Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my old place of residence in August 2024. I called Mid American and said I wanted my new account for my new address added and my old account removed since I was no longer living there. Because I did not say verbatim "I want to disconnect service." they are charging me for the 6 months I have not lived there with no usage. I explained that me saying I was moving and canceling account should be enough and they are still making me pay it even thought I have no lived there.

  

  Business Response

  Date: 04/23/2025

  Dear **** ********,

  Please find attached MidAmerican Energy's response to complaint ID ******** and the supporting documents.

  If I can be of further assistance, or if you have additional questions, please contact me at ****************************.

  Sincerely,

  ******** *********

  Senior Quality Coordinator

  MidAmerican Energy Company

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received Bill due notice via Email on March 18th, 2025 stating I owe $250.42 by March 21, 2025. I paid ****** March 3rd, 2025. It's been 16 days and Mid American Energy has not updated account or email communication with my payment of $******. Mid American Energy is sending false documentation to personal email and not crediting account(s) with payment(s). I'm wondering how many times and, who else are they doing this too. I'm also wondering about fees that could possibly being charged to users.

  

  Business Response

  Date: 03/27/2025

  Dear **** ********, 

  I am writing in response to the customers concern that they received email communications which contained an error in the amount of the bill due, as well as associated fees. I appreciate the opportunity to address their concerns. 

  MidAmerican Energy (MidAmerican) offers optional text and email notifications to customers for bill due reminders, bill past due reminders, budget billing reviews, payment confirmations and outage notifications. Text alerts must be opted into by the customer. This customer has been receiving these notifications since 2019.

  On February 25, 2025, the customer contacted ********************** and questioned the assessment of fees.  A supervisor explained that when a payment is not received by the due date, a late fee of 1.5% of the balance is charged to the customer bill. All customers receive one late payment waiver per calendar year.

  On March 18, 2025, MidAmerican sent a bill due reminder to the customers email address and via text message at their request. The customer contacted **********************, and the agent explained that the amount shown on the email reminder was the amount that was billed on February 27, 2025, and did not include a payment that had been received on March 2, 2025. The agent provided the current bill amount due.

  The bill due reminder email provides the amount billed and the due date. A note under the bill amount advises customers to "Please disregard this notice if you have already made your payment." MidAmerican regrets that the agent failed to disclose this to the customer and any confusion that has occurred.

  If I can be of further assistance, please let me know.

  Sincerely, 

  ******** *********

  Senior Quality Coordinator

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At around 3:00 AM on 2/4/25 we were awaken by our power flickering off & on multiple times & then a loud boom noise. Then all of sudden the house started to fill with smoke. After further expection, when the power kept flickering it fried the motor in our furnace and the control board. The first ****** that showed up from MidAmerican advised that they had bad neutrals going into the house and that this issue was at fault of their company. After multiple MidAmerican men showed up they checked the transformer box on our street and said that is where the issue stemmed from. Please note this was in **** in the middle of winter so we couldnt go without heat. We had a company come out and look over the furnace, diagnose and fix it. We only asked for MidAmerican to pay for the parts that were damaged. The total for the parts was $710.48. The **** company diagnosed that the parts were damaged due to the electricity flickering multiple times. We filed a claim with MidAmerican and they came back and denied it stating "MidAmerican strives to provide continual and consistent electric service to all customers; however, certain outages and irregularities do occur that are beyond its control. Since the loss you experienced was beyond the reasonable control and foresight of MidAmerican and not caused by its gross negligence, MidAmerican cannot provide compensation for your loss."

  

  Business Response

  Date: 03/19/2025

  Dear **** ********,

  Please find MidAmerican's response to issue number 23062991.

  Please let me know if you have any questions or concerns.

  Thank you, 

  ******* ******

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23062991
  
  I am rejecting this response because:

  If the company would of done their maintenance repairs and checks, they would of known the parts were damaged and would need to be fixed. Had they done this, my furnace would of not been damaged. This was in their control, even their employee said it was their fault. I have talked with multiple people at MidAmerican that say this issue comes up frequently and they always decline the claim. Almost like a brag that they are s******* their customers over. Hopefully in the future they take their customers into consideration and not just themselves. 

  
  Sincerely,
  
  ******* ***********

  

  Business Response

  Date: 03/27/2025

  Dear **** ********,

  Please find MidAmerican's response to issue number 23062991.

