Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

The C B E Group Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The C B E Group Inc

      1309 Technology Pkwy Cedar Falls, IA 50613-6976

      BBB Accredited Business
    • The C B E Group Inc

      PO Box 900 Waterloo, IA 50704-0900

      BBB Accredited Business

    Business ProfileforThe C B E Group Inc

    Collections Agencies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 42 Customer Reviews

    Customer Complaints

    411 complaints closed in last 3 years

    91 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/11/1992

    Years in Business: 91

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    The company offers collection of past due accounts.

    Business Details

    This is a multi-location business.

    Find a Location

    The C B E Group Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The C B E Group Inc

        1309 Technology Pkwy Cedar Falls, IA 50613-6976

        BBB Accredited Business
      • The C B E Group Inc

        PO Box 900 Waterloo, IA 50704-0900

        BBB Accredited Business
      Location of This Business
      1309 Technology Pkwy, Cedar Falls, IA 50613-6976
      BBB File Opened:
      10/1/1993
      Years in Business:
      91
      Business Started:
      1/1/1933
      Business Incorporated:
      10/1/1985
      Accredited Since:
      1/11/1992
      Type of Entity:
      Corporation
      Alternate Business Name
      • CBE Group
      Business Management
      • Thomas Penaluna, Chairperson/CEO
      • Tom Lockard, Litigation Manager
      • Aaron Olson
      • Erica Parks, President
      Contact Information

      Principal

      • Thomas Penaluna, Chairperson/CEO

      Customer Contact

      • Tom Lockard, Litigation Manager
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Understand consumer rights when it comes to debt collection

      Customer Complaints

      411 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/24/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I received a letter from CBE Group on 6/17/2024 advising me that they are attempting to collect a debt I allegedly owe to **** of approximately $800 I believe this notice and debt is fraudulent, as I have not purchased anything on **** in years and my **** account shows no transactions or outstanding balance. When I followed the relevant link to dispute the debt, the email address listed for my CBE Group "account" was not mine. Accordingly, I believe this notice is fraudulent and deceptive, is attempting to collect a debt that is not mine, and violates relevant consumer protection laws and regulations including the ****** 12 CFR *******. I am requesting that the CBE Group confirm this matter is closed and that they will not be seeking payment on this fraudulent debt. If I do not receive such confirmation within 10 business days, I will consider filing a complaint with the relevant state and federal authorities.
      Read More

      Customer Reviews

      42 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jim Z

      1 star

      07/01/2024

      I have a letter from 'CBE Group' that claims I have an outstanding balance from ***** I have not used **** since 2019 and my records show that there is no balance due. This most likely is a scam of some sort. The ** Number says ***********, ref number 0051. They would like me to send $111.04 to THE CBE GROUP, **** , ************************** ************************************.

      Local BBB

      BBB serving Greater Iowa, Quad Cities, and Siouxland Region

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.