Contractors Equipment Rentals
Mitchell Equipment Rentals LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
06/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to file a formal complaint against Mitchell Equipment Rentals LLC from which I rented a mini excavator for 2 days. I would like to bring to your attention the issues I encountered during this rental.The mini excavator was dropped off at my location on Friday. However, when I attempted to use the machine on Saturday, I immediately noticed that it lacked the necessary force and power to perform basic tasks.Rendering it completely ineffective in helping me load the tree debris into the rented dumpster. I had previously used the same machine from a different company and had no issues this lead me to believe something could be wrong with this machine.Realizing the issue, I contacted the owner. I explained the problem and requested either a partial refund or for them to replace the machine.He explained he would inspect the machine on Monday and work with us for a partial refund because the machine would only be used for one day. However, on Monday, the owner's proposed resolution was a $50 refund. This contradicted everything he had previously stated. This sudden change of stance is not only unfair but also highly unprofessional, especially considering the evidence we provided and the promises made by the owner.All I am requesting is a refund for the day the machine was not used. This seems only fair and just considering the money and time wasted due to the shortcomings of the equipment provided by Mitchell Equipment Rentals LLC.I have made attempts to reach a resolution with the owner, but his inconsistent responses and changing offers have left me no choice but to escalate this matter. I have records of all communication, including messages exchanged with the owner, which serve as evidence of his initial agreement to address the issue more favorably.Mitchell Equipment Rentals LLC's unprofessional conduct, failure to deliver a functioning machine, and lack of commitment to their own promises are significant concerns that deserve attention.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.