Air Conditioning Contractor
Mullinax Mechanical HVACThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Two little kids came to install the air conditioner and did a shoddy installation. This has resulted in improper functioning of the air conditioner with increased bills, damaged floor and $1400 in reinstalling to correct the installation done on June 4th. Would like full refund.Business response
09/13/2023
Our installers installed the **** system purchased by the customer's home warranty company, Choice Home Warranty, on May 30, 2023. We have not been provided any information nor complaints from the customer or the customer's warranty company. We have not received any information in our portal, email, text, nor by phone. We are a company that goes above and beyond to fix any and all issues that are reported by a customer; however, this customer has not reported any complaints. Therefore, we will not entertain this request. Attached you will find detailed photos of the note from the day of diagnostic, photos of the installation, where our installers went above and beyond to file the extended manufacturer's warranty, signed invoices from the diagnostic and the installation day, and even all related client communication in our portal. Please see all attached information.
Thank you,
Mullinax Mechanical
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.