Business ProfileforAmeriSep, Inc.

We called Amerisep and explained our Septic issue in detail. We were about to order a new septic drain field to be installed. Amerisep gave us their sales pitch and advised us what to order. My wife is quadriplegic and we built a house to help others with special needs so the septic system working is important.On 7/13/2021 we ordered the **** Large F1 Super Intensive Treatment + One Year Follow Up . Paid $397.After receiving the product ... we followed the process Amerisep instructed... we waited months for a positive result in our septic drain field. It did not occur. Nothing happened at all.We requested a refund 11/1/2021 and Amerisep responded "once the repair work is done, just mail a copy of the receipt for the repair work". We ordered the new system, gave the vendor a 50% deposit and sent copied to AmeriSep. The septic company filed for a new permit and had to wait for Winter to pass. They installed the new system and sent copies to AmeriSep via email on 4/21/2022 and we got a reply "Delivery to the recipient failed permanently". We mailed a copy as well. No response - no refund - assumed they were out of business ... until we received mail from them asking ** to re-order. We believe we were scammed.

Don't understand how things got so confused. If customer had concerns about refund, or whether we were still in business, surely they could have called. Our phone number is BOLDLY listed on every page of our website; they even could have sent ** a letter. NO PHONE CALL OR LETTER has been received!!!

We had multiple phone calls and sent multiple emails. Our last email to AmeriSep "undeliverable" - so assumed the vendor went out of business. AmeriSep didnt answer our last phone call 4/21. Sent 10 pages of documentation including emails and doucments from my Septic vendor who did install a new system. Our local vendor said the enzymes only work with minor issues caught at the begining on the problem. We requested refund from AmeriSep, Just sent another copy via **** mail this weekend to AmeriSep, our attorney and ************************** at the State *************************