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Find a Location

Childrens Healthcare of Atlanta has 1 locations, listed below.

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    Business ProfileforChildrens Healthcare of Atlanta

    Urgent Care Clinic

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1510 Hudson Bridge Rd, Stockbridge, GA 30281-5020
    BBB File Opened:
    11/2/2016
    Business Management
    • Adella Kelly
    Contact Information

    Principal

    • Adella Kelly

    Customer Contact

    • Adella Kelly
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/15/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    Account Number ******** My wife ***************** discussed in advance our son's visit ********************* with ************** prior to our son's visit on June 28, 2023, my wife was given an estimate of $350.00 over the phone before she and my son arrived for the visit ( private pay) . My son ********************* completed the visit on June 28, 2023 as planned. My wife was prepared to pay the $350.00 estimate that was agreed upon but No One at the front desk collected the payment from her before she and my son left the office after completing the visit . After about a month later we received a bill for $644.00. The bill was addressed to me *********************** (the father) , at that time I presented the bill to my wife out of confusion because I had just completed paying off a billing agreement from last year's visit that my son had with ************* last year 2022.. They indicated that they had emailed my wife but they are mailing the bill to me. I see this as simply taking advantage of their patients. Over the last 3 years that my son has been under ***************** care I have spend over $15,000 out of pocket copays and now they are trying to rip my family off by jacking up this private paid amount agreed on of $350.00 to $644.00 . "This isn.t Ethical on any Level"*********************** ********************************************** Atlanta G. ***** ************

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amy G

    1 star

    06/16/2022

    My daughter went in for an MRI with contrast. We made payments on their website and had the balance of $850 paid before the end of 2021. This week we get a letter from COLLECTIONS! For the amount I had already paid more than 6 months previously. I had the account paid off and without a single call or email or letter they send out a FRAUDULENT charge to COLLECTIONS. I have the authorization numbers and account numbers on an electronic receipts for total and full complete payment as well as proof in our HSA account showing the same thing. I understand things can get crossed and mistakes happen but this is the second time we have had this happen. It almost seems like they thought we would have forgotten that we paid it and tried to charge us a second time. Since they never sent a single notification SINCE it was paid only the letter from the lawyer trying to collect (steal) our money.

    Local BBB

    BBB Atlanta & NE Georgia

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