Complaints

This profile includes complaints for Bayshine Trading, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bayshine Trading, Inc

  2075 NW 94th St Des Moines, IA 50325-5311

• 

  Bayshine Trading, Inc

  1534 E Grand Ave STE B Des Moines, IA 50316-3517

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refurbished phone from bayshine Trading on January 3. The phone was defective - pixillated illegible screen. I returned the phone using the *** label in the Amazon box provided. The merchant claims not to have received the return and that it should have been returned via ****. The merchant also lied to my credit card company stating that I never raised an issue (I have documentation of our communication about the defective phone) and sent pages of documentation solely to show that the phone was sent. I do not dispute receiving the phone. I do dispute 1) that the phone met the standard of merchantibility required for a product to be usable, and 2) the merchant's representation that they did not receive the phone back.

  Business Response

  Date: 03/21/2025

  Dear ****,

  
  We appreciate your feedback and would like to clarify the situation regarding your return.
  You initially opened a return request through ******, and ****** provided the return shipping label **** Tracking Number: 1ZH92F629049711060). However, despite your claim that the package has been returned, the *** tracking details indicate that *** has not received the package yet and does not have possession of it.
  Unfortunately, without the return being scanned into the *** system, we have no way of verifying its whereabouts or processing a refund. We recommend reaching out to *** directly to investigate further. If you are able to provide proof of drop-off, we will gladly work with ****** to resolve this issue.

  
  Please let us know if you have any additional information, and we will be happy to assist further.

  
  Best regards,

  
  ****** *.

  Bayshine Trading

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cell phone on ****** on December ****** which appeared to be sold by a third party ,(I didn't know that ) ****** stated purchase was covered by the A toZ warranty it was not item was sold by the company name ***************** which is also known as Bayshine trading.item took 10 days to arrive to me and was shipped in a box inside a bubble envelope with no protection to protect the phone so when we opened the packaged we realized the phone was damaged we took video of the damage and immediately started a return with ****** an the seller we contacted the seller and they stated to start a return ,no where in the ad does it say we will charge a restocking fee .we returned the phone and a week later we were refunded a portion of the price total purchase was for $855.37 they only refunded a portion an claimed a $398.78 restocking fee.we contacted Amazon and they agreed we should have never been charged the restocking fee especially of that amount.item was returned because we received it damaged an we returned immediately so after weeks of back an forth numerous employees agreed with me that it shouldn't have been charged .so I finally reached someone an they said they would refund it then I received a email saying item arrived to seller damaged so that's why they took $398.78 .the damage was already there that's exactly how we I received it so Amazon refuses to do anything and I am out $398.78 for a item I don't have .Now my belief is that this seller sales damaged products to ****** customers knowing they will start a return an then they charge each an every customer over 50%of the purchase price and most buyers would let this go but I refuse to especially considering I received the phone damaged either via poor packaging or because the seller sent it damaged knowing this is a scam ,after further investigation myself I have seen that multiple ppl have either received stolen or broken phones and this company goes by multiple names on ****** also file *** IC3

  Business Response

  Date: 01/23/2025

  Hello,

  We have researched this issue and found that we do not have any orders from this customer. Additionally, she claimed in her review that the device was purchased from *****************, also known as Bayshine Trading. This statement is in fact false. Our company name on ****** is only Bayshine Trading. ***************** is a separate Amazon seller, in which we have no affiliation with. 

  This customer has clearly purchased her device from a different Amazon seller and left the negative review for our company by mistake. Please assist us with removing this review.

  Kind regards,

  ****** *. 

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22821234
  
  I am rejecting this response because:Company is listed with *************************;
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 02/03/2025

  Hello,

  Please see the attachments showing that we have zero affiliation with the company *****************. We are located in *****, ****, whereas ***************** is located in *****, *******. We are two completely different companies, The order that the consumer is submitting a complaint for was never placed from our store. I suggest that this consumer contact ***************** regarding the concern with her purchase. She can contact seller ***************** through her order history on her ****** account. Or through their customer service phone number; ************.

