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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 19th I purchased a Porsche Macan turbo from ALM. I thought this lot was a professional dealership which they assured me of I was afraid to purchase from anything close to a buy here pay here and we spoke on that constantly. I purchased the car and within driving it for thirty days I heard squeaking. I set an appointment at Porsche to have the breaks checked out. I was told I need new breaks totaling close to **** dollars on a car I just received. I called ALM baffled that I would have to replace breaks on a new vehicle that I just purchased and only. I only drove the car around **** miles at that time. Im currently close to **** miles with an appointment set at the end of the month. **** the manager told me that the car is AS IS so he could not help me. I then told **** I thought ALM checked all cars before selling them I didnt realize they would sale a car with bad breaks. He told me they dont but the car is as is. He never pulled up my contract to see the miles on the car when purchased versus now. He simply asked my first name and proceeded to repeat he couldnt help me. This is extremely unfortunate there is a Porsches dealership across the street that I planned to purchase from but they assured me they would stand behind me the same as Porsche would and choosing ALM would be best for me not just on the day of purchase but in the future aswell. As soon as the first issue arrived I felt tossed to the side. I will never recommend anyone to ALm to purchase. Knowing that you guys have absolutely no standard on the cars condition prior to selling. I have a detailed report from porsche explaining how poor the breaks are no way they were at 50% when they sold it. **** didnt even ask to see the paperwork he assured me they did all they were suppose to gave me his name and hung up. It is important to grow business you get a manager thats not only involved in the sale but also cares enough about your brand to keep the customer happy or at least hear them out.
Business response
10/13/2022
No one ever claimed the brakes were at 50% we recondition all of our vehicle and they must meet a certain spec which for brake pads is no less than 4mm. Any repairs or maintenance after the sale is the sole responsibility of the purchaserInitial Complaint
05/27/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have provided all documents I have sent to the Director of Finance, Operations , and President of ALM.I bought this car on the 27th of April, and I immediately had an issue with oil and returned on the 30th I was distraught and asked the manager to allow me to return this car because I was within my grace ****** and he assured me I had a "Good Deal/Car" offered me an oil change and sent me on my way. I purchased this car with a FULL DIAGNOSTIC PACKAGE that was not done. I returned over this past month a total of at least 4 times, on Monday May 23rd the engine on the car blew and I am out of 12k. I have a newborn, and I work a job that requires me to drive. The most recent diagnostic proves no initial checks and repairs were made to this vehicle. The 1st car note for this car was due today 5/27/2022 and I had to pay that, the rental fee, and buy diapers. I am at a complete loss dealing with this situation. I am no fool. A used car may need a tune-up, a timing belt, maybe a water pump, but a brand new engine is a disgrace.Business response
06/06/2022
The customer purchased this vehicle as-is with no warranty. She was offered an extended service contract and declined it. She put almost **** miles on the vehicle before she had any problems. We have no way of knowing what she did with the vehicle after her purchase and have offered to try and help lower some of the cost of the repair, but ultimately she is responsible for any repairs to the vehicleCustomer response
06/07/2022
ALM has failed to admit that I came to them 4 days after I purchased this car because of the issue Im having to return it and was told by their GENERAL MANAGER the car is fine Ive had a diagnostic and h*** look at it and give me an oil change . This is the issueInitial Complaint
05/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Company took advantage of single woman attempting to buy a new vehicle.The vehicle was a 2017 ******* mkc. Stock #HUL27007A start or is VIN #5LMTJ3DH price of vehicle was $26k . Vehicle was inspected by two mechanics and they both stated that vehicle had sat in water and had rust damage . Gaskets, struts, and muffler would need to be replaced due to amount of rust . Dealership tried to spray paint over rust to make it look sellable . Dealership then persuaded her to sign document that gives up her vehicle rights of the car she traded in and didnt tell her until she wanted her original car back because of damage. Sales rep and finance manager laughed and began to make her feel uncomfortable about situation she was in. They stated she could not get her car back due to contract and she has to find a new vehicle .Company is very unprofessional and will take advantage of you .Business response
05/14/2022
Customer exercised our Exchange policy. We pur her in a 2020 ***** CX-5. Customer was extermely happy with her purchase and her service here at ALM Roswell.Initial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased my vehicle in July of 2021. I have had no problems with it at all. my vehicle cost about 70k to 80k. I put down $9500 for down payment. I have since taken the vehicle to be appraised at which point the appraisers (carmax) told me they are unable to appraise my vehicle because it is not bonded to the **. so apparently my vehicle was imported in from ******, but not bonded to the ** - meaning the dealership was not supposed to be able to sell the vehicle. however I was able to buy it. how is this? I cant sell my car because I cant even get it appraised due to it not even being sold to me legally. I need help and this dealership should be held accountable so this does not happen to another consumer.Business response
05/18/2022
The vehicle was previuosly a ******** vehicle but was imported and sold to us through Manheim auction. The Ga title was processed by the state with no issues. I do not know why they would not apprais the vehicle for you but we would be more than happy to apprais it at any of our dealershipsInitial Complaint
05/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Bought a Tesla from ALM Roswell. After much fumbling and them sending me home with the wrong car initially, they finally gave me a car that had been wrecked and had front end damage that was poorly repaired. 3 months after the purchase, I took the car into Tesla and had to pay $1,300 to replace the front headlight because it had been glued together with non-car glue. I was shown the damage by Tesla and given the headlight to take to ALM. I visited ALM and talked to *********************************** about the issue in December and he said he would talk to his manager and try to get a refund paid to me. He agreed to pay 1/2 the cost of the Tesla repair. I have the email. Since him agreeing to pay 1/2, he has not responded or sent payment.Business response
05/05/2022
We agreed to pay for 1/2 the cost of the lights and will do so whgen we receive the paid invoiceCustomer response
05/05/2022
ALM - *********************************** received the paid invoice on 12/23/2021 at 12:28PM. (Proof Attached)
