ComplaintsforADEL Car Company

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 6/21/2023 my old insurance cancelled and new insurance picked up same day, no lapse in insurance. When I went to turn the car on they had turned it off. I called and they said they weren’t the Lein holders in the policy but got a cancellation notice from my old policy. I told them it didn’t make sense. I called the new insurance and they said they are the Lein holder and gave me the temp insurance card until mine came in the mail. I called back they proceeded to tell me the insurance wasn’t right as they weren’t the Lein holders I told them when you put your info in ***** **** is what comes up and that’s what’s on their sign and vehicles. They said it had to be **** I was like that doesn’t come up it come up ******** ****. She sends me to the “office manager” she rudely repeats the same I tell her the same. I also tell her they are always rude, condescending, and unprofessional when they speak to people, she hung up. I called the insurance and asked if they could manually put in ****. They did. I called back the company about 30 times to tell them it was updated. They had the car repoed. The tow guy called and said I wanted to talk to her she refused to talk to me. I met the police at the office and they tried to say I didn’t have insurance. I told the officer I did. They officer stated it was an illegal repo and I need to take them to civil court with my documents. She refused to give me the vehicle back as all payments were up to date and it had insurance. She refuses to let anyone talk to the owner.

• Initial Complaint

  07/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My situation in regards to the fraudulent dealership is getting worse by the day. If possible can I please schedule a consultation appointment. I really need a lawyer to represent me in this case. I’m a honest man and I work hard for my money to take care of my family. I’m currently without a vehicle now and today was the day the tow company assigned me to be able to get my possessions out of the car. I went to pick up my things only to find out that the dealership owner went into the car overnight as I was told by the tow company and they went through my things and bagged up my possessions and had the bag put out outside the car. The cash money I had inside the car for bills was even missing. I went to the police department and was told it was nothing they can do. I just really need help in fighting this case. Im completely out of money and I gave the $2500 cash money and they took two payments of $220 out my account it was automatic draft so that came up to $440 in payments so all together they owe me $2,940 I just want my money back so I can get me a ride

• Initial Complaint

  03/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Around March my wife and I purchased two vehicles, one for us and one for our daughter. She was seventeen so they said to put the car in my name and when she’s eighteen we can come back and sign the car over to her. On another occasion I was told the same thing three months before she turned eighteen, then she turned eighteen and we go there and now an additional cost of $400 that was not disclosed to us has been added. The lady who is helping us is on the phone with her boss who starts yelling through the phone, it doesn’t matter how we feel as long as we make or payments or else. At this point my daughter is frustrated and calls the boss races and walks out, I tell the lady please excuse her but but I’m talking about a different issue, she tells the lady to kick us out, so I said why is she yelling isn’t it supposed to be customer comes satisfaction, why was I not notified I would have to pay more money when she is still making her payments, at this point they lady says I have to get out of there office. Then while I’m explaining the issue to my wife, I’m told we have to leave of the property or she is calling the police! I paid $3500 down and on time payments since for one vehicle, $2500 for the other and I really want to leave their company but we don’t have the money to go somewhere else and is being force to deal with horrible service.

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