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Business ProfileforSciPlay
At-a-glance
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Business Details
- Location of This Business
- 900 Technology Pkwy STE 300, Cedar Falls, IA 50613-6940
- BBB File Opened:
- 12/1/2005
- Years in Business:
- 25
- Business Started:
- 8/15/1998
- Business Incorporated:
- 7/24/1996
- Type of Entity:
- Corporation
- Alternate Business Name
- SciPlay Corporation
- Business Management
- Robert Gustafson, General Counsel
- Shelli Allstat, Senior Manager Online Support
- Cameron Lee, Director of Operations
- Contact Information
Principal
- Robert Gustafson, General Counsel
Customer Complaints
35 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Am H
07/17/2024
SciPlay Response
07/17/2024
Hello!
Our game is unable to make any charges without direct interaction from the player for each purchase. Our records do show that your account has made numerous purchases so far over the course of June and July.
Please keep in mind that Apple will normally hold purchases and charge them at a later date combined with other purchases. Due to this, the date of the charge is not necessarily the date of the purchases found on the receipt, and the total amount of the charge may be a combination of multiple purchases made at different times. This is likely what you are seeing.
The names of our apps have not changed. You may see "Phantom EFX" appear on bank statements, but the name of the actual app that you made the purchase on should appear on your actual receipt for the charges.
It appears that we're currently helping you in a support ticket, so if you have any further questions or concerns, we'd be happy to assist you further in there!
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