Convenience Store
Casey's General StoresHeadquarters
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Reviews
This profile includes reviews for Casey's General Stores's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 48 Customer Reviews
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Review fromJeremy V
Date: 04/20/2025
1 starJeremy V
Date: 04/20/2025
Casey's General Store ******************************** That's the location the poor review is for.I'm a Disabled Vet, and there's a man who works there who clearly has physical problems -when I pay cash, I leave him my change.I ordered a ***************** (they know me -know I'm a DV,) I asked them to cut it into 1/4's -as I was standing there. Brayce started to cut it in thin strips (as normal,) and I corrected him -he was then very careful in sizing up the pizza cutter. He intentionally cut it (after leaving off toppings) about 75%/25%.****** knew what I was picking up -he recognized me. -He was the other kid behind the counter.******* (the cashier) made excuses for him (saying he was "distracted.")They knew what they were doing. They childishly harassed a vet who defended them.Casey's General Stores
Date: 04/22/2025
Hello ******,
Thank you for reaching out to Caseys.
We apologize for this experience. We will share your concerns with Caseys leadership team and address them appropriately to ensure we are providing the best possible experience at our stores.
We truly appreciate your feedback and hope to serve you again soon.Review fromMatthew F
Date: 04/19/2025
1 starMatthew F
Date: 04/19/2025
Your store in ****************** is false advertising to their customers and not honoring the price they have displayed. I went to purchase a tobacco product that was $1.50 off when you buy two cans. And the price per can was advertised as $4.68. I can bring up at $5.93 per can and when I typed in my rewards number only received a dollar off not the $1.50 off per can as stated on the sign. I also asked about the price being $4.68 and they said there was nothing they could do about they said someone should have changed the sign on the display. That is unprofessional, false advertisement and poor customer service. It is not me or any other customers fault that the employees are too lazy to correct their own mistakes. I will never buy anything ever again from the stores location.Casey's General Stores
Date: 04/21/2025
Hello *******,
We would be happy to further assist you.
If you please supply us with your phone number on your account and we can further look into for you.
Thank you,
**** M
Casey's Guest RelationsReview fromLynn S
Date: 03/23/2025
1 starOn March 17th in the morning I filled my gas tank at a ************************. That evening I stopped at Caseys to fill up what I used that day. Total was no more than $15 at Caseys. It was $2.89 plus gas buddy ********* When I got my gas buddy ***** it was $58.44!! How in the world did I use a whole tank of gas ??They said I filled ***** gallons! MY CAR ONLY HOLDS 18 gallons! And I filled it the same day in the morning at ********. This is the 2nd time this has happened. They are ripping people off! Once you leave the total changes. I paid 3 times more than what I actually got. I called, the manager said she would call cooperate, call me back. I got no call. Wrote an email . I got an answer saying: After reviewing the purchase we see it was a pay at the pump. You will need to dispute this charge at the bank. If we can further assist you please let us know.. Whats the difference where I paid! Furthermore, they dont care and are passing the buck to a bank!! Its them and are intentionally ripping people off. The 1st time it happened I got a whopping $5 rewards, which I couldnt use for gas, I havent even used it yet. I thought ok things happen, I let it go. But now, Im not letting it go this time and Im ready to file small claims. Of course it will cost me, but something has to be DONE!! THEY DONT CARE AND WILL DO NOTHING, be CAREFUL IF YOU BUY GAS THERE. I never will again, but anything THERE!Review fromsherry C
Date: 03/22/2025
2 starssherry C
Date: 03/22/2025
Pretty disappointed, I frequent the Caseys in *********, ******** regularly. I use a RapidPay card. Its not a credit card. My $44.80 purchase went to $150 charge on my card. That is totally absurd It used to charge me $75 but for some reason were gonna do 150 now This is unacceptable and unfortunately, youve lost my business. I work too hard for my money for you to be stealing it from me and then Ihave to wait to get it back. Not good business youre ripping off your customerCasey's General Stores
Date: 03/24/2025
Hello
Thank you for reaching out to Casey's.
