Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request your assistance regarding an ongoing issue with the registration of a vehicle I purchased on February 15, 2025. Nearly two months have passed, and the necessary documentation has still not been submitted to the Florida DMV, preventing me from obtaining my permanent license ******** someone who travels frequently for work, I made a trip to ******* in anticipation of completing the registration process, only to find that the required information had not been sent. I have contacted multiple representatives from the dealership, but I have yet to receive a response or a clear ************* the meantime, I have been forced to rely on temporary tags, which require me to travel back to ******* each time they expire. This is not only costly and time-consuming, but it also jeopardizes both my professional obligations and my business operations.Additionally, I have been informed that my paperwork was lost, and my emails have gone unanswered, further compounding the issue.I would greatly appreciate any support or guidance you can provide to help expedite the resolution of this matter.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new car with this company on 1/8/2025. Countless calls that often went unanswered. 2 temporary tags were issued and have expired. As of 3/21/2025 I still do not have my tag. And Im paying for a car that I can not legally drive.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2016 Dodge Durango Limited has been sitting at their service center for over 4 months, and I'm still without a functioning vehicle.I initially brought my vehicle in for a code P0302 issue. The service center assured me that replacing the engine head would resolve the problem. However, after three months and countless delays, I've been informed that the code P0302 is still present.This is unacceptable. Not only have I been without my vehicle for an extended period, but I've also been misled about the repairs. The lack of communication and transparency from the service center has been staggering.*Details:*- Vehicle: 2016 Dodge Durango Limited - Issue: Code P0302 - Repair: Engine head replacement - Timeframe: Over 3 months - Result: Code P0302 still. I took the car to the dealership in November and it is now March and the devastating financial hardship that this has caused there is still no resolution. I have filed a complaint with Chrysler and still no resolution. The issue with the vehicle is now being associated with other cars of the same brand but a recall has not been issued. I have asked for an assistance with a loaner or a rental and neither Chrysler or the dealership is willing to give it to me. Please assistance frustrated consumer.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased a used car (2023 Dodge Challenger) from Union City/******************/Dodge on Oct 11th, for ~ $52K. I am trying to refinance the loan, and I am unable to do so as I am still not listed as the registered owner. I am on my second set of temp tags, and I cannot get the vehicle inspected in ** where I live. I called the dealer and got no where, I called Dodge and got no where, and the dealer can provide me no anticipated date of resolution.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 20, 2024 I purchased a 2023 **** Expedition from Union City Chrysler, Dodge, Jeep, RAM and ****. The car is in good condition with no issues. The issue is the title and tag. Once the first 30 day tag was about to expire with no title in hand I began contacting the dealership for the title and a new temporary tag. ***** ********* is who we have been in contact with for this issue. She stated she was getting the title and would send it as soon as she could obtain it, she did send a new temporary tag for the car. The 2nd temporary tag was about to expire so once again we reached out, multiple times. ***** kept saying she would send the new temporary tag and overnight the title and should arrive on Friday 11/15/24. It did not arrive and we contacted our local license plate agency and *** to make sure they did not have it either. She sent a picture of the 3rd temporary tag and said she was sending that as well and a email copy of the temp tag, we still have not received it. ***** did not send a tracking number for this either. I have reached out multiple times via email and phone calls for the tag, title and tracking number. Since 11/14/24 she has not returned any phone calls or emails. The title is still unaccounted for and the tags have expired (11/18/2024). We have called and emailed multiple times a day asking for updates and the tracking number, she will not respond. No one including ***** *., at this dealership will return any phone calls or have any answers on this important issues. I have left messages to multiple people and left my number to multiple people to call me back about the issue. So now I have a car out of service due to dead tags and no answers.

  Business Response

  Date: 12/11/2024

  Customer has received all tag work. 

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership is refusing to provide us with a tag and/or temporary tag. My wife and I, whose names are both on our finance application as well as all related paperwork, were supposed to receive our permanent tag before 11/6/24. Our tag expires on 11/8/24 and we are still without a tag. We have been given nothing but incorrect information. We were told to visit our local tag office to retrieve our tag. Upon doing so, we were turned away and told that the dealership had not even sent over the necessary paperwork for our tag. We were also told that our account shows my sister's address whom has nothing to do with any of this and should not be showing on any of our paperwork. I spoke with sales manager *** ******** who advised he would not provide us with another temporary tag, so as of today we still do not have the tag that we are required to have in order to legally drive and operate our vehicle. I have sent several emails and made several calls and nothing is being done.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car to this dealership on March 28, 2024, after it had been stolen, to get window trim replaced, drivers seat replaced, change tray replaced, cup holder cover replaced, scuffed up gearshift replaced, lock on glove box replaced, get the black wheel well stuff replaced, and to replace trunk liner. Since that day, my car has been shifted to the 4th service provider without me being notified. No one is communicating with me about my car with any definite information, and all I get is empty promises, when they do decide to answer. I reached out to corporate, still nothing has been done. I called today, four to five time, first call **** was not at work, second call i was on hold for over 45 minutes, next three calls, no one would answer. I even asked for managers, still no one would respond. Statefarm is waiting for them to simply send over paperwork like an estimate, so they can say yes or no to repairs, my car was stolen October of last year, its October again. Other repairs were completed by another collision shop, but when i got my car back, I noticed other things that didn't get repaired, which is how I ended up at this dealership.

