Complaints

This profile includes complaints for Hawaiian Properties, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hawaiian Properties, Ltd.

  1165 Bethel St Fl 2 Honolulu, HI 96813-2205

  
• 

  Hawaiian Properties, Ltd.

  PO Box 38078 Honolulu, HI 96837-1078

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked the *** representatives for my community a simple question about the existing color I should to repaint my garage. Instead on answering the question they responded with an email quotation of the house rules and assinuation that I was going to do other than the stated repair. When I called the company that they work for and explained the situation to a lady named Kaneila, without even seeing the email exchanges, she decided to not take action. Even after I told them I desired no further contact they continued to email me twice. There apparently is no accountability of their employees since they are paid each month regardless of the substandard service they provide.

  

  Business Response

  Date: 04/01/2025

  Please see the attached email chain. The management team has responded to Mr. ******** inquiries promptly and professionally.  
  
  The Senior Property Manager shared the necessary details regarding the associations policies and guidelines related to exterior paint requests. Additionally,the Senior Property Manager reached out via email to request Mr. ******* phone number in order to better assist him with his questions. Unfortunately, ********* did not provide this information. Instead, he called the office and spoke with another Senior Property Manager, requesting to speak with someone at a higher level.
  
  On the morning of March 27, Mr. ****** spoke with our Senior Vice President. During this conversation, Mr. ****** expressed frustration, referring to the association as acting as his overlord and indicating a reluctance to follow the established process. When asked why he had not provided his phone number to the Senior Property Manager, Mr. ****** stated he was too busy and did not have time to speak with her.
  
  ********* has not yet submitted the clarifying information requested by the Senior Property Manager, which is necessary to proceed. The Senior Property Manager remains available to assist Mr. ****** should he choose to submit the required information to move forward in accordance with the established process. 

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23129961
  
  I am rejecting this response. They could have responded better the first time instead of citing a bunch of rules and regulations. That is poor customer service. I responded to an email sent by one of their Senior VPs, but have yet to receive a response. In the future they should be more friendly in their communications. There is no need to answer a question by citing rules and bylaws. 
  
  That was the point I was making with their VP on the phone. Apparently that is the customer service they feel is acceptable. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working at ********************* at ********* in April of this year. There is no parking available on-site at the medical center. ********************** provides a list of suggestions of places where staff can park and pick up a shuttle that will take them to the hospital. **************************************************** is one the options to park and pick up a shuttle. When I inquired about parking there they stated I needed to provide a $330 deposit in order to start parking there. In March, I provided the required deposit and was told I would get the deposit back if I were ever to terminate my contract to park there. My work hours changed at ****** in August and had to change where I was parking. I provided to 801 *********************** a letter stating that I would be no longer parking there a month in advance, in July, to notify them of the change. At the end of my August I provided them the parking card and hang tag, and received confirmation that they received it. I was told it would **** * weeks to get my deposit back by the management office at the apartment building, ******* ***** *************, which technically was mid October. I never received my check. I have been periodically calling Darlani since November asking about my deposit and she repeatedly tells me that she has to check to see what is going on. Other answers I have gotten from her is that no one is responding to her emails about my deposit. I basically have hit a dead end. I called the ************ affiliated with 801 South asking who was the property management company to see if I could speak with someone above Darlani about my issue, which is where Hawaiian Properties comes in. I have called Hawaiian Properties *************) and have left messages about my issue with the manager (***** *****) and he has not called me back. No one is getting back to me and 801 South owes me $330.

  

  Business Response

  Date: 12/31/2024

  The Vice President of ******************** spoke with ********* on 12/30/24, and she confirmed that she received her $190 deposit. We sincerely apologize for the delay in processing the check and have expressed our regret to ********* for the inconvenience this has caused her.

  Customer Answer

  Date: 12/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a unit in the Ilikai Marina. The property management company is Hawaiian Properties. I have been charged $ ****** in late fees even though I pay monthly HOA fees the first of the month. We are not supposed to get charge for late fees if payment is not received by 15th of the month. It should not take two weeks to receive and process payments! I pick up mail at our officeI used to go in the middle of the month but their statement wasnt there yet. So, rather than keep going to our office twice a month I decided to go at the end of the month and mail the check then knowing I would not be charged a late fee until the 15th. I requested a waiver but was told the property manager would not agree to it. I just sent an email to an assistant requesting the name and number of the property manager. I went to their website and found horrible reviews and others have complained about being charged late fees for the companys own delay in processing! Reviewers also said property managers dont return calls or emails. We have owned our unit for almost 25 years and have always paid HOAs and other charges promptly. What can I do? This company should not be able to get away with this!

