Shuttle Bus
Go Hawaii ShuttleReviews
1 Customer Reviews
Review from Mikaela B.
1 star02/05/2023
Absolutely awful service. We paid for everything in advance, and even got an email confirmation stating we were good to go. We arrive at the airport after a long international flight and the driver made ** pay an additional $25 for our surf bag even though their website says it is free ($0). He then proceeded to YELL at ** for loading own our bags into the van. And I mean full blown child like tantrum, asking why we were upset. We were not the ones yelling. He then called the manager so he could explain the charge to me, and the manager immediately hung up on me. This business seems to make a practice of misleading customers with their stated prices not matching actual prices, and demanding additional payment at the airport. This takes advantage of weary travels, particularly those who first language is not English. I have never had such bad customer service, or such a bad experience with a transportation service. I want to warn other travelers of this scam so they can choose a different option for their shuttle.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.