ComplaintsforAEDland.com

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased AED pads for our churchs AED. AED land.com chargers my card immediately on 11/19. I pd $172.45. It is Jan 06th and I still do not have product.

  

  Business response

  01/10/2023

  This item was on backorder due to supply chain shortages you requested the order be cancelled it was and your card was refunded.

  Customer response

  01/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/19/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I made an order with aedland.com and have not received the product. Order #****** October 3, 2022 Powerheart AED G3 Battery 9146-302 Re-CelledPrice $169.95

  

  Business response

  01/10/2023

  It appears this order was lost in transit. A new battery is being shipped out today. In the future, please contact us through our texting service as the website states so we can resolve your issue.

• Initial Complaint

  12/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ordered 4 zoll aed replacement pads on 9/21/22 for a total of $709.80 on my company card. still as of 12/12/22 still have not received them. sent TEXT to them on 10/10, 10/17, 12/12/22 when i finally received a reply stating, "Your order was refunded". My order has never been refunded to my card! i asked for a receipt from the refund and still haven't received a reply to that text.

  

  Business response

  12/23/2022

  another copy of the refunded receipt was emailed to the email address on the order. I would suggest check your junk mail file or reach out to your credit card company for confirmation of refund..

• Initial Complaint

  11/29/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On November 10, 2022 I placed an order for $378.00 with the company credit card for 2 - HeartSine Samaritan Adult Pad ****01 11516-000003. On November 28, I called and texted the phone number listed on the website, with no reply, and voicemail box is full. On November 29, I have called multiple times and texted again with no response. We contacted our credit card company to dispute the charge, as I have a feeling we may never see our products arrive. Would like to get the money back at the very least, so I can order the replacement parts necessary to get our AED's back in compliance.

  

  Business response

  12/12/2022

  This order was completed, shipped, and delivered via *** tracking# 1ZY566250332828841

• Initial Complaint

  09/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 7/7/2022 I place an order for 2- Power heart G3 AED Pads and have not gotten them yet to my knowledge and believe that I was billed for them. I have sent multiple text to the number on there website asking for an update but have never gotten a text or call back. I also emailed the company which also did not get a response. I just want an update on the order and when it should be delivered or if it was already delivered proof as to when and where. Thank you.

  

  Business response

  10/09/2022

  Tracking info That was automatically sent shows the items as delivered to the address on the order. *** tracking 1ZY566250326820048

  Customer response

  10/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I filed the complaint on 9/28/2022 and on 10/2/2022 got an email and text stating that they item has been out of stock and they are shipping that day.  Not sure if me sending the email to the BBB had some influence on this or not but timing seems like it may have.  I did receive the items in question on 10/5/2022.  I will say though that I wished they had responded sooner to the multiple texts and emails stating that they were on backorder and that would have helped.  

  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  on 6-14-22 I ordered 12 adult AED pads, 1 pediatric pad, and 1 battery that fit the Cardiac Science Powerheart G3 AED. ****************************************** receiving a package, and after texting the phone number on the website, I received a screen shot from a *** tracking number and the battery arrived later that day, but nothing else. 28 days after order placement I received a package for the remaining order. Again, having to text the number to get a response. It showed a processing/shipment date of 7-1-22, 17 days after the order was placed. The package contained 12 pediatric AED pads. My order invoice does not consist of that. These are medical Supplies that the public depends on us to have when the time calls for it. 28 days and the wrong items delivered is unacceptable in emergency services. No where on the website does it mention slower than normal shipping times or out of stock items. another issue with this company It's Absurd that a customer can not call a phone number to speak with some one about order issues. I have to text and wait for a reply that *** be a day later sometimes. There's no email contact either. AED land is a disgrace to suppliers of first responder agencies.other pertinent info as follows,Order #****** Order #****** *** tracking 1ZA822R00355144610 ***** tracking ************ order placed on 6-14-2022

  

  Business response

  07/14/2022

  I will certainly give a refund on the remaining pads. the pads were drop shipped when they became available and yes, the warehouse did ship the wrong product but an RMA was being created and the correct pads were being shipped as what we had told you.. As with everything else in the world all AED supplies are nearly impossible to have in stock due to shortages and requires planning on the customers part in these times due to the shortages. We are recommending customers order there aed supplies months ahead of time before the will run out or things expire.

