Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the company to paint the exterior and interior of my home. The job is supposedly covered by a 2 year warranty, of which I communicated would need to be exercised well before the 2 year expiration due to the exterior paint flaking and wearing away. The business owner ***** was initially responsive and assured me that we were within the warranty timeframe and would the issues would be addressed. In the near year of 2023 I followed up with ***** and again he was responsive stating he would get us on the schedule within a few weeks. This last communication from ***** was on March 6th. Since then efforts to contact him to resolve the issues and follow through on his word and honor his warranty have failed. Additionally as a result of the delay in ***** following though, further (water) damage has occurred to areas in question as a result.

  

  Business Response

  Date: 08/24/2023

  I will be in contact with the customer to resolve their exterior paint issues.  This will happen within the next 30 days. 

  Thank you.

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20513597
  
  I am rejecting this response because:

  Additional clarity in your response is needed.
  

  Please clarify if you plan to ************** me within ************************************* ASAP and schedule the necessary work to be completed within 30 days. It has been over 1 year since I first brought issues with the job to your attention. Simply contacting me within 30 days is not acceptable at this point. After this much time and ignoring the issue, this should be a priority and addressed as promptly as possible.
  

  Additionally, it needs to be confirmed that you will repair and/or replace the areas that have deteriorated due to the issues previously mentioned, with the cost being covered by the business. Affected areas require the appropriate repair and replacement materials (i.e. wood that has become soft/rotten due to failed paint and/or sealant). The attached images are examples.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/29/2023

  Please send me your phone number *** so we can communicate to you.  

  We will be in touch to secure a time to have guys come and handle the areas for touch up.  You will receive a call in the next few weeks. 

  I have stepped away from day to day business due to health reasons and heart surgery.    
  

  Thank you.
  

   

   

   

   

  Customer Answer

  Date: 09/04/2023

   
  Complaint: 20513597
  
  I am rejecting this response because:
  

  It is insufficient in that it does not address the specifics, nor the images that I clearly requested acknowledgement and responses to.

  *****, you are requesting my contact info as if it isn't already available through our correspondence (via calls, voicemail, text, email) , or the BBB complaint currently being addressed. In the event you have lost my contact info, please find it within the BBB complaint information.

  It's been nearly 2 weeks already and I'm still awaiting your call.

  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/13/2023

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that if the business has not made contact and spoken with me via phone or email within the 30 days they stated they would (in response to the initial complaint) arbitration is necessary. 
  (August 24th + 30 days is September 23rd)
  

  Sincerely,

  ***********************

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary primarily because the business has not yet to contacted me as was promised in their initial response to complaint ID .********.
  

  Regards,

  ***********************