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2015 *********** and signed papers on 4/20/2024. A week after, the brakes went out on the vehicle while I and 4 friends were traveling on I-85. This was the direct fault of the dealership as they changed the brakes and neglected to torque the caliper bolt properly. Thankfully, we were able to ride up an uphill exit and avoid serious damage and injury. However, the vehicle is my wife's primary car and this easily could have happened while she was driving our son and all four of our pastor's girls literally the day before. This could have ended very differently. As mentioned, I was informed the day we purchased the Tahoe that the brakes were changed and upon inspection it was found that the lower bolt holding the front passenger caliper in was not tightened properly and became loose, resulting in the brake system losing all pressure and failing. I'm happy to provide pictures if you need to see them. ********************* (the ** at the time) and the service team serviced the brakes at no cost to us and returned it to **. A month later we were called by ****** the manager and was told that our papers weren't finished and didn't go through all the way. This was a shock to us and we had to come back in to sign our papers yet again, waiting for several hours before they were ready to sign which made me late for work as well. I'm happy to provide more details about this if you require.After re-signing, we waited for an absurd amount of time for our tag to come in the mail and had to get another extension for the temporary tag. This isn't a huge detail, but has certainly added to the frustration we've had with this entire process and with the dealership.Fast forward to more recently: We were getting our paperwork together and tried logging in to view our warranty that we purchased from the dealership. Upon logging in, we found that the premium warranty we purchased for over $3,000 was cancelled. *********************** claims that it is active but we have no record of that.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amount paid - $393.99 + towing charges + 21 days of rental vehicle + **** charges Issue in detail:I got my Pacifica Hybrid towed to the service center. This was supposed to be a battery replacement because AAA didn't have the Pacifica Hybrid compatible battery, I had to get the vehicle towed. This was around noon Saturday. I asked them to change the battery. They said, they need to do full diagnosis which takes 2 to 3 days and until then they can't change the battery. I had to leave my vehicle, go to my place in ******* on a ****. The following week, I followed up continuously. They finally changed the battery on Tuesday or Wednesday and they said, that didn't work and the vehicle still wouldn't start. They asked me for 3 hrs diagnosis approval which I granted. The next day morning, I called again for status. This time they asked for 2 hrs diagnosis approval, I granted them. Ever since for the next 2.5 weeks, I had been following up on a daily basis. Standard answer is that they are still diagnosing and will get back to me when they have a resolution. They never did and three weeks later, I go there, the vehicle was not even taken to the shop floor. It was exactly the same place in the parking lot where I got the vehicle towed. They charged me for the battery that they claim have been changed but never worked. Enough of this cheating, I had to pay for towing again from Union City to ******* Chrysler dealer.I complained to the ************** manager and then to the store manager. Store manager said, he is new and will call me back after discussing with them. He never did. Basically, I paid for two towing services, for a battery that never worked or was never replaced and the vehicle was never repaired. Please check the attachment for continuation of this complaint and other documents.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Dodge Charger on 8/4/23. On that day of purchasing I also purchased gap in which I signed for as well. I have contracts with proof on hand. I recently refinanced my car to remove the CO-BORROWER. Once everything was finalized with the new bank. I was then instructed reaching out to the gap company and cancel insurance because I would now have gap with a new company. When I contact the gap company that was listed on the contract I signed and currently is paying for monthly in financing fees, they have no record of the vehicle. To make matters worse I purchased two vehicles the same day with that dealership. I then provided the representative information to the second vehicle i purchased to see if I would get the same results. Nothing. Neither vehicle is listed in the system. I have paid and still is paying for gap coverage on two cars that currently does not have gap over had gap to say the least. The gap company instructed me to reach out the dealership seeing that they are solely responsible for registering the vehicles. I have been back and forth to the dealership. Both times I physically spoke with an ********* when I asked for the finance manager. Apparently the finance manager is a lady a both times she has either been busy or not there. I called and asked for her. The dealership would place me on hold. I would sit on hold until someone picks the phone up and hang it up. A gap reimbursement is normally issued once a vehicle is paid off. Once the new finance company instructed me to go ahead cancel. I was also given a estimated amount on what should be refunded for gap coverage from my previous gap company. As i previously mentioned when i contacted them they had no record of my car or cars. The gap company instructed me to call the dealership. ********* claims the individuals we worked with never pushed the paperwork through. ********* claims he fixed the issue. As of today the issue still exists and i still do not have gap.