Business ProfileforMotor Inn of Spirit Lake Inc

I bought a used vehicle from them. Was told that everything worked no problems. I bought the vehicle as is. But the vehicle had problems with the headlights. They said that it worked when they got it in. But was told from a auto mechanic that it could have not worked. The electrical box that runs the headlight on driver side was burned out. Cannot get the part due to it not made anymore. We bought this vehicle in clean honest faith. We got screwed. Now have to spend more money to get something else. Would not ever buy from them again. We got screwed.........

To whom it may concern,

When ******* came into our dealership on October 23rd, 2023, she and her husband took their 2008 **** Explorer on an extensive test drive and performed a satisfactory walk around for themselves. 
******* and her indicated that they would like to purchase the Explorer. We agreed on a final sales price with the condition that the sale was on as-is terms, with no warranty or guarantees. In the following attached documents, you can see in multiple places, which can be shown to go significantly above the minimum requirements stated by the federal government and the *************, that the buying parties were informed of the as-is, no warranty sale.
Once the terms of the sale were agreed upon by both parties, the buyers filled out their first contract, which is shown in the first attached document, known as Final worksheet & Agreement to Purchase. This document indicates her willingness to accept immediate delivery of the automobile on my terms, which is at the bottom of the document above her signature indicating her acceptance. 
During the standardized delivery process, ******* began completing her paper. Of the various legal documents mandated by the federal and state government ******* signed in the buyers guide (attachment 2). This document is displayed in every vehicle per federal and state laws. As indicated, this vehicle was sold on an as-is basis. The document states the dealer does not provide a warranty for any repairs after the sale. On the back side of the buyers guide, ******* signed by accepting knowledge of receipt of the buyers guide.
Furthermore, attachment 3 is the standard Motor Vehicle Purchase Agreement. This document shows the details of the purchase agreement, including the vehicle being purchased, numbers and options associated with the purchase, etc. This document is required by law, and defines in red print, in the lower right hand corner, the details that any buyer is aware that they are purchasing any vehicle in an as-is condition. Unless they choose to enter into an extended warranty contract. ******* was offered, and chose to decline any extended warranty contract that was offered.
It is important to note the extra steps taken to note the terms of the sale in the lower left corner that ******* was asked specifically to sign that she and her husband acknowledge that the terms of the sale were as-is, no warranty. 
Moreover, in the document Legally binding transfer of liability, she indicated that she declined any extended warranty options that were at her right to purchase. This document also shows that extended warranties were offered to the buyers, the terms of the contract, and that they chose to decline those warranties. 
Finally, in the attachment of the we owe, the buying party, ******* and ******, were asked if there were any verbal or non-verbal promises made to them about the condition of this vehicle. You can see that nothing is listed. It is also stated that No verbal promises or representations have been made except ______, with the blank remaining blank, indicating that no promises had been made by anyone at the dealership to ******* or *****, and was signed with acceptance at the bottom.

While we regret to hear of ******* and *******' issue of their broken headlight after the purchase, we feel we have been more than up front on the terms of the sale and the condition of a 15 year old vehicle with ******* miles. Our dealership has been in business for over 75 years, selling and serving hundreds of vehicles every year. The honesty in our business practices is why our business has survived for generations of customers. While we feel we go the extra mile to stress the honesty of our process, we do not have a crystal **** for us, our customers, nor anyone.