  Customer response

  07/14/2022

   
  Complaint: 17556791
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer response

  07/15/2022

  As I've already stated, the seller did not make any mention of slower shipping times/speeds. Nowhere on the website does it mention this either, or when receiving the emailed invoice did it have any note of being back ordered or a slow shipping time. Only after filing with BBB does the seller claim its difficult to acquire these items. Prior to making the complaint, it was after texting the phone number listed on the website that I was able to get an update on my order. I'm very aware that in the current retail markets that important things like medical supplies need to be ordered ahead of time. I was lead to believe that this was not going to be an issue as I was never informed in any way it would take this long.

  I stand behind my already made statement the *** land is a disgrace. There is no number to call when placing and order, customer support is through text, a buyer can't even email them to inquire information cause all emails from them are auto generated. in fact, seeing his response to my BBB complaint is the biggest response that I have received from him this whole time. Customer support/service, definitely not a strong point of *** land.

  I ordered a battery to put an *** back in service at a new location. *** land can not claim drop shipping on this as it has been opened and an *** land sticker covers the battery exchange logo. After seeing on BBB that there are many complaints regarding the same issue, I suggest *** land hire people who are capable of answering phones and handling orders. Not a single person who is obviously overwhelmed and incapable of running it by himself.

  It should not take this long to receive a return label either. I've had those emailed to me by other venders before. not sure what his excuse is.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  May 24,2022 I placed an order for Zoll *** D pads ************ for $169.00. I paid for these *** AED pads with my credit card and got an email acknowlegment that my order was recieved. I never recieved the *** pads and it will be a month tomorrow. I contacted AEDland via email and text with no response. The voicemail was full, no response via email or text. I continued to try and reach AED land and ****** got a text response yesterday 6/20/22 that said "Good afternoon, let me check into status for you on it". At the end of the work day, having heard nothing further back I sent a follow up text "Any word?" they responded "Not Yet"I sent another text this morning (Voicemail box still full) and another person (I guess, since they asked who I spoke with yesterday but neither party identified themselves) promised to look up my order and see what the status is. I am still not getting a response.I would like a tracking number. No where on the website does it say that this is a back ordered item and no one has told me that it is backordered ... so I was expecting it at least three weeks ago. I do not understand how it could take a company days to look for my order and not be able to tell me if it has shipped and what the tracking number is.We currently have expired AED pads and should someone have heart failure our AED device may not shock them back to regular heart rythm. It upsets me that we have been in this situation now for weeks. I would appreciate the company acknowleging where my order is and if it is not available to be shipped I need to order it from a company that is reliable and will send it with haste. And will need a full rebate from this company.

  

  Business response

  06/21/2022

  All communication should be directed to the text as it states on the website which we did reply back with that we were looking into the order. the order showed as shipped and tracking showed in transit but had not been delivered and appears to be lost in transit. Once we had all the details of the order we shipped out and communicated the new tracking number to the customer. 

  Customer response

  06/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   I will let you know if I do not receive the zoll pads by Monday.

  if not I will reopen the complaint.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On February 28th 2022 my credit card was charged for $115.99, for pads and a battery. There was no mention of backorder at the time of purchase. Also, no confirmation email was received. The company has not responded to a text sent on March 11th 2022. No emails have been sent on the status of the order. Their website says to text them, and it is worth mentioning I tried to call many times also.

  

  Business response

  05/31/2022

  Im sorry that we did not get the text message. These items are still on a nationwide backorder and will ship as soon as they are available.

  Customer response

  06/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed order #****** on-line with AEDLand on 4/29/21 for 8 ea. Heartstart OnSite AED Business Packages for a total of $9,512.00. This order was charged to my credit card on 4/30/21. Due to personnel changes it wasn't discovered until Dec. 2021 that the order had never been received & I was contacted by the end-user inquiring as to where this order ended up because they never received the units. Our receiving department logs in all deliveries & has no record of having received this order so I tried to contact the vendor to get shipping/tracking info to make sure it was shipped to the correct address & who ultimately signed for it. I called the phone# provided on the AEDLand web site numerous times but it always went to voicemail & the mailbox was full. I also sent a message through the web site & didn't receive a response. I finally texted the vendor at the same phone number & the owner finally responded via text on 12/9/21 saying that he would look but that *** deletes tracking after 120 days but he would still try. I hadn't heard back so I contacted him the next ******** responded that their system showed the order shipped to the address that I provided but again *** deletes tracking after 120 days but they would still try & locate. Again didn't hear back & after more phone calls (mailbox full) I asked again via text (on 1/5/22) & no response. In the meantime I contacted *** to see if there was any way they could help ********* said only if I could provide a tracking number. I called & texted again on 1/18/22 asking if he could please provide me with the tracking information and he texted back "I will call you tomorrow if that is ok" to which I replied "Yes, please" but he never called. I called numerous more times (mailbox still full) & he responded to my text (again asking for on 2/4/22, again asking for tracking# & he reiterated that *** doesn't keep tracking that far back & it no longer exists. It's such huge sum of ******** at a loss as to what can be done.

