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Business Profile

Beer and Ale

Ultra Right Beer, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 516 total complaints in the last 3 years.
  • 509 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a product on August 30th and was charged $63.02. I received an order confirmation. On October 16 I followed up on my order and did receive a response stating that my order was a "60 day pre order and working on completing the orders now". I have followed up 3 times since and have received no response. I see similar experiences online with many others, some of which have requested refunds without a response.

    Business Response

    Date: 02/09/2025

    Dear Better Business Bureau,
    I am writing to provide an update regarding the customer complaint. On 2/3/25, we informed the customer that we anticipate their order being shipped within the next 30-45  days as we 
    are in the process of brewing more beer. We also offered the option to cancel and refund their purchase if they preferred.
    As of today, we have not received any response from this customer regarding this offer. We will continue to monitor the situation and ensure to fulfill their order in the time frame we provided. 
    Please let us know if you need any additional information or if there is further action required on our part. 
    Thank you for your attention to this matter. 
    Allie

    Customer Answer

    Date: 02/12/2025

     
    Complaint: 22622132

    I am rejecting this response because:  I did request a refund and my request was ignored.  I have attached a screenshot of my email to the company on December 15th at 3:21pm.  They have continuously been non-responsive.


    Sincerely,

    ***** *****

    Business Response

    Date: 02/12/2025

    Dear Better Business Bureau,

    We are writing to provide an update regarding the complaint from this customer. On February 12th, we reached out to the customer to address their concerns. We made sure to thoroughly address the issues they raised from this. We issued them a full refund for this order as well.

    We believe that this matter has been resolved to the best of our ability and would appreciate your assistance in closing this case. 
    Thank you for your time and consideration,


    Allie 
    Customer Care Team Director,
    **********************


    Customer Answer

    Date: 02/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:11/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two cases of beer in early August of 2024. I was provided a shipment number shortly after order. The package never arrived. The tracking number reported the item was damaged and therefore not delivered. Ive waited for a new shipment and it has not arrived. Ive tried to call and email the company multiple times and have not made any contact with anyone or received a return correspondence. Their voicemail is full and will not accept new messages. With no response, I have emailed again simply requesting a refund. I have still received no correspondence or a refund

    Business Response

    Date: 02/04/2025

    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on  2/4/2024 .
    Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer 

  • Initial Complaint

    Date:11/29/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $110.57 on 30 August 2024 for case of ***** fight beer . Never received, Ive called multiple times nothing but voicemails. Also emailed several times no response whatsoever. I just want the beer collection I paid for. If they cant deliver it by Christmas 2024 ,then I want a refund. Ive really have been very patient.***** ******* ************

    Business Response

    Date: 02/09/2025

    Dear Better Business Bureau,
    I am writing to provide an update regarding the customer complaint. On 2/5/25, we informed the customer that we anticipate their order being shipped within the next 30 days along with providing them with their tracking number,
    Please let us know if you need any additional information or if there is further action required on our part. 
    Thank you for your attention to this matter. 
    Allie

    Customer Answer

    Date: 02/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:11/28/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not received my order. Placed an order on September 8th 2024. Have not received my order and have contacted the company 3 different times asking the status of my order an update. Why has my order not shipped. No response! They had no problem taking my money at the time of the order on September 8th.......but here I am. Still waiting............

    Business Response

    Date: 02/09/2025

    Dear Better Business Bureau,
    I am writing to provide an update regarding the customer complaint. On 1/10/25, we informed the customer that we anticipate their replacement order being shipped within the next ***** days , as we are in the process of brewing more beer. We also offered the option to cancel and refund their purchase if they preferred.
    As of today, we have not received any response from this customer regarding this offer. We will continue to monitor the situation and ensure to fulfill their order in the time frame we provided. 
    Please let us know if you need any additional information or if there is further action required on our part. 
    Thank you for your attention to this matter. 
    Allie

  • Initial Complaint

    Date:11/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/30/24 Ordered $88.28 worth of merchandise and never received it.Emailed the company multiple times, no response.

    Business Response

    Date: 02/09/2025

    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on 12/1/24.

    Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer


  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Conservative Dads ultra right beer was ordered in September *******. Was told it might take a few weeks. The charge to my credit card $30.91 I have not received any information since the email saying thank you for ordering we will contact you when product ships. I went online and found that several people have had the same problem payment but no product. It looks like on your site. Theres been several complaints. *** reached out to my credit card company to see if I can get my money back. I dont know if its gonna happen yet, but I dont want this to happen to other people.

    Business Response

    Date: 02/09/2025

    Dear Better Business Bureau,
    Thank you for bringing this matter to our attention.
    We have reached out to the customer to confirm whether they have received their item or refund. If they have not, we are offering them either a refund or replacement, as per their preference.
    It appears there was an error in our Shopify system, which caused the order status to show as confirmed without indicating that the item was shipped. This is why we are following up with the customer to resolve this issue.
    We are actively working to address this and will ensure it is taken care of promptly once the customer responds. We trust that this issue will be resolved quickly, and as such, we kindly request that this matter to be considered closed.
    Thank you for your attention to this.
    Allie 
    Ultra Right Beer

  • Initial Complaint

    Date:11/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** from August 31st. Never received and I want a refund. This man should be in prison after what Ive seen.

    Business Response

    Date: 02/09/2025

    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on 1/5/2025 .
    Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

    Customer Answer

    Date: 02/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:11/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Sept 8, 2024 and have not yet received the product as of Nov 26. Several times I have requested an expected delivery date but the company has not provided it.I did receive one reply from the company with an offer to cancel the order along with a claim that they "are working hard to get these orders out." However, they have not provided an expected shipping date and they have not responded to multiple additional emails.

    Business Response

    Date: 02/09/2025

    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on 1/26/2025 .
    Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

    Customer Answer

    Date: 02/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a special edition 12 pack of beer from Ultra Right Beer. I have not received the product I purchased nor any communication regarding the shipping or delivery of the product. They have not responded to any of my emails or phone calls. My order #****** was placed September 21 and I have yet to receive anything regarding my order.

    Business Response

    Date: 02/09/2025

    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on  12/19/24 .
    Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a collector beer six pack on July 27th. I still have not received it as of 11/25/24. I have contacted them 3 times and called many times with no response back.

    Business Response

    Date: 02/09/2025

    Dear Better Business Bureau, 
    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully delivered.
    Given that the customer has received their item, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

    Customer Answer

    Date: 02/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

Ultra Right Beer, LLC is NOT a BBB Accredited Business.

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