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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My order from AEDLand.com was placed on July 23, 2024 and a confirmation email was received. On July 24 a second email was sent stating the order had been complete. I have had zero contact or response from the company since then and my item has never arrived. I have been locked out of my account and can not log in to check the status of my order. I have sent several requests to reset my password and attempt to regain access to the site, yet I do not get a password reset link. I have tried the text feature they offer to contact them and that has not worked. I would like to know the status of the order and if it can not be fulfilled I would appreciate a refund.
Business response
08/06/2024
This order has already been delivered via UPS 1ZA822R00355189215 and signed for by a person Named ******. I'm not sure what you're trying to log into as our website does not offer the ability sign in or create an account all shoppers check out as guests. We do this so there is no customers information stored for security reasons. Please reach out us Via text as the website states and we generally reply within that business day.Customer response
08/07/2024
Complaint: 22099327
I would simply like to communicate my response in hopes that it alleviates any problems for customers including myself in the future.
The order was delivered yesterday after the initial complaint was filed to BBB. There is in fact an icon at the top right of the businesses website that looks like a lock which brings the customer to a "My Account" login page. This is where the failed log in attempts come from. In addition, this situation could have been completely avoided if there were some better communication from the business on when the item was shipped and a tracking number provided. I apologize for the inconvenience and the misunderstanding on my part.
Sincerely,
*******************Initial Complaint
07/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed 3 orders for replacement AED batteries and pads through the AEDland website and none of the orders ever arrived. I received emails stating the orders are complete but clearly that is not the case. Order #****** on July 9th for a battery, order #****** on July 12th for 4 batteries and order #****** on July 12th for 2 pads. When I go to the website looking for help, there is only a number to text. I texted it and got no response. The emails don't have confirmation information listed either. I really didn't think a company would scam people needing life saving medical equipment but here we are. Shame on me for making multiple orders. Disappointing that we're out more than $1000 and still don't have the equipment we need to run our AED's. Sad day.Business response
08/01/2024
131391 and ****** was delivered via *** tracking number 1ZA822R00355639078. order ****** was delivered separately via Fed ex 406854341617
Customer response
08/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
03/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order # ****** Placed the order on 3/5/24. Went to go look for an update on the website and/or contact to find out if product has shipped or when we can expect this to arrive. When attempting to login, I am locked out of the website and cannot find out any additional info.This needs to be resolved ASAP!I need to either have an update with a tracking number or have this business refund my money.Business response
03/12/2024
I'm sorry but I'm not sure what you are trying to log into to check the status of your order as we do not have customer log ins or store customer information on our site for security purposes. I did check in on the status of your order and it is scheduled to ship either tomorrow or the next day and you will receive tracking info to your email on the order form.Customer response
03/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
02/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
[Order #******] (January 27, ****) Cardiac Science PowerHeart G5 Battery XBTAED001A Replacement QTY 2pcs Amount USD460 I have not heard from this company to date. No shipping updates No explanation. I tried calling several times, but no one answers. i request for shipping update or a full refundBusiness response
02/15/2024
This item was shipped and delivered via *** tracking number 1ZY566250324380303Customer response
02/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
11/30/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On 11/28/23, I placed an order for 2 Powerheart AED G3 9146-302 re-celled batteries from AEDLand.com for $336. After multiple failed attempts to speak to the seller to ask for shipping info, I found that the contact number provided ************ is just a voicemail inbox and that they did not provide an active email contact. Their website states that *******************, EMT and Owner of AEDLand.com, however, when I checked his LinkedIn profile it didn't appear to be an actual account; no profile pic and no contact info, nor does it appear to be active. I began to suspect that I was scammed so I came to BBB to check reviews and realized many others have had the same experience. I'm filing this complaint in hopes this company will either provide a full refund or deliver the products I paid for.Business response
11/30/2023
You placed your order Nov 28th at 8:55 Am and your order was shipped, and tracking sent to you at 9:27PM on that very same day. Tracking#1ZY566250319748006 and 1ZY566250338983109Initial Complaint
11/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On April 4, 2023 I ordered three (3) Philips Heartstart Home Defibrillators (M5068A) from AEDLand. The total cost was $4,197.00 and this amount was immediately charged to my **** credit card. Also on April 4, 2023, I received a "Thank you for your order" message from *******, indicating that my order number is ****** and "it is now being processed". I never received anything else from this company, no goods, no explanation, nothing. I tried calling several times, but no one answers and the voice mailbox is full, so I can't even leave a message.Business response
11/28/2023
These items are just becoming available off of yearlong plus backorder If you would like us to ship, we would be happy to. In the future, please follow the directions on how to contact us as stated on the website and we would be happy to assist you.Customer response
11/30/2023
Complaint: 20925374
I am rejecting this response because:At this stage after waiting for so long without a single contact (except for the original automated email on April 4, *************************** process) I would be a fool to agree to shipping. I don't believe it will actually happen. I just want my money back. And for the record, I did follow the contact steps as instructed. Like so many others, I got no answer from anyone, just a voicemail message box that was full. I included this in my original complaint. Just give me my money back.
