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Find a Location

Kaiser Permanente-Hawaii has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kaiser Permanente-Hawaii

      711 Kapiolani Blvd Ste 400 Honolulu, HI 96813-5249

      BBB Accredited Business
    • Kaiser Permanente-Hawaii

      1292 Waianuenue Ave Hilo, HI 96720

      BBB Accredited Business
    • Kaiser Permanente-Hawaii

      2828 Paa St Ste 2050 Honolulu, HI 96819-4474

      BBB Accredited Business
    • Kaiser Permanente-Hawaii

      1292 Waianuenue Ave Hilo, HI 96720-1228

      BBB Accredited Business
    • Kaiser Permanente-Hawaii

      401 Kamokila Blvd Kapolei, HI 96707-5607

      BBB Accredited Business

    Business ProfileforKaiser Permanente-Hawaii

    HMOs
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/2/2008

    Years in Business: 66

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Kaiser Foundation Health Plan Inc. dba Kaiser Permanente-Hawaii offers healthcare coverage plans via its clinics and hospitals.

    Products & Services

    Hospital and Healthcare Plan Services, Health Insurance

    Business Details

    This is a multi-location business.

    Find a Location

    Kaiser Permanente-Hawaii has 23 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kaiser Permanente-Hawaii

        711 Kapiolani Blvd Ste 400 Honolulu, HI 96813-5249

        BBB Accredited Business
      • Kaiser Permanente-Hawaii

        1292 Waianuenue Ave Hilo, HI 96720

        BBB Accredited Business
      • Kaiser Permanente-Hawaii

        2828 Paa St Ste 2050 Honolulu, HI 96819-4474

        BBB Accredited Business
      • Kaiser Permanente-Hawaii

        1292 Waianuenue Ave Hilo, HI 96720-1228

        BBB Accredited Business
      • Kaiser Permanente-Hawaii

        401 Kamokila Blvd Kapolei, HI 96707-5607

        BBB Accredited Business
      Location of This Business
      711 Kapiolani Blvd Ste 400, Honolulu, HI 96813-5249
      BBB File Opened:
      6/1/1987
      Years in Business:
      66
      Business Started:
      2/24/1958
      Business Incorporated:
      2/24/1958
      Accredited Since:
      5/2/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Kaiser Foundation Hospitals
      • The Hearing Service Center by Kaiser Permanente
      • Kaiser Foundation Health Plan, Inc.
      • The Aesthetics Center
      Business Management
      • Hawaii Claims & Appeals Department, Claims Manager
      • Ms. Michele Lee, Executive Assistant
      • Mr. Mark Steven Zemelman, Senior Vice President
      • Mr. Hong-Sze Andrew Yu, Assistant Treasurer
      • Ms. Cynthia A Telles PhD, Director
      • Dr. Richard P Shannon MD, Director
      • Mr. Ramon F Baez, Director
      • Ms. Leslie S Heisz, Director
      • Mr. David F Hoffmeister, Director
      • Ms. Margaret E Porfido JD, Director
      • Mr. Matthew T Ryan, Director
      • Ms. Judith Ann Johansen JD, Director
      • Mr. Jeffrey E Epstein, Director
      • Mr. David Barger, Director
      • Mr. Arnold Eugene Washington MD, Director
      • Ms. Regina M Benjamin MBA, Director
      • Mr. Qi Yang, Project Manager
      • Ms. Nina Y Miyata, Director of Community Relations
      Contact Information

      Principal

      • Mr. Mark Steven Zemelman, Senior Vice President
      • Mr. Hong-Sze Andrew Yu, Assistant Treasurer
      • Mr. Ramon F Baez, Director
      • Ms. Leslie S Heisz, Director
      • Mr. David F Hoffmeister, Director
      • Ms. Margaret E Porfido JD, Director
      • Mr. Matthew T Ryan, Director
      • Ms. Judith Ann Johansen JD, Director
      • Mr. Jeffrey E Epstein, Director
      • Mr. David Barger, Director
      • Mr. Arnold Eugene Washington MD, Director
      • Ms. Regina M Benjamin MBA, Director

      Customer Contact

      • Hawaii Claims & Appeals Department, Claims Manager
      Additional Contact Information

      Fax Numbers

      • (808) 432-7736
        Primary Fax
      • (808) 432-7817
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/11/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I have two medical bills with this healthcare facility from 2022 allegedly. I do not remember being in their emergency room nor did they provide me with proof. They did not have updated insurance or address information from these two visits. Thus they did not bill my insurance and they have been sending bills to the old incorrect address. As a college student I do not have an income above the federal poverty guidelines, so I applied for financial assistance which was denied. They claimed it was due to my income being too high, likely due to my college LOANS being deposited into my bank account and experian thought it was income. I'm unsure if Kaiser is aware loans have to be paid back... Maybe it had something to do with me being an authorized user on a credit card. However I am not claimed as a dependent nor receive monetary support from my parents. Kaiser also sent the information about the denial to the wrong address again. This is all the information I have gathered from the phone call I had with someone in the finance department since I have not actually received anything in the mail where I actually live. One I would like to have proof that it was actually me in their healthcare facility, since hundreds of other college students share the same **** street address I once had. Thousands also live on campus in the same small radius. I genuinely do not remember being there and would not go to a Kaiser hospital as there are 4 closer hospitals located in town. If they actually can prove I was there, then I would like expedited assistance in applying for the financial assistance program via email (mail is slow and I can't spend extra money on stamps) since according to the policy I do qualify. Especially since they have been sending the bills to the wrong address and the bills were getting returned to Kaiser, the timeline to bill insurance has likely passed.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Reginald R

      1 star

      12/07/2022

      I received a bill from Kaiser for services rendered at ************* ER. When the bill came it had info about seeking help with paying my medical bill??? I have HMSA as a Federal retiree and Im a 60% disabled Veteran with medical benefits. After calling their billing # on (3) occasions, I then contacted HMSA Customer Relations who contacted them on (3) occasions. Typically the is 30 minutes or more at their billing # and nothing is ever resolved. HMSA basically begged them to send the bill, still no bill? After all this they are still texting, emailing, and mailing me the bill. It would really be helpful if the billing personnel at ************* would give their attending Physicians the patients insurance info. That way the patient doesnt receive an application for ***************** when they already have it. What a mess Kaiser billing office is! Its horrible dealing an entity that does not follow through and serve their patients any better than thus??

      Kaiser Permanente-Hawaii Response

      12/08/2022

      Thank you for your inquiry. Kaiser Permanente will review the issues raised and respond directly to ************.

      Local BBB

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