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Business Profile

Manufactured Home Park

Kirkwood Estates, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have this force mow policy in effect which basically gives them the ability to mow anybodys grass at their discretion with no notice or warning and then charge that person $150 for doing so. I was recently a victim to this scam in which my grass didnt need mowed, it was the middle of august and the grass was very dry because of no rain and wasnt growing in the entire community, there was a small patch in the front that was slightly more grown than the rest and they decided at their discretion without warning to mow it and then issue the $150 charge.Ive seen yards throughout the summer that the grass/weeds had grown out of control and they did nothing about it, yet this instance that should never have even qualified as a force mow event they are trying to say it was necessary.The before and after photos they sent me show that it wasnt necessary besides that small patch, they shouldnt be allowed to charge $150 for this service.They used to issue warnings and place notes on your door giving you a few days to mow it before they would mow and charge but now they can apparently do what they want without notice.

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay a very substantial lot rent for a man living on social security I have not been able to use my yard when I moved in here many many years ago I was under the impression that this was a clean well-kept safe environment for me and my then elderly mother to live in it was for many years new recent management has taken over and it's no longer safe it's no longer kept up I can I do not feel safe my home is being destroyed by the extensive animals that are living underneath it especially now that winter is here there is no help coming forthcoming from management I've called many animal shelters in the tri-state area they have been no help to me either there's nothing they say they can do but rent me I'm 67 years old traps so I can trap them every 6 months the amount of tax turns over what started with 6 2 years ago is now past 60 please give this case some consideration I would go to management myself but they are hidden I don't know who they are just the ladies in the office they do nothing and I don't know who they work for thank you for any help and consideration your sincerely *******************************

Kirkwood Estates, LLC is NOT a BBB Accredited Business.

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