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Business Profile

Insurance Companies

Transamerica Life Insurance Company

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Transamerica Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Transamerica Life Insurance Company has 162 locations, listed below.

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    Customer Complaints Summary

    • 706 total complaints in the last 3 years.
    • 294 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Opened an account and withdrew money from my bank without my permission or expressed approval. They have stolen $450 from me so far and Im seeking remuneration. After trying to reconcile these expenses, they failed to show up on time for our meeting. I would also like my account closed and have no further contact with this predatory business.

      Business Response

      Date: 06/07/2022

      "We are in receipt of the correspondence that you received from ****** P TAGALICUD. Due to privacy laws and regulations we apologize that we cannot provide a comprehensive response to the BBB. Please be assured that we will respond directly to the complainant and address their concerns."

    • Initial Complaint

      Date:06/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transamerica is defrauding me by not making a death payment on a life insurance policy to which I am a beneficiary. In a phone call on 2/14/22 with a Transamerica representative, the company acknowledges receiving my claim form; however I have not received the payment. I have subsequently spoken with their representatives on the following dates 3/4/22 (******), 3/11/22 (********), 3/23/22 (********), 4/5/22 (*********). Each of these calls resulted in the representative informing me that the claim would be expedited, sent to the adjuster, and payment would be received in 14 - 20 days. To date I have not received the payment. The policy numbers are 400ZE10345; 400NH65932; 400VW27694.

      Business Response

      Date: 06/07/2022

      "We are in receipt of the correspondence that you received from ***********************. Due to privacy laws and regulations we apologize that we cannot provide a comprehensive response to the BBB. Please be assured that we will respond directly to the complainant and address their concerns."

    • Initial Complaint

      Date:05/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been being billed for ex-husbands life insurance policies for 22yrs after we have been divorced. Billed on a JCPenney charge card for two policies totalling $163.92. Have written, phoned, been promised removal repeatedly. Still there. Do not know where my ex is and don't wish to keep paying these. Have even opened a new JCP card and they are billing that. I do not wish to pay for these policies. Only one which is mine. Does not make sense to me. It is a financial burden.

      Business Response

      Date: 06/06/2022

      "We are in receipt of the correspondence that you received from ***************************. Due to privacy laws and regulations we apologize that we cannot provide a comprehensive response to the BBB. Please be assured that we will respond directly to the complainant and address their concerns."

    • Initial Complaint

      Date:05/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re: TransAmerica Life Insurance policy #********.My policy was canceled due to a misplaced money order, subsequently the money order was found after policy cancellation. It took over a month after returning reinstatement forms and several calls to have it reinstated pending payment. I immediately made the payment on 5/6/2022 through their automated system, I have provided the confirmation number (******) and a copy of my bank statement showing it posted and still to date 5/18/2022 they can only say that its being researched.The customer service agents play on the phone and lie to you, refuse to let you speak with a supervisor and are the most unprofessional team I have ever encountered in a business, please rethink who you choose as your insurance provider if I didnt have so many years and money invested I would leave.

      Business Response

      Date: 05/18/2022

      We are in receipt of the correspondence that you received from *********************. Due to privacy laws and regulations we apologize that we cannot provide a comprehensive response to the BBB. Please be assured that we will respond directly to the complainant and address their concerns

    • Initial Complaint

      Date:05/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Claims adjuster refuses to pay claim .Keeps saying that he needs a Death certificate. When the funeral Home sent one, and I sent one via ****** IT was uploaded by them, but yet they won't release any funds. And the customer service keeps saying they don't understand why the adjuster isn't processing the claim, so they'll have to escalate my claim. But nothing, its been 90days and still no status change.

      Business Response

      Date: 05/18/2022

      This message is in response your email received in our Department on May 17, 2022. We would like to thank you for sending this complaint to us on behalf of ***********************************. However, privacy laws limit the amount of information that we are able to provide you regarding this matter. Accordingly, we will respond directly by mail to ******************** regarding her concerns.