  

  Business response

  05/23/2022

  We have conducted business with this organization without issue many times but as I have stated to the customer *** does not have tracking info after 120 days and that is not something that we keep either so finding a tracking number is not an option as we have tried. Our records show the order was completed and shipped. I would be willing to do a partial refund but as a small business the loss of the product and the refunded amount multiplies the situation.

  Customer response

  05/25/2022

   
  Complaint: 17174835
  
  I am rejecting this response because:  Today 5/25/21 I placed another call to *** and they reiterated to me that they CAN track and supply me proof of delivery information even if

  it's over 1 year old but I would need that tracking number in order to obtain that info. I am again asking the vendor to please provide me the tracking number for referenced order# ******

  placed on 4/29/21 in the amount of $9,512.00 that was charged to my Mastercard on 4/30/21 so that we can find out if the shipment was indeed delivered to the proper address and if so,

  (or if not) where it ended up and who signed for it. This tracking information was never provided to me after placing the order so I have no way of obtaining the tracking number unless the

  vendor provides it to me. Vendor has not provided a reason why he can't provide me with the *** tracking number other than "*** deletes tracking information after 120 days" which,

  according to my conversation today with a live *** rep, is NOT TRUE.  Please provide the *** tracking number for this order.

  
  Sincerely,
  
  *****************************************

  

  Business response

  05/25/2022

  I appreciate you reaching out to *** but your rep is incorrect If we were able to get the tracking number we would as we have tried several times. I have fully refunded your order and sent you an email copy of the receipt. We are going above and beyond to resolve this at a great financial loss for product that was shipped to your organization! I would certainly hope that when you do find your product you will reimburse us for the product sent. 

• Initial Complaint

  03/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On September 24, 2021 I ordered a battery and defibrillator pads from AEDLAND. My credit card was charged for both. I received the battery but not the pads.On October 3, 2021 I received an e-mail stating that there was a national outage of pads but that they would be sent when available,On January 29, 2022 I sent an e-mail asking for the pads or a refund of the charge. I heard nothing from them.Two weeks ago I texted them (they have no phone number listed on their website and request that customers text them instead). I received a text stating that they would look into the matter. I have not had further correspondence from them.Looking at their reviews and complaints filed with the BBB my complaint does not appear to be unique.

  

  Business response

  03/30/2022

  This item continues to be on a nationwide outage. We do not have any record of contact being made. All customers with items on backorder are sent an automated email periodically to update them on the status of the backorder through a 3rd party service. As stated this product is still not available in the ** due to supply chain issues so a full refund was issued and the customer order was removed from the backorder.

  Customer response

  03/31/2022

   
  Complaint: 16899372
  
  I am rejecting this response because: What I wrote in the complaint was the absolute truth. I did not receive a refund for the unsent item. Show me the evidence since you stated I was issued a refund.
  
  Sincerely,
  
  *************************

  

  Business response

  03/31/2022

  Once again, your refund was issued the other day and the email is automatically sent through the credit card processing system. I will once again send it to you and provide you with the transaction number. If you have not received it You should contact your credit card and provide them with this transaction number . Below is a copy of the information on the refund.

   

  ========== TRANSACTION RECORD ==========AEDLAND.COM ************************************************************************************* WWW.AEDLAND.COM TYPE: Refund ACCT: **** $ ***** USD ($ ****** USD was requested)CARDHOLDER NAME : ************************* CARD NUMBER : ############**** DATE/TIME : 30 Mar 22 22:09:39 REFERENCE # : 001 ******* T AUTHOR. # : 00002D TRANS. REF. : ****** Approved - Thank You 100 Please retain this copy for your records.======================================== *** Duplicate ***

  Customer response

  04/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