Reviews

I've owned 2 Hisense/*******'s, a 32 inch and a 40 inch. My newer 32 inch TV has great 1080p video quality, and picture quality of the 40 inch was very good. However, ******** have several serious drawbacks. Neither TV has Bluetooth, nor can you cast video to them. Both TVs have 3.5mm audio output jacks, but the one on the 32 inch does not work. Free ******* channels are very good, but the onscreen schedule is often blank and shows no information. There is no autotune capability to schedule viewing, nor can you pause live TV. Frequent ******* commercials often tout channels which are unavailable (such as ******* or show inaccurate programming and schedule information. I often stream programs from my computer with ad blocking, instead of tolerating the constant & repetitive Roku ads.

Hisense is a horrible electronics manufacturer who's customer service is nonexistent. I purchased a 4K TV from them and it died in less then 3.5 years even got two year warranty on the product and the product stopped working right after the warranty ended. Tried contacting them multiple times no response what so ever. DO NOT purchase from them they do not back their products in any way.

Hisense does not back their products. I couldnt get a service tec in to repair my refrigerator. The tec was being sent from ********** to ********. I had a potential $$$ because of this.

Dont buy Hisense products!! Purchased all kitchen appliances and the range oven decided on thanksgiving to turn on the child locks by itself, with my entire dinner getting stuck inside. Here we are over 30 days out, two appts with 3rd party technicians coming out to fix the appliance and still no luck. They are trying to send out another technician to replace the same parts- poor customer service and Im so highly disappointed!!

Warning to all ****** members...take your Hisense products back within 90 days!!! I purchased Hisense Garage Ready refrigerator model CFU14N6AWE from ****** 12/29/23. Immediately I noticed it does not cool below 40 degrees which is UNSAFE for food storage. Contacted Hisense 01/05/24, case #H3034932. Took 27 days for 3rd party repair. He inspected unit installation, determined door sealing proper, unit is level, power within spec. He said Hisense Tech support told him the temperature was within range and the compressor would make it colder in summer months. He showed me how to measure the temperature using a glass of water left in the unit and all summer long it never got below 38 degrees. Family health issues soon took all my attention and didn't pursue further. Now, 11 months later 12-9-24 the unit completely stopped cooling, refrigerator at 62 degrees and rising. Did all the same troubleshooting with ****** Technical Support and they opened another Hisense case #H3536728 and scheduling 3rd party service who since contacted me to say 8 days until they come out. I'm so frustrated with the poor quality of this new Hisense refrigerator and the lengthy time to get service.

I have a 6 month old refrigerator that you cannot get a replacement water filter for. Im so tired of automated responses. I was going to buy the matching pieces for my kitchen. Im so glad I didnt. Im literally sick at my stomach over this.

Ours broke after just 2 years, component failure of the T-Con. Really disappointing to see the lack of care in backing their product or customers. Not even a discount offered. Pathetic, spend the extra money and dont get scammed by Hisense.

1/5 Stars - Disappointing Experience*"I'm extremely disappointed with my Hisense 4K ****** which stopped working after just 14 months! Considering minimal usage, its short lifespan is unacceptable. Poor reliability and durability are major concerns. Would not recommend."

I purchased a Hisense window air conditioner with a 2 year warranty. It worked well for a year but suddenly went dead. **************** was initally very helpful and offered to send a tech to ***air or ***lace the unit. They assured me this would only take a few business days. I have now called 8 times over the course of a week and each time I speak to a ***resentative they seem to have no knowledge of my case and then give me completely contradictory information. Asking to speak to the previous *** does no good and they have even told me no one by that name works there. On one call I provided a picture of my receipt and the *** assured me this was adequate for my warranty. I received a text message saying a technician would call me in 5 business days. When I called back for clarification the *** put me on a long hold and came back to inform me that my receipt was invalid and no technician could be sent until I went to the store a had them print out a new receipt. She refused to let me speak to a manager and told me that no one else was available to take my call. She promised that my case was now 'escalated' and assured me a manager would call me by the end of the day. But she would not tell me the name of the manager or what time they would call. On my next call the *** was very sympathetic and assured me that the last *** was mistaken and everything was fine. She told me that the case had been escalated again and assigned to a local ***air company. She gave me an 800 number to call and to schedule when a local techncian would come by. I called the number and it sent me to an inbound telemarketing center with a *** who made an agressive pitch selling me a medical alert bracelet. On my next call the *** told me that I must have have dialed the wrong number. She put me on hold to check and then apologized because that was a medical bracelet sales center. She promised me a tech will call tomorrow. But I am positive they never will. I just want to fix my AC.

TVs are made with cheap parts, had to replace a board within a year and needed a second 3 years later. They no longer manufacture the board and Hisense will do nothing to rectify the issue. The only thing worse than the ** is this companies customer service and policies.