    • Initial Complaint

      Date:05/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ex-husband passed away unexpectedly 6/28/2021. I am the beneficiary of his life insurance policy. I have sent all the requested paperwork (divorce decree, marriage licenses, claimants statement, proof of address...) and have called them at least 23 times since last September and have been getting the run around....verify address again, being reviewed at attorneys...need another claimants statement...all excuses over and over again. They have said a couple of times that a letter has been sent which I never receive. Please help. This is ridiculous! Thank you!

      Business Response

      Date: 05/17/2022

      There is not any information regarding who the insured person was; therefore, we cannot respond to this complaint without identifying information for the insured, name, policy number.

      Customer Answer

      Date: 05/17/2022

       
      Complaint: 17208637

      I am rejecting this response because:  here is the information that is missing.  The insured is *****************************, DOB 5/16/1957, DOD 6/28/2021.  Policy number is 01B0237611.  I am the beneficiary of his life insurance policy with Transamerica.   

      Sincerely,

      ***********************

      Business Response

      Date: 05/18/2022

      "We are in receipt of the correspondence that you received from *****************************. Due to privacy laws and regulations we apologize that we cannot provide a comprehensive response to the BBB. Please be assured that we will respond directly to the complainant and address their concerns."

      Customer Answer

      Date: 05/18/2022

       
      Complaint: 17208637

      I am rejecting this response because:  I am the complainantant.   ***************************** is deceased.   I am the beneficiary of his life insurance policy with Transamerica.   I have called almost 30 times since he passed away on 6/28/2021 and keep getting the runaround.   Get this resolved, please! 

      Sincerely,

      ***********************

      Customer Answer

      Date: 05/19/2022

      Complaint: 17208637

      I am rejecting this response because:  I am the complainantant.   ***************************** is deceased.   I am the beneficiary of his life insurance policy with Transamerica.   I have called almost 30 times since he passed away on 6/28/2021 and keep getting the runaround.   Get this resolved, please! 

      Sincerely,

      ***********************

      Business Response

      Date: 06/14/2022

      A response to the complaint was mailed on May 19, 2022, then again on and June 2, 2022, to the 926 E Greenway Street address. We have determined that the complainant's position, after legal review, is invalid. If there is documentation to the contrary, specifically a divorce decree assigning rights, we will review it immediately. Otherwise, we consider this complaint closed and ask the BBB to do the same.

    • Initial Complaint

      Date:05/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an (INDEXED UNIVERSAL LIFE INSURANCE POLICY) from TransAmerica through its agent because I was promised and convinced I could make money from this investment as it will be traded in the stock market, I can borrow from it interest free and most importantly withdraw my entire money minus a few administrative fees at the point I feel like I am uninterested anymore. Over time the conversation seemed to change quite a lot and I decided to withdraw my money only to be ignored several times by this company and finally getting a letter saying I had surrendered my entire money, I have a life insurance from the Army as a service member and another private life insurance so it did not make sense to me to have this one without the said promises. I have advised TransAmerica they are possibly in violation of the I covered by the Servicemembers Civil Relief Act (SCRA) but was still ignored. I have sent out over 5 emails including 1 seeking to speak to a manager and was ignored as well until I received this letter about the surrender of my money. Additionally, after my last phone call to TransAmerica to stop making premium withdrawals from my account, they went back in and debited my account one last time after the call.

      Business Response

      Date: 05/16/2022

      This message is in response your email received in our Department on May 13, 2022. We would like to thank you for sending this complaint to us on behalf of our insured, *********************. However, privacy laws limit the amount of information that we are able to provide you regarding this matter. Accordingly, we will respond directly by mail to ********** regarding his concerns after our research of this matter is complete.

      Customer Answer

      Date: 05/16/2022

       
      Complaint: 17196990

      I am rejecting this response because: I have given full permission and authorization to the BBB to resolve this issue on my behalf. 

      Sincerely,

      *********************

      Business Response

      Date: 05/18/2022

      The Better Business Bureau (BBB) is a public forum. Accordingly,due to privacy laws, the amount of information that we are able to provide the BBB regarding this matter is limited. Therefore, we respond directly to the policyowner.

    Transamerica Life Insurance Company is NOT a BBB Accredited Business.

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