  

  Business Response

  Date: 10/18/2024

  The ** of ******************** and the owner have discussed the complaint, and the issue has been resolved. We sincerely appreciate the owner's assistance and cooperation in resolving this matter.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting this apartment from the Hawaiian Properties ***.The water leak was occurred from the above my unit on 8/9/2024 (Friday) and damaged my 2nd bathroom ceiling. I could not use the 2nd bath since the incident occurred.The Primer Restoration came on 8/12 (Monday morning to set up the dryer and blower and took then out next day. The Primer Restoration came on 8/16 (Friday) to check the wall and ready to fix the ceiling. I called Hawaiian Properties *** to found the delay of repair due to the Insurance problem. As of today, my 2nd bathroom is not fixed. My freind from ***** was going to stay here from 8/22 to 8/26. I had to ask him to find a hotel. I don't understand why they don't fix it, it has been 20 days since it happened. I am not satified their way of customer service.

  

  Business Response

  Date: 08/30/2024

  The leak in question and subsequent water intrusion into tenants unit were immediately addressed and once the leak mitigation was completed on 8/16, the 2nd bath was able to be used. The owners insurance company was notified immediately, and the claims process was initiated.

  We instructed the tenant to contact their renters insurance company to see what type of remedy they could offer the tenant. We are currently waiting for the owners insurance claims adjuster to finalize their report and approve any repairs deemed necessary. Once we receive those approvals we will begin the repair process.

  
  

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22211099
  
  I am rejecting this response because: The Leak was happened on the 9th, the dryer was removed on the 13th, the Inspection was done on the 16th.

  More than two weeks passed since the inspection was done by the Premier Water Restoration. It's almost one month after the incident.

  Two of my freinds were planning to stay here for Summer but stayed at the ******************** and left because of this happen.

  It is very frustrated because I am paying a $2950.00/Month for renting this this place. 

  I beleive the fixing shoud be done as soon as the inspection finish.

  Why do they need to wait for the ************ for nearly one month?
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My real estate agent, ****************************** tried to get my approval for some updating of my unit (#**** Discovery Bay) on 3/7/2024 and I approved her to update everything for under $1,000 or only repairing the tub for $185 (as she said).But after all, she did all without considering the budget.She just ignored everything but her excuse was that she misunderstood me. Now she will take over $1,000 from my rental income.I told her that I will not pay anything except $185 for fixing the tub which I approved. I told her to report this to her supervisor (***************************) to get this fixed as their responsibility and she wont.The following is what I sent her yesterday.3/14/2024 12:17 Dear *****,I copied and paste the Records of My answers to you for your good understandings.The First one:3/7(japan time)Will you please coordinate all (total) under the budget which is Under $1,000.00.The second one:3/8(japan time)If you can arrange under $1,000.00 for everything (including TV sets), I am able to afford to pay them all.But I think that we should fix the tub as you said as below:The cost to fix that area is $185 The third one:3/8(japan time)Yes, I agreed with you to update the followings (1)-(4)for under $1,000.00 totally.(1)removes all draperies in every room then cleans them and bring them back.(2)have carpets cleaned and get them to lay flat again.(3)fix the peeling and rust problem of the tub in the guest room.(4)a new TV stand and Smart TVs for the living room and 2 bed rooms.A minimum 50 in the living room.Each 43 in the 2 bedrooms.After all this, you sent me the following message on 3/9/2024.and at that time, nothing was not done yet, you were making a schedule.Thanks *****,Ill schedule all the cleanings/tub repair & see how much of the budget I have left over to get a tv stand & hopefully TVs too!*****, you didnt misunderstand anything. Hope I can concentrate to my important family care now.Best Regards,*****

  

  Business Response

  Date: 03/26/2024

  Our Vice President at Marina Hawaii Vacations and the owner have been in contact with each other. There was a reservation for the owner's unit amounting to more than $16,000, contingent upon the completion of cleanings before move-in, due to allergies. Regrettably, this requirement was not effectively communicated to ************** initially, and we apologize for any confusion caused. We are grateful for ************** understanding and cooperation in agreeing to cover the cost of the cleanings. No additional work was carried out aside from the cleanings. As our billing process operates on a monthly cycle with billing processed at months end, the cleaning charge has not been applied yet, and therefore a refund is not applicable.

