Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

ADEL Car Company has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforADEL Car Company

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2424 Northside Drive, Statesboro, GA 30458
    BBB File Opened:
    3/14/2019
    Business Management
    • Owner/ Complaint Handlers
    Contact Information

    Customer Contact

    • Owner/ Complaint Handlers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 6/21/2023 my old insurance cancelled and new insurance picked up same day, no lapse in insurance. When I went to turn the car on they had turned it off. I called and they said they weren’t the Lein holders in the policy but got a cancellation notice from my old policy. I told them it didn’t make sense. I called the new insurance and they said they are the Lein holder and gave me the temp insurance card until mine came in the mail. I called back they proceeded to tell me the insurance wasn’t right as they weren’t the Lein holders I told them when you put your info in ***** **** is what comes up and that’s what’s on their sign and vehicles. They said it had to be **** I was like that doesn’t come up it come up ******** ****. She sends me to the “office manager” she rudely repeats the same I tell her the same. I also tell her they are always rude, condescending, and unprofessional when they speak to people, she hung up. I called the insurance and asked if they could manually put in ****. They did. I called back the company about 30 times to tell them it was updated. They had the car repoed. The tow guy called and said I wanted to talk to her she refused to talk to me. I met the police at the office and they tried to say I didn’t have insurance. I told the officer I did. They officer stated it was an illegal repo and I need to take them to civil court with my documents. She refused to give me the vehicle back as all payments were up to date and it had insurance. She refuses to let anyone talk to the owner.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    JEWVURNIE J

    1 star

    12/01/2023

    **** cars is one of the worst places I can imagine to get a car from. First they show me a car with parts that was damaged and did not tell me. Then when you're almost done paying your car they turn into what I can only describe as monsters. They have overdraft my bank account at least three times by taking out more than just one payment. Which caused my bills to go liking which caused me to end up sleeping in my car for 3 months once and which also caused other bills to go off like my lights and water. My rent was behind. When I informed them that they had taken more than one payment out of my account their response was no even though it was two payment it's only one payment because it's taking at one time. So instead of paying $200 every 2 weeks I was paying $400 every 2 weeks. At the very end they took out $600 in one payment and then ignored my phone calls. When they took out the $600 my insurance lapsed and after my insurance lab they had my car towed because I had no insurance. They're rude disrespectful mean-spirited and lying about what they've done to your car they do not check your car they do not own replace anything if they tell you that something is broken and can they cannot fix it it's because they have not tried. I've had to take my grocery money and catch up other bills because they've taken out too much in my account. This is the worst car buying experience I've ever had. After being the reason for my insurance collapsing, they then had it repoed even though I explained to them that I was not driving it at the time I had to have the water pump fixed. I wish that you could give zero stars because they don't even deserve one. They have no sympathy for any customer.

    Local BBB

    BBB Serving Northeast Florida & The Southeast Atlantic

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.