  Please let me know if you have any questions or concerns.

  Thank you, 
  ******* ******

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2023, while trimming a dead tree that Mid American Energy had failed to take care of, a branch fell on the power line and broke it. We called Mid American to come fix it. They did. While they were here, we asked the employees if we would be charged for the repair and they said no.We never heard another word about it until today.3/3/2025, more than 1.5 years later, Ive received a bill for $750 for the repair of the power line and it is due in 2 weeks! Why did this take 1.5 YEARS to send me? Why did one of the employees tell me I wouldnt be billed for this? This doesnt seem right at all.

  

  Business Response

  Date: 03/12/2025

  Dear **** ********, 

  I am writing in response to the customers concern that they had received a bill for damages that occurred in August of 2023 and that the bill was due in two weeks. I appreciate the opportunity to address their concern. 

  MidAmerican Energy (MidAmerican) completed an investigation into the incident that resulted in a downed powerline. The customer was trimming a tree, and a branch fell that resulted in a downed power line that landed on a public street. MidAmerican explained that the individuals who responded to the downed powerline stated that they did not comment to liability or charges. The cost billed to the customer was the cost to return *********************** facility to the same condition prior to damage. 

  MidAmerican has contacted the customer and explained that our forestry department confirmed that the customers electric circuit receives regularly scheduled vegetation management. To maintain safety around powerlines the customer was advised to contact ********************** in the future if they have concerns about vegetation. 

  MidAmerican also apologized for the delay in billing and confirmed that a payment plan was available if needed. A contact number was provided, and the customer indicated that they had no additional questions. 

  If I can be of further assistance, or if you have any questions, please contact me at ****************************. 

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ******** on **************** owned by ************************. I recently encountered a problem with my MidAmerican account that I hope you can help me with. I receive a monthly bill for my service and pay it to the best of my ability, though I admit I have fallen behind at times. I signed into my account recently and was astonished to find my bill showed a balance of $900.00. When I called MidAmerican customer service, I was told that the meter for my services had been off or malfunctioning for "a while" and that they were billing me for back service. Now, I will admit that I noticed my bill was a little low but, not excessively so and with this crazy weather we've had, and the long hours my husband and I have been working, I didn't think much of it.I assumed they were reading the meter and that it was correct.They could or would not tell me how long this had been going on and said I should have notified them. I do not feel I should be responsible for their meter having issues. If they cannot even tell me how long it was going on, how can they tell me how much it was off? They gave me a 30 day hold to figure this out, a week of which has passed. I have spent that time speaking with family and friends, seeking advice, which is how I came to contact your office. Please let me know if there is anything that you can do. Thank you.

  

  Business Response

  Date: 02/28/2025

  Dear **** ********,
  
  I am writing in response to the customers concern of back-billing for electric usage from May 2024 through November 2024.
  
  The customer has resided at the premises since October 17, 2013, and has been issued bills monthly. On November 7, 2024, ************* usage was recorded for the customer. An investigation was opened, and an order was placed to investigate the meter. On December 3, 2024, the meter was tested and found not registering usage and the electric meter was replaced.
  
  On December 10, 2024, a meter read was collected showing electric usage and the per day average was calculated. A thorough review of the customers account found that the customers account had billed with the basic service charge and zero electric usage on a regular basis since October 2021. 
  
  The monthly bill issued on December 26, 2024, and included the billing adjustment from June 2024 through November 2024, in accordance with MidAmerican Energy Electric Tariff No.2, Substitute Original Sheet No. 35. I have attached a copy of this tariff for reference. A letter explaining the bill calculations and a spreadsheet were included with the bill.
  
  MidAmerican Energy strives to provide accurate and timely bills to every customer. The electric meter at the customers premises had not accurately registered usage since October 2021. MidAmerican recalculated the billing for six months in accordance with the tariffs filed with and approved by the **************************
  
  We apologize for any inconvenience and recognize that these charges were unexpected. The customer is encouraged to contact ********************** at ************ with any questions or to discuss available payment options.
  
  If I can be of further assistance, or if you have additional questions, please contact me at ****************************.
  
