Business ProfileforA + Lawn & Landscape

Canceled all recurring services with Aplus in Oct 2023 via email to customer service representative (attached). Aplus trespassed [per definition in IAC *****] twice in 2024 by entering onto property and applying chemicals without consent. Received invoice after Aplus trespassed. I replied to invoice email stating I previously cancelled recurring service. ***** replied stating there was no cancellation on account (attached). Subsequently ***** falsely reported to collection agency that I owe them money. I received email from ARM SOLUTIONS collection agency reporting my "delinquent" Aplus account balance w/fees (attached).Required Aplus actions for resolution:1 Provide me written documentation that ***** was in error for not removing me from recurring service.2 Provide me written documentation that service provided in 2024 was in error and my account is corrected to show zero balance.3 Following correction of account, provide me written documentation that my account with ***** is deleted and no longer in their "system."4 Provide me written documentation of communication between Aplus and ARM SOLUTIONS whereby Aplus acknowledges my account forwarded for collection WAS IN ERROR and verification from ARM SOLUTIONS that they understand that Aplus WAS IN ERROR and therefore ARM SOLUTIONS is no longer pursuing collection on my account. (note, message from owner on similar complaint in May 2024 suggesting someone "just throw away" subsequent letter from collection agency IS NOT ADEQUATE, and represents a dismissive and non-professional response to resolving the matter)I spent hours of time across multiple communications with ***** in 2023 resolving account and service issues, leading to my cancellation of recurring services. I should not be addressing the ineptitude of this company's handling of account issues in 2024 when not a customer.This complaint will remain unresolved until the above four (4) requirements for resolution are met.