,000 miles since the purchase date. This premature wear is exceedingly below the standard promised by the warranty and frankly, is unacceptable. As a customer, I trusted the Pirelli brand to deliver a product that would perform to the advertised standards. The current situation has not only led to disappointment but has also forced me to consider additional, unplanned financial outlays to maintain my vehicle's safety. In light of this, I am seeking a resolution from Pirelli Tires that acknowledges the premature wear of the Scorpion Strada tires and the warranty that accompanied them. I believe an appropriate resolution would include one of the following options: 1. A pro-rated refund equivalent to the value of the 45,000 miles (65,000-mile warranty minus the 20,000 miles driven) of expected wear that was not realized. 2. A no-cost replacement with a new set of tires that will fulfill the mileage promised by the original warranty. I have chosen to reach out to you directly, prior to escalating my complaint through additional consumer protection avenues, with the hope that Pirelli will demonstrate the commitment to customer satisfaction that I believed was integral to your brand.