Business Profile
Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 483 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSandra M.
Date: 05/09/2025
5 starsI lke the fact that I didnt have to wait long to get a real person on the ********* was able & he solved the problem quickly.Review fromJane F.
Date: 05/08/2025
5 starsJane F.
Date: 05/08/2025
Great customer service helped fix the remote by walking the easy steps through over the phone
ServeCo North America
Date: 05/09/2025
****, thanks for the great review! We're so glad our customer service team was able to walk you through the remote fix easily over the phone. We're always here to help!Review fromGemma F.
Date: 05/06/2025
4 starsGemma F.
Date: 05/06/2025
******* walked me through taking and sending pictures of the chair that needs repaired. Very friendly and courteous.ServeCo North America
Date: 05/08/2025
****** thank you so much for your kind words! We're glad to hear that ******* was able to assist you with the repair process and provide friendly, courteous support. We truly appreciate your feedback and are always here if you need anything further!Review fromCarmen D.
Date: 05/02/2025
5 starsCarmen D.
Date: 05/02/2025
I spoke to ****** G she was extremely helpful and friendly. Gave me all the other numbers of who I needed to contact. A pleasure to talk toServeCo North America
Date: 05/05/2025
******, thank you for your kind words! We're so glad to hear that ******* was able to assist you and make the experience a pleasant one. Were proud to have team members like her who are not only helpful but also friendly and attentive. Well be sure to pass along your feedbackit means a lot. Dont hesitate to reach out if you need anything else!Review fromPablo M
Date: 05/02/2025
1 starPablo M
Date: 05/02/2025
Be very careful dealing with this company! They will charge you $100 if you cannot be there when they tell you theyre coming out. They dont even give you a 24 hour notice of when theyre coming out they tell you on the day that theyre coming out and if you cant be there, they will charge you $100 to reschedule. This company should be under investigation for a fraud. Im sure theyll make a ton of money this way. Not only do you have to jump through a lot of hoops but theres a lot of delay in between service, parts order, etc.ServeCo North America
Date: 05/06/2025
Thank you for your feedback. Were genuinely sorry to hear about your frustration and we appreciate the opportunity to clarify the situation.The $100 Not At Home fee you referenced is outlined in the Terms and Conditions of the Protection Plan. It states that if a customer is unavailable during a scheduled service visit, does not notify us in advance, and the technician shows up a $100 fee will be required before another service appointment can be arranged. This policy helps us cover the cost of sending a technician when the appointment cannot be fulfilled as planned.With that being said, we understand that sometimes circumstances are beyond your control. As a one-time courtesy, we will waive the $100 fee and proceed with dispatching a technician to complete the repair service. We want to make this right and ensure your repair is handled promptly.A service order has already been opened, and a technician will contact you within the next 48 hours to schedule a new appointment at a time that works for you. Please note that any future missed appointments without notice may still be subject to the standard Not At Home fee, as outlined in the Protection Plan.Were committed to delivering the best service possible and value your business. If you have any questions or would like to confirm your availability, feel free to contact ServeCo at ************.Review fromRuth
Date: 05/02/2025
5 starsRuth
Date: 05/02/2025
I had the immense pleasure of speaking with ******* G while placing my service request. She was infinitely helpful and had a great sense of humor when it came to finding the darn serial numbers and their (not really, I'm just blind) locations. Patient and professional, and an overall wonderful attitude. An attentive listener and makes sure she has all the information correct before proceeding to the next step in the process. Placing my service request was a breeze with her breaking down the steps for me, informing me what to expect in terms of an email or a text and what to expect following. ******* G has a wealth of knowledge on the adjustable frames and how to troubleshoot them, with just the most perfect way of walking you through it all. Should I ever need to place another service request it would be such a simple joy to work with her again.ServeCo North America
Date: 05/05/2025
****, thank you so much for taking the time to share such a thoughtful and detailed review! Were absolutely thrilled to hear about your positive experience with ******* *. Its wonderful to know that her patience, professionalism, and sense of humor made your service request easy and enjoyable. Were proud to have team members like ******* who are not only knowledgeable but truly dedicated to making the process smooth and personable. Well be sure to share your kind words with herit will absolutely make her day! If you ever need assistance again, well be here and more than happy to help.Review fromPhyllis D.
Date: 05/01/2025
5 starsPhyllis D.
Date: 05/01/2025
I received excellent customer service from ******* at *********************. ******* was professional, knowledgeable, patient, and friendly. She answered all of my questions the first time.ServeCo North America
Date: 05/02/2025
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that ******* provided you with excellent customer service. Her professionalism, knowledge, and friendly approach truly reflect the level of service we strive to deliver. We'll be sure to pass along your compliments to *******.Review fromSusan R
Date: 04/30/2025
5 starsSusan R
Date: 04/30/2025
Wonderful customer service , we experienced with *** , as he walked us through process of submitting information for a claim . Very kind & professionalServeCo North America
Date: 05/01/2025
*****, thank you so much for your kind words! We're thrilled to hear that *** provided you with such helpful and professional service during your claim process. Well be sure to pass along your feedback to ***** means a lot to our team. If you need anything else, we're always here to help!Review fromRobert H
Date: 04/30/2025
1 starRobert H
Date: 04/30/2025
I bought a ServeCo EasyCare Protection plan with the purchase of a LazyBoy recliner. Sales person said the policy covered stains. I have a small WATER stain on the armrest and ServeCo told me it is NOT covered under the policy. Is ServeCo a scam?The plan document says it covers:Any food or drinks normally consumed by humans (Water?)Human bodily fluids Vomit Gel Pen Highlighter Crayon Grass Grease Iodine Shoe Polish Apparently not water!ServeCo North America
Date: 05/06/2025
Thank you for taking the time to share your concerns. Were genuinely sorry to hear about your experience and completely understand your frustrationespecially when you purchased the Protection Plan with the expectation of full support for accidental ********** like to clarify the reason your recent service request was not approved. While water is generally considered a covered substance under the EasyCare Protection Plan, the outcome of any claim also depends on how the stain was treated prior to contacting ServeCo. As outlined in the Plan Terms and Conditions, when a stain occurs, we ask customers to blot the area with a dry cloth and contact ServeCo right awaybefore applying any cleaners or attempting to treat the stain further. Unfortunately, in this case, the method of cleaning used prior to reporting the stain affected our ability to approve the service under the coverage guidelines.That said, we never want a customer to feel that theyre left without options. As a gesture of goodwill and commitment to customer satisfaction, we would be happy to offer a courtesy cleaning attempt. While we cannot guarantee full removal due to the nature of water stains and prior treatment, our technician will do their absolute best to improve the area.Please reach out to our ServeCo at ************ so we can schedule the cleaning at a time thats convenient for you.We value your feedback and will use it to continue improving the service we provide. Your satisfaction is important to us, and we hope to regain your trust.Review fromShirley M.
Date: 04/29/2025
5 starsShirley M.
Date: 04/29/2025
The gentleman that helped me was wonderful. I am not very tech savvy and he was very patient and explained how to fix my problem with ease.ServeCo North America
Date: 04/30/2025
Thank you for your thoughtful feedback! We're so pleased to hear that our team member was able to assist you with patience and clarity. We understand that technology can be frustrating at times, and it's great to know he made the process easier for you. Your kind words mean a lot to us!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.