Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called 3 times to get this resolved. All 3 times the lady that answered the phone said some would call me the next day. This never happened. So I sent them a text message. Again nothing. A young man came out to my house to fix a sprinkler head on my irrigation system. He replaced the sprinkler head but still had a leak. He spent about 1 1/2 in his truck or no the phone. I got a bill for 2 hours at$282.60. The next day another person came out and had the problem fixed in about 30 minutes and got a second bill for $186.91. I think the first bill is unfair and would like my credit card credited. My account number is ******.

  

  Business Response

  Date: 09/12/2024

  **** I apologize that I have not gotten anything from you. As far as the bill, our tech did look around for leaks in your yard for over 2 hours. that is why you received this bill.

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22272498
  
  I am rejecting this response because: you tech didnt look over the yard. I sprinkler head was in the back yard. We showed him where the head had cavern a hole around that area. My complaint is he spent two hours and got nothing fixed. The second ********** knew what to do and the problem was solved in less than an hour. I dont think its fair to pay the first bill when nothing was accomplished. 
  
  Sincerely, Don ********************** *****

  

  Business Response

  Date: 09/16/2024

  I am willing to work with you. We did spend some time there, so I believe there should be a charge. What would be a fair resolution for you.

  Customer Answer

  Date: 09/18/2024

  In my opinion, the first tech did nothing to solve the problem.  I think it would be only fair to credit the first invoice for $282.60 to my credit card.  Since this work was done, I have two zones
  that will not come on so I need another service call.  If you check my history, I have had nothing but problems since I had all the solenoids replaced.  Please call me to set up an appointment.
  My cellphone is ************.
  Thank you,
  *** *****

  Customer Answer

  Date: 09/18/2024

  In my opinion, the first tech did nothing to solve the problem.  I think it would be only fair to credit the first invoice for $282.60 to my credit card.  Since this work was done, I have two zones
  that will not come on so I need another service call.  If you check my history, I have had nothing but problems since I had all the solenoids replaced.  Please call me to set up an appointment.
  My cellphone is ************.
  Thank you,
  *** *****

  

  Business Response

  Date: 09/20/2024

  Don,

  I am calling right now to discuss with you to resolve issue.

  Customer Answer

  Date: 12/03/2024

  I thought this matter was resolved after my phone conversation with **** from A plus lawn. This is all about my irrigation system. On 5/30/23 I had all the valves replaced at a cost of $3075.60. I have had nothing but problems with them. A plus has never fixed the system to last. It is always one of the valves that quits working. The last time one of the valves did not close and this cost me several hundred dollars in water. On 7/11/24 they sent a tech out to fix the problem, He replaced a sprinkler head but could not fix the leak. Then another tech came out and fixed the problem in about 20 minutes. The first tech charged was $282.60 and got nothing done, After the rain stop, I started to use the system. After a couple of weeks, the grass in two parts of the lawn was turning brown. Two of the zones were not working. Thanks to BBB **** called me and said we will fix the problem and discuss the bills later. The problem was two of the wire nuts were removed... The tech replaced the wire nuts. I than get a bill for $327.90. I have sent two emails with no response, but I got a bill of $25.00 late fee and turned over to a collection agency. To resolve this, I want the last charge, and the late fee dropped, Also the first charge of $327.90 refunded

  

  Business Response

  Date: 12/03/2024

  Don,

  I have reached out a few times to get this resolved, but have been unable to get ahold of you. I would also like to get this resolved. Please let me know a good number to reach you at.

   

  -***** ******

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/20/2024, A+ Lawn and Landscape appeared at my property while I was not home and began conducting lawn aeration and overseeding of my property. This was done without my request, consent or permission. They emailed me a statement indicating I owed $316. I attempted to resolve this dispute via phone and email, but there no was no attempt on their end to resolve this.

  

  Business Response

  Date: 09/10/2024

  I am sorry this happened, it was entered as a auto renew and i will take care of this and credit it off. 

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22251526
  
  I am rejecting this response because the charges have not yet been cleared.  Additionally, I see appointments set up for the next 5 years that I have not authorized. Please remove the charges and whatever auto renew you have applied.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/13/2024

  This has been credited off your account. 

