Reviews

Review Details

• Review fromLynette J

  Date: 10/31/2023

  1 star

  Lynette J

  Date: 10/31/2023

  I bought a used vehicle from them. Was told that everything worked no problems. I bought the vehicle as is. But the vehicle had problems with the headlights. They said that it worked when they got it in. But was told from a auto mechanic that it could have not worked. The electrical box that runs the headlight on driver side was burned out. Cannot get the part due to it not made anymore. We bought this vehicle in clean honest faith. We got screwed. Now have to spend more money to get something else. Would not ever buy from them again. We got screwed.........

  Motor Inn of Spirit Lake Inc

  Date: 11/07/2023

  To whom it may concern,
  
  When ******* came into our dealership on October 23rd, 2023, she and her husband took their 2008 **** Explorer on an extensive test drive and performed a satisfactory walk around for themselves. 
  ******* and her indicated that they would like to purchase the Explorer. We agreed on a final sales price with the condition that the sale was on as-is terms, with no warranty or guarantees. In the following attached documents, you can see in multiple places, which can be shown to go significantly above the minimum requirements stated by the federal government and the *************, that the buying parties were informed of the as-is, no warranty sale.
  Once the terms of the sale were agreed upon by both parties, the buyers filled out their first contract, which is shown in the first attached document, known as Final worksheet & Agreement to Purchase. This document indicates her willingness to accept immediate delivery of the automobile on my terms, which is at the bottom of the document above her signature indicating her acceptance. 
  During the standardized delivery process, ******* began completing her paper. Of the various legal documents mandated by the federal and state government ******* signed in the buyers guide (attachment 2). This document is displayed in every vehicle per federal and state laws. As indicated, this vehicle was sold on an as-is basis. The document states the dealer does not provide a warranty for any repairs after the sale. On the back side of the buyers guide, ******* signed by accepting knowledge of receipt of the buyers guide.
  Furthermore, attachment 3 is the standard Motor Vehicle Purchase Agreement. This document shows the details of the purchase agreement, including the vehicle being purchased, numbers and options associated with the purchase, etc. This document is required by law, and defines in red print, in the lower right hand corner, the details that any buyer is aware that they are purchasing any vehicle in an as-is condition. Unless they choose to enter into an extended warranty contract. ******* was offered, and chose to decline any extended warranty contract that was offered.
  It is important to note the extra steps taken to note the terms of the sale in the lower left corner that ******* was asked specifically to sign that she and her husband acknowledge that the terms of the sale were as-is, no warranty. 
  Moreover, in the document Legally binding transfer of liability, she indicated that she declined any extended warranty options that were at her right to purchase. This document also shows that extended warranties were offered to the buyers, the terms of the contract, and that they chose to decline those warranties. 
  Finally, in the attachment of the we owe, the buying party, ******* and ******, were asked if there were any verbal or non-verbal promises made to them about the condition of this vehicle. You can see that nothing is listed. It is also stated that No verbal promises or representations have been made except ______, with the blank remaining blank, indicating that no promises had been made by anyone at the dealership to ******* or *****, and was signed with acceptance at the bottom.
  
  While we regret to hear of ******* and *******' issue of their broken headlight after the purchase, we feel we have been more than up front on the terms of the sale and the condition of a 15 year old vehicle with ******* miles. Our dealership has been in business for over 75 years, selling and serving hundreds of vehicles every year. The honesty in our business practices is why our business has survived for generations of customers. While we feel we go the extra mile to stress the honesty of our process, we do not have a crystal **** for us, our customers, nor anyone.
  
  

• Review fromBK

  Date: 12/12/2022

  1 star

  BK

  Date: 12/12/2022

  Horrible experience. Took Jeep in while on vacation in the lakes area after I self-diagnosed a glow plug out of the diesel. They scheduled me in. Didn't have the part. They couldn't get me back in while I was on vacation there. Sent me a diagnostic bill for not doing the repair. Never mentioned there would be a bill when I went in or left that day. Then charged me (illegal) 30% interest on the unpaid bill. Tried to be fair with them and they refused to do the right thing.

