Business Profilefor'58 Foundations & Waterproofing

Overall, I give them a C+.Things started off well. They sent out a knowledgeable guy (****) to inspect my repair. He told me the work was minor but would take 2 half-days. I sent a deposit (10% down) and was scheduled for ***** 29&30. Never got confirmation email.***** 22, an admin lady sent an email, there was a conflict and asked to reschedule for May 2. Since **** had said my work was 2 half days, her email confused me. Is she rescheduling 2 days to be ***** 30 and May 2? When I replied to her email asking for clarification, she said it was only a 1 half-day day job. I CCd **** on my reply and they agreed my job required 2 half days to complete. Also, the conflict on ***** 29 was resolved. I'm back to original schedule.***** 29 the service tech is supposed to arrive 9AM. He arrives at 11:30. Im not sure he has ever done this epoxy crack injection. He spent some time on the phone seeking guidance from others. It took him almost 6 hours to complete the work that was supposed to take 3 or 4 hours.***** 30th, hes only about 45 minutes late. Quickly verifies everything is good. As hes leaving, hands me a bill for full amount. I mentioned I already paid 10% as a deposit and he spent an hour with main office. Eventually, all is good and he departs before I had a chance to review the final work (my mistake)!He has left injection taps (about 10 or 12 of them) sticking out from my wall! I sent **** an email and he stated they should be removed. More suspicion my service tech had never done an epoxy injection. **** sets it up so the service tech to return the following week. That day comes, tech is late, I call, learn they will not be able to get to me. Reschedule for the following week. When he arrives, says this is only a 10 minute job. An hour later, hes done.Overall, nothing really went too bad during the repairs. However, when I look back at all of the numerous little issues, it does not give me any confidence in using them in the future.

Hi ***** - while we're glad we got the job done for you, we're sorry to hear that we didn't hit our **** of providing 5-star service and leaving you fully satisfied. Rest assured we will pass this feedback along to the team and we truly appreciate your valued feedback.