Retail Shoes
Fleet Feet SportsThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Retail Shoes.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I visited your store on August 2, 2022 at around 11:00am. Upon arrival, I along with a friend were greeted by a salesman. He was very friendly. He provided me with a scan of my feet and suggested some options. While I wear a 10 in women's shoes, he recommended a running shoe in a size 12. I told him that seems a bit big and he reassured me that I needed the toe space as a runner. So, by him being the expert, I purchased a Brooks Glycerin 20 which costs $160.00 plus $50.00 insoles and a pair of socks for $11.00. I walked in the shoes a few times and noticed I tripped a few times or the top of the shoe would get caught. So, on Wednesday, August 17, 2022 I decided to take the shoes for a run. I fell twice after tripping on the pavement. As a result, I scraped my elbow, knee and sprained 2 fingers. I went to urgent care on August 18 and was told the fingers were not broken. I am also, on a reduced workload due to my fingers and not being able to type as fast. I was so disappointed to only be told I can return or exchange the shoes, which I did on August 20 at the Peachtree City, Georgia store. There is no way I should have been put in a size 12 shoe. After injuring myself as a result, I feel I should have been given new shoes not made to pay for more. Such a disappointment. I spent over $200.00 that day only to have to pay money for urgent care and pain medication.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.