  Kind regards,

   ****** *.

   

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just purchased a Galaxy Z flip phone thru Amazon. The phone I received was locked thru ***** I called ****** they had the seller email me. Their response shocked me. I was told they cannot guarantee the phones are unlocked. Offered no resolution. WOW.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sold me an iPhone 14 September 15th. By December 15th the phone was blocked by T-Mobile! ******** says the original owner is on a payment plan and stopped paying for the phone! I reached out to the seller via **** but they keep responding by saying they cant help me because its been over 30 days.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for an iPhone 15 Pro Max on January 24th, 2024, for the amount of $949.99 on ***** I received the phone via mail on January 29th, 2024. The phone functioned properly until mid-November 2024. However, upon visiting the T-Mobile store because my phone service was cut, an employee ran my phone's **** and discovered that "the device is on loan and blocked for nonpayment." This situation contradicts the item description, which promised a refurbished iPhone 15 Pro Max that was unlocked.When the item was sold to me, the seller failed to ensure that the previous owner had paid off the phone. As evidenced by the provided documents, my request for a refund from the seller was refused. This is problematic because I am left with a phone that has no mechanical failures but is unusable due to the blocked service.The outcome I seek from the Better Business Bureau is a resolution to this issue, which includes either a full refund for the purchase or assistance in unblocking the **** so that the phone can be used as intended. Additionally, I would like **** and the seller, YYWireless, to be held accountable for their failure to ensure the phone was free from any financial obligations before selling it to **** appreciate your attention to my complaint regarding this issue. Your assistance is invaluable, and I look forward to any updates or resolutions you may provide. Thank you for your commitment to consumer protection and for helping to ensure fair practices in the marketplace.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The I Phone 14 we purchased from your company was not paid off before we purchased the phone from this seller. I am trying to switch cell phone carrier from ATT to Xfinity but ATT won't unlock the phone because they say it is not paid off.

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Devise bought ******** GalaxyA535G) is blocked by customer of **************** Can't get in touch with this person. Used my company SIM card to activate and it won't even turn on.

  Business Response

  Date: 09/18/2024

  Hello, it looks like the order placed with us is for an XFinity only device, as seen in the provided screenshot. As you have a return open with ***** all you have to do is use the **** provided return label to send the device back to us, and we will process your return within 2 business days of it arriving back to us.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a ******** Galaxy Tab S6 Lite 10.4" 64GB Android Tablet w/Long Lasting Battery, S Pen" on your Amazon shop on July 25th 2024. It was having issues, so I followed your return protocol and brought it to my local *** store before August 31st considering I had a replacement tablet on the way. You claimed I never returned it and still charged me $183.26. I only have one tablet but have been charged for two and am looking to be refunded the money you owe me. Also, you told me this tablet was in good condition when it stopped working almost instantly. It crashed over and over to the point where it was unusable and needed to be returned. My new tablet works perfectly fine. I've already sent the first tablet back. I need to be refunded.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2Sept24 I bought an **** iPhone 15 Plus from this company through the ****** website. They sent me the item on time, it arrived on time. I tried to unlock it through **** to activate it to use with ****** fi. When I complained they responded "Our sincerest apologies for the inconvenience caused by this situation. Normally there isn't an issue transferring network service onto a carrier locked device that has an unpaid balance." So **** admitted they sell phones with unpaid balances.

  Business Response

  Date: 09/20/2024

  Hello,

  The listing that this device was purchased from is an AT&T locked listing. This means that we've already attempted to unlock the device from AT&T but were unsuccessful, and have sold the device as locked. If you purchased this device by mistake. We're more than happy to accept it back for a full refund. You can open an ****** return request so that an Amazon return label can be provided to you, or you can use the included return label inside of the original packaging to return the device back to us. Once the package has been returned, we will issue a full refund within 2 business days of the device being delivered back to us. Please message us on ****** if you have any further questions or concerns.