  Motor Inn of Spirit Lake Inc

  Date: 12/27/2022

  This letter is in response to Brain ******* vs Motor Inn of Spirit Lake Inc. On August 15th, 2022 Brian ******* brought his 2014 Jeep Grand Cherokee into our Motor Inn of Spirit Lake Chrysler Dodge Jeep Ram service center stating that his check engine light was on and requested our trained service team to diagnose the check engine light. Mr. ******* Jeep was diagnosed by our senior master technician beginning just after 8 AM that morning. The certified senior master technician found an active code fault of P066E-00. Indicating that the glow plug circuit was below threshold for cylinder 3 (attached Exhibit 1). Per the certified diagnostic training, the technician cleared the code from the vehicle’s on board computer, continued with the recommended diagnostic test by cycling the key on and off in intervals.The code did not return. The certified senior master technician continued with the factory recommended diagnostic procedure and test drove Mr. ******* Jeep. The technician rescanned the Jeep for active faults and none were found. Based on the technicians experience in his master certification training and real world experience with other vehicles with this issue, the technician recommended that the glow plug in cylinder 3 be replaced as it is likely that this issue will return in the future and will avoid the vehicle from leaving the driver needing a tow and/or damage to the engine and/or powertrain. Our trained service team then spoke with Mr. ******* about the courtesy safety inspection (vehicles battery health, tire tread depth, and brake pad depth), the diagnostic of his check engine light which he asked us to diagnose, its findings, and the correction recommended by the factory trained technician. Mr. ******* then approved the recommended repair and cost estimate (the estimated total for parts ($67.78) and labor time ($140.43 diagnostic time, and $127.66 repair time) came to $335.87, plus applicable tax, (attached Exhibit 2)) from our senior master technician. The part was not currently in stock at our repair facility and would need to be ordered. The part was ordered the same day, August 15th, with free next day delivery from the Jeep distribution center. At the time Mr. ******* was informed of this, he pre-scheduled an appointment with our service center to get the repair completed. Mr. *******' appointment to complete the recommended repair was set on August 20th, at 11 AM. Our service department contacted him on August 19th to confirm his appointment. On August 19th, Mr. ******* stated to our service team that he had to leave town and would not be returning to our location in the near future. Our service team informed him that we would close the ticket and bill (attached Exhibit 3) him for the diagnostic labor time that our senior master technician used to complete his diagnosis. Mr. ******* strongly disagreed with being charged for the diagnostic labor time and he was not going to pay his bill. Shortly after sending “over 60 days past due” letters from our accounts receivable, Mr. ******* called our dealership. Mr. ******* aggressively expressed his disagreement with the bill for the diagnostic time. Mr. ******* was offered to drop the late fee from his bill if he paid that day. Mr. ******* aggressively declined and ended the conversation. In the middle of November, our head accountant called Mr. *******, he did not answer and she left a message stating to please call her at his convenience. Mr. ******* returned her call on November 18th, while she was out on her lunch hour. Our accountant returned Mr. ****** call at about 4 PM that day. On the phone call, he aggressively disagreed with our diagnostic bill, late fee charges, at a highly intense tone of voice past the point of understanding and common courtesy. Our accountant politely asked him to call back when they could have a courteous discussion and ended the conversation with Mr. *******. Mr. ******* immediately called back and was extremely hostile towards our receptionist when she answered the phone. Mr. ******* then threatened to “blow the place up”. Our secretary ended the phone call physically shaking. Out of an abundance of caution for our employees safety the local police department was called. Our accountant informed the local authorities of the threat stated by Mr. ******* and the situation involved. The police department was given his contact information and is currently in their hands. Motor Inn of Spirit Lake believes any business has the right to charge for services, labor rendered, and requested by any customer. In this case our customer is Mr. *******. Our factory trained technicians receive ten thousands of dollars of training per year at our expense. This does not include the even larger monetary investment spent on our behalf every year to maintain facility requirements and special tools to keep up with meeting our service customers needs in a rapidly evolving and competitive market place. To resolve this issue, Motor Inn of Spirit Lake is still willing to waive the late fee penalty upon full and prompt payment from Mr. *******. Mr. ******* has taken further action by contacting the Iowa Attorney General. The conclusion on of the Attorney Generals review he was directed to pay his bill with us and as of to date, has not done so.

  BK

  Date: 12/28/2022

  Motor Inn of Spirit Lake's response is full of rampant lies: 1) they had no need to diagnose the jeep. I already had done so with my own J-diagnostic tool. Have the photos to prove it, but it won't let me post them here. I brought it in to get it fixed that day, not get it diagnosed, they didn't have the part, had to order it and when they called me after it came in, they could not get me back in while I was in town on vacation. I pushed them to try and find a time to make it work, but they couldn't find anyone. Puzzling because when I was there the first time, I was the only customer on the entire property ... The place was like a funeral home 2) They never scheduled me an appointment on August 20. If they did, I would have had the Jeep repaired there. They could not find a time while I was still in town for vacation; 3) They never once spoke to me about a courtesy safety inspection; 4) I never approved the recommended repair and cost estimate, because they could not get me back in; 5) I never threatened to "blow the place up". That is just ludicrous. Not sure who is responding to this, but it clearly isn't the person I dealt with and is relying on hearsay to piece this together. I was there. This person wasn't.