  Customer Answer

  Date: 03/27/2024

  Dear *******,
  
  Thank you so much for your kind support for me.
  
  I received an email from *********** but I have not had any agreement or understanding with what she said at all.
  
  Because the first of all, my agent ***** had never said that if I dont agree with her to clean all draperies and the carpet, the guest wouldnt move in due to their allergies to the house dust.
  
  She only asked me that if I would approve or not.
  
  And at that time she gave me an estimate as follows:
  
  (1)Cleaning of All Draperies:$200-$300
  (2)Carpet cleaning:$250
  (3)Fixing of the peeling part of the drain hole of the tub:$185
  (4)43TV:$350 x 2sets=$$700
        50TV:$445
        1hour labor fee:$104.71+disposal of the old TVs.
  
  Obviously, anybody can see that if I approved everything except TVs, it is less than $800.00
  therefore there is no way why I needed to say
  If you can do carpet, draperies & tub (not including any TVs) for the budget:$********, I can approve with you to go forward. 
  
  Whatever *********** saying is not making any sense
  and she is trying to twist the point of view, not being honest.
  
  Her email almost sounds very much threaten me
  that if I dont pay the cleaning (drapery&carpet),
  it means I forgo a present reservation.
  Also she is angry about I asked a help from BBB.
  
  I have been in the very weak position who has always been forced to accept unreasonable stuff by them therefore in this time, I made sure with ***** many times about my approval for only if she can do all under $******** to prevent myself from getting involved to this confusion.
  
  If *********** has common sense and Marina Hawaii is good company, the first thing what they recognize and honestly should admit is that ***** took her own selfish way to go forward to get a customer without my agreement and she knew that it was not her misunderstanding neither my misunderstanding.
  
  The first day (3/7)when ***** tried to get my approval was the same day when the carpet cleaning was done.  It means that she already ordered it to the vendor without my approval anyway.
  I kept asking ***** to give me the invoice many times but she didnt and finally received them from ***********.
  
  Anyway ***** has kept telling me that there is still budget so she can get TVs for my unit, but I couldnt trust what she said and I filed a complaint through BBB to find out what was true then *********** showed up and now she just threaten me like the above.
  
  
  To go forward, I hope *********** recognize that I didnt need to make a ******** budget if it is for everything except TVs, because it is obviously less than $800.00.
  
  So I dont want her to tell me that the incoming reservation was contingent on the cleanings taking place.  Maybe ***** already recognized before the
  guest moved in but I have never been informed that way.
  
  I have been shocked about whole this matter and having a lot of stress and less sleeping so I would like to end this peacefully soon but first *********** and
  ***** should be honest with me to go forward by having a good business relationship for the future.
  
  Dont want them to twist the subject and honestly apologize about the wrong thing which ***** did and
  promise that never do this kind dishonest thing again.
  
  If they can promise the above then, I will agree with paying the $261.78 for the steam clean carpet but definitely need them to pay $335.50 for the cleaning draperies.
  (I pay $185 for the tub repair as I already agreed before the guest moved in but need them to give me an receipt or an invoice which I already asked many times)
  
  But if they want to keep telling a same fake story, then I would rather accept what ***** say to me as:
  She can get all (1-4) under the budget $********.
  and She has never said that she cant do it.
  
  I appreciate to your support, thank you.
  
  Sincerely,
  KHS

  

  Business Response

  Date: 03/28/2024

  We regret that ************** perceives ****** actions as dishonest, as she was acting in the best interest of the client.  There appears to be a misunderstanding, and rather than engaging in further back-and-forth, we would like to accept Ms. ****** proposal.  Accordingly, she will cover the $261.78 for carpet cleaning, and we will assume the $335.50 cost for drapery cleaning.  The tub repair company has quoted $183.25, inclusive of tax.  We will promptly email the quote to **************.  The tub repair cannot commence until after the tenant vacates on May 24.  Once the repair has been completed, the vendor will send us an invoice, which we will forward to **************.  We sincerely apologize for any miscommunication and hope to proceed amicably moving forward.   