  Sincerely,
  
  ******** *********
  Senior Quality Coordinator

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the Summer of 2024, I requested MidAmerican to come out to inspect my pole as it looked like it was about to break and fall. After several phone calls and emails, eventually I got a response and had a service guy come out and he stated that they owned the pole and it was out of spec., but needed to be replaced. Costs would be covered on their end as it was their pole.Later as a follow up to that conversation I received an estimate for $5,000 that I would need to pay to have the pole replaced. I was confused as I was not expecting a bill at all.August ************************* my yard fell. I contacted MidAmerican on the matter as I didnt have a choice but to replace it. At this time they now said it would cost $7,000. When I questioned the $2,000 difference they stated it was inflation. The timing is now December, and they knew about the pole being down for several months. However, when I was struggling to come up with the money and questioned the amount they threatened to shut my power off if I didnt have the money to them by the end of the week. I agreed to get them the money after multiple threats. They shut the power off that night, instead of waiting until the end of the week as stated - it was the coldest day of the year. They also informed me I would have to hire a private electrician (which I wasnt even informed of until later), this ended up costing another $8,500 out of pocket - very unexpected. $7,000 was not something I had to come out of pocket with, I asked and pleaded to have a payment plan, but there were no options. The project manager was also spreading rumors to the private electrician that I would not pay the bill, making it a headache for me to have him start the job and he required a pre-payment. This has not only caused financial stress, but emotional stress as well.There are no other power source options and they took advantage of that. They left me with 0 options and slandered my name.

  

  Business Response

  Date: 03/03/2025

  Dear **** ********:
  
  I am writing in response to the customers concern regarding pole relocation cost. I appreciate the opportunity to provide additional information regarding this matter.
  
  According to MidAmerican Energys (MidAmerican)records a letter and proposal to move a customer-owned pole was sent to the customer in November 2023. The proposal was valid for 90 days. MidAmerican did not receive a response from the customer indicating they were moving forward,and the proposal was discarded. On August 20, 2024, a second relocation letter and job proposal was quoted and sent in response to an online request by the customer to relocate the pole. The proposal was valid for 90 days. MidAmerican again did not receive confirmation from the customer of his intent to proceed.  
  
  On September 13, 2024, the customer notified ********************** that the pole had fallen, and they had received the job proposal and had some questions. MidAmerican followed up with the customer regarding their questions.
  
  On December 10, 2024, MidAmerican received a call from the customers electrician stating he was putting some costs together and it would be another three to four weeks before completion. The electrician was advised the service would be disconnected the next day for safety reasons and on December 11, 2024, MidAmerican confirmed no repairs had been made and disconnected the electric service.
  
  On December 13, 2024, MidAmerican confirmed that the customers electrician had completed the conversion to underground electric service. The service was reconnected.
  
  If you have any questions, please feel free to call me at ****************************.
  
  Sincerely,
  
  ******* ******
  Senior Quality Coordinator
  **************************************************************************
  Phone **********************

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about August 6th 2024 MidAmerican was performing a gas main replacement in the rear of my property. During construction the excavator operator ran over a 12x12ft concrete patio and broke it. I filed a claim with the MidAmerican energy for the damages of $3000 which was initially approved and signed release for payment was submitted on January 4th 2025. Later MidAmerican energy decided that what they asked for and approved earlier was not good enough and rescinded the payment asking to repair the damage themselves. I explained to ***** ************ the "Quality Coordinator" that I do not trust MidAmerican to repair the concrete slab as they damaged it to begin with, but that led nowhere. ***** refuses to respond to my inquiries and proceeds to do what she deems should be done and insists that they want to access the property, to do this and that after they've been provided all requested information and put me through hoops to get there. We're not several months into this claim and no adequate communication nor response is being provided by ***** ************ nor her department. I'm asking BBB to step in and assist me with the resolution of this claim as MidAmerican is bullying me and refusing to take accountability for the clear damage caused by their operator. ***** is attempting to set the rules of engagement to minimize their accountability and to attempting to sweep this under the rug.Regards;

  

  Business Response

  Date: 02/06/2025

  February 5, 2025
  
  Dear **** ********:
  
  I am writing in response to the customers concern regarding a claim payment. I appreciate the opportunity to provide additional information regarding this matter.
  
  On January 31, 2025, MidAmerican notified the customer in writing that the claim would be paid at the agreed upon amount and that the check for payment had been requested.
  