We apologize for any inconvenience this may cause. For pay at the pump fuel purchases, some card issuers require a temporary pre-authorization hold. Pre-authorizations will drop off your account, and you will only be charged for the amount you purchased once the transaction is fully processed. Online orders may create a pre-authorization when pre-paying online through our website or app and will drop off shortly after the transaction finalizes.
If you are seeing any pending amount days after the transaction was finalized, please provide the email address or fax # to your bank or card provider so we may follow up with them and ensure they correctly release the hold.
We appreciate your understanding and hope to serve you again soon.Review fromMercedes G
Date: 02/08/2025
5 starsMercedes G
Date: 02/08/2025
Shout out to **** for his prompt action tonight. We pulled up to caseys and there was profanity written on one of the windows. As soon as we brought it to his attention he went out in the cold to remedy it. His glass cleaner froze but his quick thinking got it cleaned up with a squeegee. Good job **** for doing a great job making his place of employment representable even in this cold weather.Casey's General Stores
Date: 02/10/2025
Hello, ,
Thank you for reaching out to Casey's.
We're so glad to hear that our team member **** was able to help you have a great experience. Casey's leadership team will reach out and recognize them for a job well done.
We look forward to seeing you again soon!Thank you
**** *.
Review fromAnn B
Date: 02/04/2025
1 starAnn B
Date: 02/04/2025
Caseys is the worst! I fell there around Jan 13th and all the employee gave me was a couple paper towels. I was bleeding from my right arm and head. I had hit the corner of the building as I was turning to go inside. There was no salt so it was very icy! I even went back a couple days later and told the manager. Nothing!!!Casey's General Stores
Date: 02/07/2025
Hello ***,
Thank you for contacting Casey's. We apologize for any inconvenience.
We see that your information has been shared with the risk department and they will be reaching out to you by email.
Please let us know if we can be of further assistance.
Review fromLogan H
Date: 01/13/2025
1 starI complained twice via email about products they advertise they have and they do NOT. I called the customer service line and voiced my complaint and was told the agent would find out and email me that same day. Here we are four days later and no response. I NEVER. Heard from any of my emails I sent either. They advertise a specific cake donut and no store in *********** ******** or nixa ******** has it. I even called the stores and they said they dont carry it. Why advertise an item if u dont carry it. EXTREMELY FRUSTRATING!!! They obviously dont care about any complaint and just say whatever they want to get a person off the phone. This is the last chance Im ever giving Caseys!! I used to brag about how good Caseys is but no more. I would NOT recommend anyone using this company. They only care about getting your money and nothing else!Review fromWilliam A
Date: 12/04/2024
1 starWilliam A
Date: 12/04/2024
They have a special on cigarettes if you buy two packs, you get $2.20 off. Comes to about $6.87 per pack. Good deal? Not so fast. While there is no limit on their signs, if you buy any multiple of 2, they only give one discount. You have to ring up a carton of 10 2x2 to get the full discount. S, a carton SHOULD be $68.70. Instead, it rings up at ~$78, then after entering my rewards number, it's ~$76. I've asked why every time and get a glassy eyed attitude in return. I would actually shop there more often if it wasn't for the unapologetic money grab. I'll stick with ********. At least they are honest.Casey's General Stores
Date: 12/09/2024
Hello *******,
We apologize for any confusion regarding the promotional pricing for this product. Our tobacco discounts are offered in two parts. First, the manufacturer portion, which is applied to any purchase without a cap, as long as you are purchasing the required multiples, in this case two. Second is the Casey's Rewards portion of the discount. This portion can only be used once per transaction, per the rewards offer. You can review this by logging into your Casey's account on our app or on the website and selecting "More 21+ Offers". You can redeem this discount up to 10 times per day in separate transactions, but only once per transaction.
Thank you,
**** M
Casey's Guest RelationsReview fromAARON K
Date: 12/03/2024
1 starThe ***** is located at ********************** in *****, ************ and ***********. Do not shop there. The manager would not return my item, is rude and I filed a harassment charge against her hopefully she loses her job And I wouldn't even feel sorry about it Do not shop here at the Casey's on ********************** and ***************** in ******************Review fromJerry S
Date: 11/06/2024
1 starBeware! Bad gas damaged my car, Caseys refused my documentations and request for reimbursement
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