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Business Profile

Furniture Manufacturers

Flexsteel Industries Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Manufacturers.

Reviews

This profile includes reviews for Flexsteel Industries Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Flexsteel Industries Inc has 5 locations, listed below.

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    Customer Review Ratings

    1.26

    Average of 42 Customer Reviews

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    Review Details

    • Dan S

      Date: 04/02/2025

      I'd give it a zero if I could. Do not buy their modular sets. For the price you pay, is absolutely junk with the cushions of the lowest quality that they can make it out of. Second, there is no replacement or solutions they can provide. They ask you to go upholster it elsewhere. My set , for which I paid 7K and another 3 K for ottomans, 3 months ago is not usable. They admit they make poor quality, low density cushions for modulars. I Don't even know how they stay in business with this level of quality/support. That 1 star I have given them is a gift.

    • Dennis D

      Date: 03/31/2025

      Poor quality at a high price! The dye in the leather couch faded after 2 months

    • William M

      Date: 03/31/2025

      They don't stand behind behind their products ...they pass you around to different people with the same outcome....would nevr purchase from them again !!!

    • Liz

      Date: 03/28/2025

      Well obviously we should have first seen they whether they were accredited. But buyer beware. The couch we ordered is not the couch we received. The one we received is so small, it feels like you are getting pushed off and our legs hang over the cushions. If someone was 4'5" this couch might work. It is the most uncomfortable couch we have ever had. Then we learned the floor model was well used and the back was smashed down. We were willing to take the floor model, that we really liked in exchange for the one we received, but Shimocks Furniture refused, even though we only had the couch for 2 days and it still has the tags on. The owner / manager of Shimocks gaslighted us saying it was not an issue..everyone has the same concern etc. Anything to make it seem that it was us. They also said the showroom couch was sat on for two years, then said six months...then said a year. He couldn't keep his lies straight. They got our money but they will never get our return business.

    • Ken W

      Date: 11/26/2024

      The leather used on their furniture is not dyed, the color is painted on and is only warrantied for one year. Once the warranty is over, the color begins to rub off. I will never buy Flexsteel products again.

    • Phil S

      Date: 11/03/2024

      Phil S

      Date: 11/03/2024

      I have 2 Flexsteel barrel swivel chairs. They were purchased about 9 years ago. One of the metal bases is broken and the chair leans to one side. The chair bases have a lifetime warranty. I contacted Flexsteels Iowa headquarters and was directed to the store where I purchased the furniture. I contacted the store and they directed me back to a Flexsteel employee who could examine my problem. This employee told me a replacement base is not available and she could not help me. 3 months later a flexsteel customer service representative emailed inquiring on my claim, I replied to her email explaining the situation outlined above. Its been several months now and she never responded. Great company right?I just purchased replacement bases on **** with my own funds. Will never purchase another Flexsteel product again.

      Flexsteel Industries Inc

      Date: 11/05/2024

      Hello,

      I do apologize that you have not gotten a response back from the **************************** I am not sure whom you were speaking with.  Each one of our emails is tied to a case number.  If the case was closed or pending the customer service *** may not have gotten your response. It is possible that the factory that made the base you needed was no longer able to supply us with the part, that may be why you received a response stating that the part was not available.  Sometimes even when we are not able to get parts it is possible to find them online.  

      Thank you,

    • Michael T

      Date: 08/28/2024

      Michael T

      Date: 08/28/2024

      I have a sectional couch that I purchased 2 years ago that includes a 5 year mechanical and electrical warranty. I have the original receipt. One of our recliners has stopped reclining (electric).The company's service directed me to ServiceCo for the warranty which they've indicated the warranty is expired. This was by a single photo of the couch and receipt. Incredibly poor customer service. As noted with many other reviews, they don't appear to back their own warranties. I will never purchase another Flexsteel product.

      Flexsteel Industries Inc

      Date: 08/29/2024

      Hello,

      If the customer has contacted ServeCo and they have been told the warranty has expired, ServeCo is talking about the warranty for labor/service. I would advise the customer call ServeCo. I am not sure what part is needed, but if it is a motor, switch, or power source they are covered for 5 years. the parts would be at no charge, but any labor or service charges, per our warranty, (after one year of ownership) would be the customers responsibility.

      Thank you,

    • Dee B

      Date: 08/07/2024

      Extremely poor customer service and abysmal warranty service! They don't back their warranties.

    • Brian C

      Date: 07/26/2024

      Brian C

      Date: 07/26/2024

      Flexsteele refuses to reimburse us for a service charge we incurred because they sent 2 incorrect parts to us for a furniture repair. They said their company is incapable of sending us a check or any forms of reimbursement even though it was their error we incurred the fee. Do not buy anything from them, their customer service is miserable

      Flexsteel Industries Inc

      Date: 07/29/2024

      Hello,

      We do apologize that the wrong parts were sent. This customer's retail store was closed. He reached out to a different retail store for help. The services charges were charged by that store.  We do not have control over what the store charges for a service call.  The customer will have to speak with the store since they are the ones who charged him for service.  We are not able to send any type of reimbursement/payment for the service fee charged to this customer as we do not pay customers directly.  

       

    • Tad A

      Date: 07/23/2024

      Tad A

      Date: 07/23/2024

      They wont stand behind their warranty. I have a less than 4 year old swivel rocker that the metal circular broke in pieces. Their warranty states that metal bases are under a 5 year warranty. Yet they deny the claim sent in by the dealer on my behalf. I will never buy another item from Flexsteel. Hope they go out of business.

      Flexsteel Industries Inc

      Date: 07/26/2024

      Hello,

      I have reached out to the store. They have told me that have this taken care of and have ordered a new base for the customer. I have not yet seen the order, as long as the part is available, it will be placed on order and shipped to the store.

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