New Car Dealers
Smart Honda Of DavenportThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a **** ********************** crv brand new. on January 15th I was driving it in southern ******** and the car broke down in the middle of no where, in single digit temps. I had it towed to IKE ********************** in ****** ********. They informed me that the engine is blown and the parts are on backorder and don't know when they will receive the parts. *** told me that they can't do anything for me that I need to contact smart ********************** for resolution. I have left 3 messages for management at smart with no returned calls.Business response
02/07/2024
We are in contact with ****************** to assist with his vehicle repair and we have reached Honda North America to see if they will provide him with trade assistance to get him in a different vehicle. A customer assistance claim has been opened with Honda.Initial Complaint
12/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I brought a car in March of 2023 and the transmission went out in December 2023. Had a warranty on it thank God. I was issued a rental car 5 days after they had my car. I have been calling to find out the status of my car because ***** in repairs said it would be finish Wednesday this is Friday no updates. I kept calling no answer I called sales they answered on the first ring I was disconnected call sales back an employee name **** says you in sales how did you get here. He says he going to walk back there and then he disconnected me. Im so frustrated with this business I already brought and still paying for a lemon and I cant get any updates thats crazy close the whole business down. Now I question the work thats being done to my car. This is the worst place ever. I will never do business with them and Im quite sure they have numerous complaints its all about sales to them..Business response
12/08/2023
We sincerely apologize for the breakdown in communication, we were having issues with our phone system that has been since resolved. We have spoken to ******* to let her know that her vehicle will be ready for pick-up on Monday, so the issue is now resolved. Thanks!Initial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a vehicle from Smart Honda of Davenport ****************************, Davenport, ** ***** for $46,493.45. After purchase, requested to inspect exhaust to see if street legal. There was no muffler on the vehicle at the time of sale. Inspection performed. Report states Exhaust is passing state emissions code, though no mention of requirement of having a muffler. Per IA Code Title VIII Transportation, Chapter 3 Motor Vehicles and Law of the Road Section ****** Mufflers, prevention of noise: *********** vehicle shall at all times be equipped with a muffler in good working order and in constant operation to prevent excessive or unusual noise and annoying smokeVehicle was sold without a muffler and did not follow State Law, and dealer did not correct or acknowledge issue.Owner installed muffler at own expense of $1,386.35.Business response
04/22/2023
We performed a pre-owned vehicle inspection on this vehicle on May 26, 2022. During the inspection the exhaust system was inspected for leaks, damage and loose parts. We also inspected the catalytic converter and heat *******. All of these items passed our inspection. A vehicle without a muffler would be extremely loud and could and would not be sold by us. The inspection form is attached. Three months later,On August 29th, the guest brought the vehicle in for a few items after taking the vehicle to *********. One of the items from Green was a handwritten note with an estimate to replace the aftermarket exhaust system. Note attached. Replacement means that they verified it had an exhaust system. We have done our best to accommodate our guest and as a goodwill gesture replaced numerous items at our expense after the sale including strut and taillamps. The exhaust we denied because it had an exhaust system and passed inspection. If you have any other questions please reach out. Thank youCustomer response
04/26/2023
Complaint: 19898266
I am rejecting this response because: The dealer claims the exhaust system was atter-market, which is not the case. The exhaust system at the time of purchase was the original equipment, but the muffler had been cut out and a straight pipe was welded in its place. This should have been identified during the vehicle inspection. We had complaints by several neighbors regarding the noise. The dealer's inspection process also missed several items that they did address. The inspection form can't be trusted as a true representation of the state of the vehicle.
Sincerely,
***************************Business response
04/27/2023
Again, selling a vehicle without a Muffler would be so load it would not be road legal to even drive. additionally, the muffler on the vehicle provides back pressure to the engine and with a strait pipe, the vehicle would barely run. The vehicle was a used car and it was traded to us with an Aftermarket Exhaust system which was operational and free from defects. The customer had an opportunity during the buying process to address this if the muffler was loud as she suggests, yet did not address it until months later. We have went above and beyond to address some of her issues as a goodwill gesture, but we are not willing to reimburse her for work done at a another location for something that was operational and present when she purchased the vehicle. Every customer has an opportunity to have vehicles inspected by a third party before purchase if there are concerns about the vehicle, but I can assure you that this vehicle was not and could not have been sold without a Muffler. Our Inspections are date and time stamped and we use *************** Technicians to inspect our vehicles... if the muffler would not have been present, it would have been noted on the inspection and replaced before being allowed on the lot for sale. I am sorry that this answer will not satisfy your concerns, but we have done nothing wrong and stand by our original statement.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.