ComplaintsforRobarb, LLC
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
At the ending of April a room in my basement flooded. I called ServePro Cedar Rapids out on a Saturday and they came out. I was charged $150 for a weekend call. This was fair. I hired ServePro Cedar Rapids to move boxes and furniture out of the room. The day I paid for the weekend call I was charged a deposit for of $350.00 for the work that was to be done. $198 was charged for the disposal fee and $152 (for three hours of work) was for the two workers that were coming to work. I was told that I would ONLY be charged for the work that the workers would do. If they worked an hour I would be charged an hour... etc After I paid them the deposit via a credit card it was hard to get in touch with them todo the work. On May 20th weeks after I paid the deposit I finally got someone to talk to me and we scheduled work for that Tuesday at 1pm. The workers showed up directly at 1pm. Because it took them so long to get back to me most of the items that were to be moved were already moved as I couldn't have the items just sitting in water. There wasn't much for them to move and it took them 30 minutes of work and they left. I'm being told that I'm going to get $5.** back as a refund. This is not correct. They only worked 25 minutes then I'm do $126.33 refund. I would like my refund. They have stopped responding to me.Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called Servpro to tarp damaged areas of my house after a tree fell on the house. They only tarped one small portion of the damage, then asked me to sign a form saying they'd been there and tarped. This was a sneaky way to get me to sign a form that was actually a contract to have them perform the repairs. I sent a letter the next day saying I did not want them to do the repairs and to send me a bill for the work performed (about 20 minutes of work to tarp a 4' x 5' portion of the roof. See the pictures in the attached document to see what little they did and what they left open.For this they billed me over $650. I talked to our insurance adjuster who said they have standard prices for that kind of stuff and that he'd contact them. State farm subsequently sent $173 directly to them. They then billed me for the remainder and ultimately threatened to trash my credit rating if I did not pay.My complaint is twofold. First, I think they charged me way over the industry standard to punish me for not having them do the repairs. Second, I think theyre using deceitful business practices by presenting a form to sign saying its to verify that work was performed when in reality its a contract to have them perform subsequent repairs.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.