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/19/2024 - an A+ technician came out to activate the system for the year as part of my prepaid annual service. During the process, he found damage to the backflow caused by improper shutdown by an A+ tech in October 2023. He attempted to repair the system for over an hour, but did not have the parts and/or expertise to complete the repair. System remained off. I called A+ customer service to schedule a repair.5/31/2024 - an A+ sprinkler manager came and replaced the cracked backflow repair at no cost to me. Sprinkler system activated.6/8/2024 - I discovered a major leak due to a crack in the *** pipe exiting the replaced backflow. I shut down the system. I called A+ customer service to schedule a repair.6/13/2024 - the same A+ sprinkler manager came back and repaired the damaged ***, again at no charge. Sprinkler system turned back on, as of this writing (9/2/2024) it has run without issue. 7/5/2024 - after receiving the water bill from my local utility company, I called A+ customer service seeking $205.92 compensation for ****** gallons of water that had been used by the faulty backflow repair. $17.16 per ***** gallons x 12 = $205.92. A+ customer service told me to email. I emailed later the same day, with attachments of the water bill and a photo of water shooting out of the cracked pipe entering the backflow.7/12/2024 - called back to A+ because no action or response to my email. Told that reimbursement would need management approval and that those meetings were held on Wednesdays.7/15/2024 - received an email from an A+ sprinkler manager: I will submit this to upper management and get back to you as soon as I have some results.7/23/2024 - No action from A+. Replied to the 7/15 email from the A+ sprinkler manager, requesting an update. 8/19/2024 - Called A+ customer service again, requested to be routed to the voicemail of the managing partner of the sprinkler division. Left a message describing my problem. No response via phone, email, or US Mail.

  

  Business Response

  Date: 09/03/2024

  ****, 

  I sincerely apologize for the inconvenience we have caused you. I apologize that this is the first I am hearing about this. Unfortunately, for 14 days, that pipe held and didn't cause you to lose water. After 14 days, the pipe gave way and used some water. We do not reimburse for water loss when after 14 days, it worked perfectly fine. I am willing to do something for you. If you can let me know what that is, that would be great!

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22230210
  
  I am rejecting this response because: Your explanation does not accurately reflect the timeline. The repair occurred on 5/31/2024 and the leak was noticed on 6/8/2024. That is 8 days. As 6/8/2024 was a Saturday, I filled out an emergency contact form on your website and called your office on Monday 6/10/2024 (10 days). *********************** returned to repair the *** on 6/13/2024. Please verify this timeline with your office records.

  Sincerely,
  

  
  *****************************

  

  Business Response

  Date: 09/06/2024

  I do apologize that my dates were off, I was going off of what you had posted. Even after 8 days, we can't cover this as it held for 8 days.

• Initial Complaint

  Date:06/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled all recurring services with Aplus in Oct 2023 via email to customer service representative (attached). Aplus trespassed [per definition in IAC *****] twice in 2024 by entering onto property and applying chemicals without consent. Received invoice after Aplus trespassed. I replied to invoice email stating I previously cancelled recurring service. ***** replied stating there was no cancellation on account (attached). Subsequently ***** falsely reported to collection agency that I owe them money. I received email from ARM SOLUTIONS collection agency reporting my "delinquent" Aplus account balance w/fees (attached).Required Aplus actions for resolution:1 Provide me written documentation that ***** was in error for not removing me from recurring service.2 Provide me written documentation that service provided in 2024 was in error and my account is corrected to show zero balance.3 Following correction of account, provide me written documentation that my account with ***** is deleted and no longer in their "system."4 Provide me written documentation of communication between Aplus and ARM SOLUTIONS whereby Aplus acknowledges my account forwarded for collection WAS IN ERROR and verification from ARM SOLUTIONS that they understand that Aplus WAS IN ERROR and therefore ARM SOLUTIONS is no longer pursuing collection on my account. (note, message from owner on similar complaint in May 2024 suggesting someone "just throw away" subsequent letter from collection agency IS NOT ADEQUATE, and represents a dismissive and non-professional response to resolving the matter)I spent hours of time across multiple communications with ***** in 2023 resolving account and service issues, leading to my cancellation of recurring services. I should not be addressing the ineptitude of this company's handling of account issues in 2024 when not a customer.This complaint will remain unresolved until the above four (4) requirements for resolution are met.

  

  Business Response

  Date: 06/14/2024

  I am sorry for this problem you had, and I will credit your account and remove you from Arm asap. Thanks for bringing this to our attention and we will fix the problem. Please allow a couple of days for the paperwork to move to the front office and get this done.