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment with this property from 2/28/17 - 7/31/23. On 4/21/23, I had my yearly inspection with the property manager ***********************. She saw some minor stains on the carpet and said she would send someone to do a spot clean. She never did. She did not say anything else about the condition of the unit. I vacated the property on 7/31/2023. The day before my move out and final inspection, I had the apartment and carpets professionally cleaned (not required in the lease) and provided ***** with the receipts. At the inspection with my husband, she said she was not happy with the carpets (although there were no stains). She also asked about the shower head that we had in there and asked if we had bought that. We told her we did as we had been in the unit for 6 years and the previous one was leaking so we had to replace it (with our own money)Those were the only two things that she mentioned in the inspection. After my husband shared with me how the inspection went, I immediately emailed her and told her I think the carpet cleaner did an amazing job as he got out all the stains. I told her if she really wasnt happy with it, I would ask the cleaner to go back out and redo it. She told me that wasnt necessary as time was crucial. In the same email, she said she would not charge me for hooks throughout and that she had to have a shower rod and shower head installed. I emailed her back and advised her that the hooks were there before we moved in and I left it there as I didnt want to remove them and ruin the paint. I also advised her that there was no shower rod when we moved in and we had to purchase one so we took it when we left. I received my security deposit back and she charged me to have the carpets and cleaning redone ($225) and also for the shower head, rod and hooks ($192.68) She had all the work done on 8/3 and 8/7 so I could have had the cleaner to go back out. She should not be charging me for that or for the shower rod, shower head and hooks!!!I was also charged $241.88 for pest control that I just did myself. (All documents attached)

  

  Business Response

  Date: 08/16/2023

  Please see attached for our response.  Thank you.

  Customer Answer

  Date: 09/06/2023

  On 7/30/2023, I hired a professional cleaner to clean the unit AND the carpets. (See attached receipts).  This was not required, however, I did it so that I could get my deposit back.  
  When **************** came on 7/31/2023 at ****am to do the final inspection with my husband, the carpets were still wet.  There were no stains on that carpet when we inspected it after it was cleaned.  And lets just say there were some stains, please note that we resided in the unit from 2/18/17-7/31/2023 (6.5 years) and per the Hawaii Landlord Tenant code,  Section 44(a) A security deposit is money given by the tenant to the landlord for the following purposes: B. To put the unit in as clean a condition at the end of the tenancy as it was at the start, except for normal wear and tear.  After being there for 6.5 years, some wear and tear is expected. Whether its some stains on the carpet or scuff marks throughout.   I paid $300 to have the unit and carpet cleaned so her statement that the unit was not clean and in proper condition is inaccurate.  Please see attached reference letter from **************** dated 6/19/2023 stating They always pay their rent on time and take good care of the property. She herself is confirming that her statement not clean and in proper condition is inaccurate.   
  We had an annual inspection on 4/21/2023.  **************** did not bring any concerns to my attention that she mentioned in her comments.  Only the fact that there some minor stains on the carpet, which I had professionally cleaned.  If there was sticky residue on the carpet, it could have been due to the fact I had it professionally cleaned THE *** BEFORE and the carpets were still WET. You can confirm this with the Resident Manager; ***************** as she called him up to the unit for his opinion.  
  After my husband shared with me how the inspection went and the comments **************** made, I immediately emailed her (see attached email) and told her that I felt the cleaner did an amazing job on the carpets, however if she really was not satisfied, I could have him come back to redo it.  She told me it was not necessary as time was crucial.   Our inspection was at ****am.  Technically,  I paid rent for that unit until 1159pm(still 12 hours). He had time to go back and redo it.  We also had time to install a standard shower head and shower rod but she did not want to give us the opportunity to correct the issues.  Instead, she used one of her vendors so he could charge us $193.68 to do 2 simple things. 
  **************** declined my offer to have my cleaner come back because time was crucial. However, she did not have vendors come out until 8/3/2023 (the carpets were cleaned by her vendor on 8/7/23) And you cannot tell me that the company they hired got out the said stains if my cleaner could not.  She had the handyman (JC *********** Services) and pest control come on 8/3/23 and the carpet cleaning and home cleaning come on 8/7/23 because she wanted to have the unit fresh after their work.
  In closing, I paid $300 to have the unit and carpets professionally cleaned.  I want the $225 she charged me for that back.  
  

