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          Homemakers Furniture has 1 locations, listed below.

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            Business ProfileHomemakers Furniture

            Furniture Stores
            BBB accredited business

            Contact Information

            10215 Douglas Ave

            Urbandale, IA 50322-2008

            Visit Website
            (515) 276-2772

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            Customer Reviews

            2.02/5

            Average of 45 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/26/2001

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company is a retail sales establishment of home furnishings and accessories.

            Business Details

            Location of This Business
            10215 Douglas Ave, Urbandale, IA 50322-2008
            BBB File Opened:
            4/1/1975
            Years in Business:
            50
            Business Started:
            7/1/1974
            Business Incorporated:
            10/25/2000
            Accredited Since:
            3/26/2001
            Type of Entity:
            Corporation
            Business Management
            • Shauna Wagner, Customer Service Supervisor
            • Dave Merschman, President
            Contact Information

            Principal

            • Dave Merschman, President

            Customer Contact

            • Shauna Wagner, Customer Service Supervisor
            Read More Business Details and See Alerts

            Customer Complaints

            31 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/02/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Placed a big furniture order totaling ******* in early March in which we were given dates and told it'd be free delivery. Got a call around March 10th-11th stating that we wld owe $279 for delivery and decided that it wldnt be worth it and decided to get something else that we didn't have to pay more money and wait so long for (from a different store). When I called to cancel, they said no problem... they never disclosed how long they would hold the money for. Waited like a week, decide to call back, they said it'll take FIFTEEN days, we'll that didn't happen... decide to call back and now they tell me up to THIRTY days bc it was an out of state order. Howww does that affect anything, why are we not being told upon canceling how long it takes for a refund? Why are refunds taking so long to process? How is it legal to just keep ahold of my almost $2500 and expect me to just be ok with it? Please please send me back my refund, this is such an unfair way to treat customers.
            Read More
            Read 30 More Complaints

            Customer Reviews

            45 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Darrell H

            06/25/2024

            Had an electric sofa recliner and Guardsman warranty. After about 1 year motor went out. Reported to Guardsman waited 3 months for their review. Now goes back to homemaker to order the part. part ordered in Jan, received in June but is mechanism and not motor. Motor now ordered but who knows when will be received. Now has been over one year waiting to get fixed and anticipate will take another. Absolutely unbelievable and ** getting irritated that nothing is happening

            Homemakers Furniture Response

            06/26/2024

            Hi, *******, were sorry to hear about your experience, this is definitely not the Homemakers standard. I have forwarded your information to our service-parts department who are looking into this and contacting ******* Furniture to get eta on the part. It does appear the first order from Guardsman was submitted as a complete mechanism and then for a motor. Please email us at ************************************************** if you have any additional details that youd like us to be aware of or can help with. Thank you and my apologies again, we will reach out to you soon!

            Homemakers Furniture Response

            06/26/2024

            This part is to arrive at the end of the week. We will reach out to you and have a Homemakers service technician set to install so you are not scheduling it with the ****************** Thank you!
            Read 44 More Customer Reviews

            Local BBB

            BBB serving Greater Iowa, Quad Cities, and Siouxland Region

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