   

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was client of A+ Lawn for 1 year between 2022 and 2023. In spring of 2023 I called and told them to stop servicing my lawn, I wished to cancel my service with them. ***** receiving bills, I have no idea if they actually serviced my lawn or not, but bills showed up, so I emailed their sales manager, service email, and front desk in capital letters asking to be removed entirely from their CRM software and remove any bills, I had not asked for any service. I had to do this again spring of 2024 as more bills showed up, I called and asked to be removed, again. May of 2024 I now receive a bill again and another letter from a debt collector saying I am delinquent on paying bills to them for a service I cancelled and told them I no longer wanted to receive!!!!! I called their office again and sternly asked for a manager, after being sent to voicemail I called back and told them not to hang up again and was told I was being rude!!!!! Don't come within 50 miles of this business, they can't do the easy stuff right, let alone my lawn looked like ****, which is why stopped service.

  

  Business Response

  Date: 05/22/2024

  I am sorry, ** have credited it off his account.

  Thanks

   

  **********************;

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21742646
  
  I am rejecting this response because:

  Please provide proof that I am no longer referred to a debt collector, ARM Solutions. See attached debt collection letter. I DO NOT WANT MY CREDIT AFFECTED DUE TO A MISTAKE ON THE PART OF THIS BUSINESS!

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/22/2024

  I am the owner of aplus lawn and landscape and he is removed from collection, you may get another letter in the mail so just throw away 

   

  **********************;

  Customer Answer

  Date: 05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company got confused last fall. They sent out several technicians in one week. They were doing duplicate services and some services were ruining others. Like spraying an area that killed all the seed they had just put down. I contacted the business for weeks trying to get it straightened out because I had paid a year in advance and expected to get what I had paid for. I told them I never wanted to do business with them again and to stay away from me. This spring they came out again and fertilized. I told their tech in person he was not supposed to be there this year (I was home when he showed up). He continued to spray and I went inside to call A plus. I told them the issue they said they would refund within 10 days. I waited a full month then called back. They said they changed their mind about the refund and that I should take them to small claims court if I want my money back.

  

  Business Response

  Date: 05/20/2024

  Thanks for sending the response that you cancelled, and the refund will be issued. So sorry for the inconvenience. 

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have services our sprinkler system. Last fall they did not bleed the line correctly and needed to repair the pipes. When the finished this job this spring the damaged a valve. They needed to come back out and fix it. Several attempts and calls were made with the supervisor. We continue to get bills. The service is not complete. We now do not get return calls from the supervisor or returns from out emails. These are from both my husband *** and myself.

  

  Business Response

  Date: 10/16/2023

  I apologize for the inconvenience we have caused. I am meeting customer at his property tomorrow, 10/17 around 1PM to resolve issue.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed for work (irrigation maintenance) that was not completed at my home. I paid the invoice while working through the issue so it was not sent to collections but have confirmed and provided receipt to the business that they did not provide this service. They have made an error of some sort but have forced me to prove they didnt do the work and have not issued a refund. For them to have completed the service they claim to have completed they would need access to my home. Security footage shows that there have been no A+ employees in my home to provide this service. I have requested a refund and it has not been made in a timely manner.

  

  Business Response

  Date: 06/27/2023

  ****,

  As we discussed on the phone, I needed al little explanation, but I have it refunded to your card. Like I stated, it takes a few days for it to go back to your credit card. I sincerely apologize for the inconvenience. 

• Initial Complaint

  Date:06/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested the company no longer service our home due to the quality of service received and they continued to renew and treat our home without further permission and attempted to bill ** for the service because the account in their system was not removed from their automatic renewal system by the employees we contacted to have the services cancelled. The continue to call for compensation.

  

  Business Response

  Date: 06/13/2023

  We are a continuous service year to year. I have credited the application for good standings.

  Customer Answer

  Date: 06/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company continuously auto orders/schedules services at our property that we neither want nor have requested. Two years ago, we had a service package purchased and we paid in full advising them not to auto order anything this was the only thing we were purchasing. At the end of the service plan, we advised them again we would not be renewing the contract and we will call and request any service we would like to have completed and to not auto order anything. Last year we had to turn away their service on multiple occasions that we had not requested and again last week, I refused service from their contractor when they showed up unannounced at my house for a service I did not order. Today they showed up while I was out of the house and completed the already refused service without my knowledge. They have now billed me for said service and when I called in to complain they said they can't guarantee that management will agree to waive the bill.

  

  Business Response

  Date: 04/04/2023

  This service will be wrote off and the credit will go through by friday.

   

  Mark 

   

  Customer Answer

  Date: 04/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************