2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Charles W
1 star04/04/2024
This Zippys location has discriminated against me for having a service animal for my PTSD. We always get rye rolls and dirty looks when walk in. Weve visited this location several times. Every time its the same. Everyone behind us gets served and seated while we get ignored and kept waiting To be seated. But today 4/3/24. We walked in and was met the same way. Is that a service animal I said yes she is for my PTSD. Everyone walked away. When they came back the made sure the people behind us were seated. We still waited then finally the manager came out and said I heard you needed to talk to me. I said no we are just waiting to be seated. But I said I would like to ask you why is my having a service animal a problem. Why is she in a stroller the manager asked. I explained she has allergies and many things irritated her skin. We had customers standing up for us. I explained you can ask if she was a service animal and what she does is what you can ask me. The manager has attitude and was very unprofessional. They make us wait to be seated for 10 plus minutes while in the back talking about us. Ill will never step foot into another Zippys locations. I wonder is it my service animal or because Im a howly. I didnt ask to have what happened to me and live with nightmares for the rest of my live to be treated like this for just wanting to go eat lunch. Do yourselves a favor stay away from this location!!Review from wayne s.
1 star09/14/2021
Put in a food order using the mobile option to ****************. Payment is done with credit card. Upon receiving my order a certain item that was ordered was not available according to the employee at the restaurant yet my **** was not adjusted and ended paying for my full order. ****************, knowing that they couldn't fulfill my original order did nothing to adjust my **** and just left it as is. I mentioned to the worker that it was no problem as long as I didn't get charged for the sold out item. There was no adjusted receipt on my order and only after looking at my credit card charges history later did I realize that they didn't omit the charges for the sold out item. Total lack of professionalism.
Zippy's Restaurants Response
09/14/2021
Dear ************************,We sincerely apologize for what happened at our ******** location. First, to run out of a product and then to not follow through on the resolution of the situation. Please be assured that the Store Manager has addressed this with her staff and management team. The amount of your entire order has been submitted for a full refund. This should be reflected in your account within 5 to 7 business days. Again, our sincere apologies and appreciation for the opportunity to address your concerns.Sincerely,*******************************
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