  If you have any questions, please feel free to call me at *****************************.
  
  Sincerely,
  
  ******* ******
  Senior Quality Coordinator
  **************************************************************************
  Phone *********************

  Customer Answer

  Date: 02/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although business reneged initial offer, they finally came around and paid the claim, so I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $388 for a second account that mid American energy allowed someone else to open in my name at a different address. I did everything they asked, calling police, making reports, including police reports and submitted everything etc. I was told I would have to pay the money at the second account anyway. I have lived and had service at my current address for 27 plus years. I have always paid my bill and don't understand how this decision was made without even asking me what happened.

  

  Business Response

  Date: 01/15/2025

  Attached is MidAmerican Energy Company Response for ****** ******

  Please let me know if you have any additional questions. 

  ******* Rogers 

  Senior Quality Coordinator

  

  Business Response

  Date: 01/29/2025

  Upon further review MidAmerican Energy has removed the fraud charges for the customer.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got notification that my bill was paid on 06/28. I was shocked because i did not process the payment online like i do every month. I contacted MidAmerican via webchat and they insisted i scheduled a payment on 06/05. I have NEVER in over 10 years scheduled a payment. But, of course, they argued that i did and would not refund the payment. I requested a supervisor call me and the webchat agent confirmed a call back after 3:30. Approximately 15 mins later around 9:15 the supervisor calls back. I just happened to be on break but furious they couldnt seem to follow the information as i had asked I spoke with the supervisor who also insisted that i scheduled the payment. She admitted that there are boxes that have to be checked to agree to schedule a a payment. I said, exactly that is how i know i didn't schedule that payment. After trying to get them to understand that i didnt schedule it and that them taking that payment without my consent put me in a financial hardship, they refused to refund the money. I have since removed any save payment methods from the account that were saved as a convenience for when i do log in to make a payment, but someone there needs explain how that happened and why i couldnt get a refund.

  

  Business Response

  Date: 07/09/2024

  Dear *************************,? 
  
  I am writing regarding the customers concern that a payment was processed without their knowledge and that they were denied a refund. I appreciate the opportunity to respond.? 
  
  MidAmerican Energys (MidAmerican) records indicate that the customers online account was accessed on June 5, 2024, and a payment of $67.82 was scheduled to be processed on June 26, 2024.?The customer received an email and text confirming a payment of $67.82 was scheduled for June 26, 2024, the same day.?The customer contacted ********************** on June 28, 2024, and was advised that the payment was scheduled through their My Account log in on June 5, 2024, and was processed on June 26, 2024. The customer requested the payment be refunded. The customer was advised, in error, that the balance was due: therefore, the payment of $67.82 could not be refunded.  
  
  On July 1, 2024, MidAmerican called and spoke with the customer and reviewed the information regarding the payment being scheduled. MidAmerican offered to process a refund, as the customer indicated they did not intend to make the payment for $67.82, but the customer declined. 
  
  If I can be of further assistance, or if you have any questions, please contact me at ****************************. 
  
  Sincerely,? 
  
  *****************? 
  Senior Quality Coordinator? 
  MidAmerican Energy Company? 

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have automatic payments set up for MidAmerican, but they keep turning them off without notice and for no apparent reason (none of my information has changed -- they still have all my banking information saved on their website when I go to restart auto payments). It's a sleazy way to trick their customers into paying extra fees when ********************** shuts off their service for nonpayment.

  

  Business Response

  Date: 05/10/2024

  Dear *************************,
  I am writing in response to Complaint ID ******** filed by our customer regarding cancellation of the recurring payments for a MidAmerican Energy (MidAmerican) account. I appreciate the opportunity to address their concerns.

  MidAmerican researched the customers account and found that the customer was using a debit or credit card for recurring payments and the card expired March 2024. The monthly payment was attempted but declined by the financial institution on April 20, 2024, and a declined payment notification was sent from the credit card processor to the email address for the customer.

  ********************** left a voicemail message for the customer that has not been returned as of the time of this response. MidAmerican emailed the customer with an explanation as to why the payment was not processed on April 20, 2024. A redacted copy of the email is attached.

  If I can be of further assistance, or if you have additional questions, please contact me at ****************************.

  Sincerely

  ***********************************

  Senior Quality Coordinator

  MidAmerican Energy Company