Sincerely,
***************************Business response
11/30/2023
We will issue the refund.Customer response
12/07/2023
Complaint: 20925374
I am rejecting this response because: *********** stated that my money, over $4,000, would be refunded, however, as of today, a week later, there is no refund posted to my credit card. Given I was ignored for months, I have serious doubts. I am very willing to change this message to a favorable one if/when I receive my refund. *********** should advise as to when I can expect to receive the credit.
Sincerely,
***************************Customer response
12/07/2023
Date Sent: 12/7/2023 11:41:45 AM
Complaint: 20925374
I am rejecting this response because: *********** stated that my money, over $4,000, would be refunded, however, as of today, a week later, there is no refund posted to my credit card. Given I was ignored for months, I have serious doubts. I am very willing to change this message to a favorable one if/when I receive my refund. *********** should advise as to when I can expect to receive the credit.
Sincerely,
***************************Business response
12/27/2023
This order has been fully refunded.Customer response
12/28/2023
Better Business Bureau:
Though I had doubts, the amount has been fully refunded and my confidence is restored. Thank you!I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
11/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I am with the ******************************* and we ordered a re-celled battery for one of our AEDs on 9/28/23. As of 11/08/23,(Order #******), we have not received the item we paid for. I attempted to contact ******* but they do not have an email that we can contact them at, and the phone number listed reports that the mailbox is full and we cannot leave a message, I also texted the number as suggested on the website and I am receiving limited contact from them. I either need this battery delivered or the money returned.Business response
11/08/2023
once we were notified you had not received your package yesterday, we packaged a new battery and stated it would ship out today which it did. You also would have received an automated email with the tracking number. UPS 1ZY566250309026715Customer response
11/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Sgt ***********************Initial Complaint
10/12/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Purchase the battery from AED land.com and money was taken from the bank with no battery shipped to our fire department.Business response
12/05/2023
This order was already refunded on October 11th and a receipt sent. Please check your credit card statement.Initial Complaint
08/29/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
June 13, 2023 Powerheart AED G3 Battery 9146-302 Re-celled $189.00 order #****** Paid with credit card and company received funds but has never shipped my battery rendering my AED useless. Have sent several e-mails requesting my battery with no response from company.*******************- Owner ********************************************************** Phone- ************ which no one will respond to.Request battery or money returned.Business response
08/29/2023
This order has been refunded. We have no record of any contact from you requesting an update on order or a refund. The email I'm guessing you are replying to is a no reply email as per the website the best way to contact us is through our text service which we reply within 24 hours.Customer response
08/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
07/24/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
November 11, 2022 My company ordered 7 HeartSine Samaritan Adult Pad ****01 11516-000003 for a total of $1323.00, which was charged to my credit card immediately. We never heard anything no tracking and no product. Unable to reach the company for any feedback. Texting as the only way to reach a business is completely unprofessional. Order number ****** 11/11/2022 $1323.00, we are seeking a full refund. Unfortunately, the card we used to purchase these items was compromised so AEDland needs to reach out to our company so we can provide the new card number to refund.Business response
07/24/2023
The customer may need to check with their credit card company because our credit card system already shows that it was refunded. on 11/11/2022Customer response
07/24/2023
Complaint: 20350555
I am rejecting this response because: ******* did a return authorization request on 7/20/2023, not 11/22/2022. See attached. It was done on the card that was closed due to fraud that I mentioned in my claim. I have not seen the actual credit hit the account as of today and it also is not showing in my pending transactions.
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
28 total complaints in the last 3 years.
10 complaints closed in the last 12 months.