The check needs to be mailed to:
*****************************:
699 ***************************************************************************************** 30308
Business response
05/13/2022
a Check for ****** is being sent out todayCustomer response
05/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
03/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was interested in a 2020 *** M5 for sale at ALM aka Atlanta Luxury Motors dealership and put a $5000.00 deposit down $3000 wire transfer, 2k on Credit Card on the car to hold the car while we negotiated a deal. During the deal, I became unhappy with some of the terms like a high interest rate and return policy which was "exchange only" and a lower trade in value than expected. I found another M5 at a *** dealership who gave me better terms on trade in value and much lower interest rate plus better return policy and asked ALM dealership for a refund on February 22nd via email and text with **** a very professional sales representative there. He texted me that "Finance has been alterted" as to my request for refund. I got no answer from dealership and left several messages to the ******************* and other sales persons, over the next 5-7 days and received no return call leaving me frustrated that I wasn't going to get my refund back. I am now filing this complaint in order to get the issue resolved. I watched the M5 from ALM and noticed the car was never taken down from Auto Trader and other internet sales so I believe they suffered no loss. I only request my refund of $5000 back as a resolution to this matter. Otherwise they have been very professional.Business response
03/12/2022
ALM Roswell refunded this customer the full $5000 dollars.Customer response
03/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
*********************** helped me get the refund and was very professional about it, ALM motors is a fine Dealership, and I will recommend it to friends and family in the future for car buying needs.Sincerely,
*************************Initial Complaint
03/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a vehicle from ALM and financed it with one of their banks and then a few months later traded it with for a new one. They sold me a platinum warranty and I contacted Santander (the bank that they originally financed me with) and they told me that I would have to get the proceeds from ALM. I have been trying for YEARS to get the money from them and given the runaround. I don't understand how you keep money for something that you couldn't provide. I traded the car shortly after purchasing it. They charged me well over $2000 for a warranty and don't want to refund you the money because they included that money in the deal. I WANT MY REFUND!!!Business response
03/29/2022
In order to cancel warranty the process is easy. Go to ALM Roswell.com and scroll to the bottom of home page. Click Product Cancellation and enter the information. Submit the for on site and a responce will come from coorperate office detailing the next step.Initial Complaint
03/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a car on in January of 2022 and temporary tags were due to expire on 03/01/2022. Tried calling the ALM Roswell location numerous times to inquire about the status. Each time they keep saying that they would check with the corporate office to see what the delay was on get back to me. I never received a response and now my phone calls to ALM of Roswell are being ignored. I tried leaving a message with the corporate office, but no one has returned my calls.Business response
03/29/2022
We were having issues with Navy Federal releasing the title. We spoke to them again today 03/29/2022 and will be recieving the title in 5 Business days. We notified the customer who filed this complaint. This situation is resolved.Customer response
04/05/2022
Complaint: 16822021
I am rejecting this response because: The issue with our registration has not been resolved. Our temporary tags have expired, leaving us unable to drive the car. We are still unable to register our purchased car because ALM has not sent over required paperwork to the DMV.
Sincerely,
*******************Initial Complaint
12/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I visited ALM in Roswell on November 10th 2021 Yes to look at cars to purchase. I trusted the dealership and saw a 2018 *** 640 GT and they worked the deal out for me. However I recently saw the advertised price on their web site matching the *** of the vehicle was $41940 but they charged me selling price $43990 for the car. I went back to the dealership and spoke with **** and ***** the finance managers and they said that the price they sold was the listed price and did not even looked at the screenshot proof that I had for the price online. They provided no solution.Business response
12/08/2021
ALM Roswell had the wholesale list price of $43,990. We were very transparent about the sales price and fees associated. The terms of the sale were negotiated at the time of purchase for this customer and we agreed to the deal. After the sale the customer googled the *** number and found a old listing for the particular vehicle he purchased. When he returned it was explained that the list price was $43,990 and we could not refund him. We did no wrong doing here and our mission is to always take care of the customer.Initial Complaint
08/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We purchased a pre-owned vehicle from Atlanta Luxury Motors in Roswell on May 19, 2021. Although we traded in a vehicle that day and paid the cost difference in full (in other words, we own the vehicle outright), we have yet to receive the vehicle title. This unacceptable situation remains even after multiple phone calls and emails to various personnel at the dealership and its corporate office. We have left voice mails, been disconnected, and heard repeated promises that the issue would be resolved. The temporary tag issued the day we purchased the car is long expired. As a result, the car sits in our garage because we are unable to (legally) drive it. We have worked through the BMV here in Pickens County and, helpful as they always are, they have reached the limits of the assistance they are able to provide. We have also contacted the Georgia Department of Revenue to report ALM's terrible business practice.Business response
09/03/2021
Business Response /* (1000, 5, 2021/08/25) */ Title has been processed and will be mailed by the state. The tag can be picked up at the local DMV immediately we apologize for the delay Consumer Response /* (2000, 7, 2021/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Within 24 hours of filing my complaint with BBB, writing a very negative Google review, contacting the Georgia Department of Revenue, the Georgia Independent Dealers Association, and having our county tag office contact Atlanta Luxury Motors directly to inquire about the missing vehicle title...Lo and Behold!! After 3 months, the dealership finally filed the proper paperwork with the state of Georgia! I was actually able to pick up my license plate yesterday! We'll now wait for Georgia to process the title. While I'm grateful that this issue is finally resolved, it is a shame that it became necessary to "bring out the heavy artillery".
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Customer Complaints Summary
21 total complaints in the last 3 years.
7 complaints closed in the last 12 months.