   

  Best Regards,

  Bayshine Trading Inc.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22253779
  
  I am rejecting this response because: they are selling items with a balance on them from a previous owner. The AT&T phone is locked to AT&T carrier due to a remaining balance on the phone owed to AT&T. They are selling phones with unresolved carrier balances. I am not the only who has had this issue.

  I had no issues getting my money back, they were true to their word. My issue is their Business practice of selling phones with unresolved previous balances. Future consumers should be spared from these types of business practices.

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ** V60 from the seller "YYWireless" on **** on 12/******* May 2024, I notified the seller the front and back glass of the phone were detaching by themselves with no physical damage.I had brought the phone to a repair shop where the technician states that the phone was previously refurbished and was poorly done hence why the front and back glass of the phone was detaching on their own.The seller has also lied about the battery health.I've had to have the front screen replaced, the battery replaced, & the back glass re-adhered.I had to pay for these repairs out of pocket.The seller also advertises the phone as unlocked meaning the phone should be capable to use on all carriers who accept it however ******* Executive support has looked into this, and the phone is PERMANENTLY LOCKED to the ******* carrier.I have provided all evidence to **** **** aka YYWireless and they have refused to take responsibility for the false advertised ******* I had to invest my own money and time into this device as well the device being in better than received. I am requesting a full refund for what I paid to the seller.I have tried to work with the seller several times however they have continuously stonewalled and refused to acknowledge their fraudulent advertisement and description of item

  Business Response

  Date: 09/09/2024

  hello,

   

  If customer purchase the item on **** on 12/2023 and phone starts to develop issues 6 months later, that would be out of warranty period.

   

  Sorry we couldn't provide more help.

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22216713
  
  I am rejecting this response because:
  
  The issues in which I mention did not "develop" however were inherited with the device.

  -Seller admits that they were unaware of the battery health. Their diagnostic report shows no battery health and states unknown. It was advertised as 85% health but the lifetime charge did not meet that. The battery had to replaced.
  
  - The seller admitted to being unaware the phone was refurbished. A certified technician that the phone shop where in which it was serviced stated that it showed signs of refurbishment. And stated a front screen and back glass should not simply detach themselves from the bottom. The prior owner(s) of this device or the seller had to have refurbished the device as it suffered no physical damage for the issues to occur. Hence the issue's were pre-existing till they fully showed.

  - The seller states they have a "Contract" with ******* and told me to look for an unlock option on the device. ******* Devices are automatically unlocked after 60 days. As you can see from the prior photos, a ******* Executive agent clearly states that this item can not be unlocked due to the fact that their is no "Point Of sale" meaning ******* cant validate whether the device was actually ever purchased or stolen, sold by a retailer, 3rd party, or grey market. Hence the device is completely unlockable.
  
  -The seller states they have a contract with ******* but are complete unaware of how verizons unlocking policy works. Their is no option for this device to just "unlock" it. It should've been already unlocked. However as the ******* executive agent states, this phone CAN NOT be unlocked.
  
  I have had  to pay out of pocket for this device to be repaired and it's in brand new condition in comparison of how the seller sent it. You can see in the prior pics where their were dents in the body from droppage. This is just proof that at someone someone must have had the device repaired at some point.
  
  I state again, these are not issues that developed. These were inherent issues that were already with the device.
  
  The device on **** is listed as "Excellent & Unlocked" Stating the device is unlocked in title, specifications, and description. Everything about the advertised is contradiction to the device received and **** has stated the seller is still responsible for their listing and selling of this device.
  
  The seller states on **** they would get back to me and never have as of 8/30/24
  
  I requested the sellers legal address to send them notice of small claims action if they so choose to ignore their false advertised and fraudulent sale and they have refused to release such info.
  
  The seller has continuously has acted in bad faith given their constant contradictions in what they state as well as not taking responsibility for their listing which does not accurately describe the item received.
  
  I've asked the seller for months for assistance and they have completely brick walled me at any attempt or realization of their mistake and errors
  

  
  
  Sincerely,
  
  **** *********