  
  

  From: *********************** <***********************************>
  To: *************************** <**********************************************************;
  Sent: Thursday, August 3, 2023 at 02:34:09 PM HST
  Subject: RE: Follow up inspection
  
  Hi *******,
  Thank you for your email.  Apologies for the delayed response been super busy.  We had to coordinate the ceiling repairs with building maintenance for the bedroom and living room.  Also coordinating painting, pest control, handyman work and cleaning of the pests.  Thanks for the offer to send your cleaner back but that's okay.  The timing is very crucial.  
  
  We'll expedite your security deposit refund check.  
  
  P.S.  You're not being charged for painting i.e., scrape marks, scuffs, hooks.  But we had to install a shower rod and regular shower head.
  
  Mahalo!
  *****
  
  
  
  -----Original Message-----
  From: *************************** <**********************************************************; 
  Sent: Thursday, August 3, 2023 1:27 PM
  To: *********************** <***********************************>
  Subject: Follow up inspection 
  
  Hi *****,
  
  My husband discussed with me on how the inspection went. Regarding the carpet, I think he did a fantastic job. He got a ton of stains out. If you really feel its not satisfactory, I will have him come back out. Let me know. 
  
  Regarding the little critters. We did not use professional pest control, however, we did use a highly rated bait called Advion. My apologies that they wanted to come out while you were there to introduce themselves. I can call a professional if you want me to. Let me know. 
  
  PS. I didnt use your preferred vendor for the cleaning because they didnt have anything available until 8/3. 
  
  If you could please let me know ASAP how much of my deposit I will get back so that I can plan I would appreciate it. 
  
  
  Mahalo,
  *******
  

  
  

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a homeowner in the Cottages at ********* project, which is managed by Hawaiian Properties, Ltd. On 1/24/23, I submitted a Construction/Landscaping application to their manager ***************************, for approval of basic improvements consisting of AC, sidewalks and landscaping. As of today, 3/7/23, almost 6 weeks after my submission, I still have not received an approval for my application. I have contacted *************************** eight times over the past month via voicemails and emails, to inquire about the status of my application, and she has never responded to any of my inquiries. Per the terms of the Rules of our Association, my application should now be automatically approved, because Hawaiian Properties has not provided me with a final written response to my application within 30 days. I have requested a written notice of the automatic approval of my application from ***************************, through three emails over the past week, and she has never responded to me. I am requesting an immediate issuance of a written approval of my construction/landscaping application.

  

  Business Response

  Date: 03/16/2023

  We received the owners application on 1/24/2023. Our Administrative Assistant immediately sent it to the design Committee for review.  On 1/26/2023, the application was e-mailed to the owner ********************* with the design committees comments and it noted the application was to be Revise and Resubmit.  We acted according to the governing documents, however, we have used this complaint to revise our procedures.  *** design committee has set up an email address ************************************** for communications regarding applications.  *** developer has assigned one of his team members to review and respond to the applications.  In addition, a shared spreadsheet has been developed so that our office, the design committee and I are on the same page and can answer and respond to owner requests in a timely fashion.
  
  Donna LaFrance  CMCA, AMS 
  Asst. **** President/Sr. ******** Manager
  Phone:   ************  
  Fax:        ************
  E-mail:   *****************************************
  Front Desk: 539-9777

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received ************* maintenance fee statement dated July 22, 2022. Included in the statement is a charge of $5183.15 for repairs and maintenance. No descriptive invoice or account is enclosed. Since no repairs were done recently, phoned contact at **************, transferred to accounting and transferred to property manager to no avail.

  

  Business Response

  Date: 08/08/2022

  The VP of ******************** spoke to ********** on 8/8/22 and informed him that the charge will be reversed.  We sincerely apologize for the error.

  Customer Answer

  Date: 08/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************