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Customer Review Ratings
Average of 41 Customer Reviews
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Review fromBrandi G
Date: 01/26/2025
5 starsWe found a couple of Lazy Boy recliners that we wanted locally in *****, **. As we were saving to purchase the recliners, we did more research online. We happened to find the same recliners on the Homemakers Furniture website, but they were WAY cheaper. We saved $900 even with shipping. We were skeptical at first, so we called Homemakers. They answered all of our questions and were very friendly. We decided to go for it and order them. It took about a month, but we got them and SAVED OVER $900!! We love them. We would recommend Homemakers Furniture to everyone. Great service. Great delivery. Great product!Review fromHeather N
Date: 10/16/2024
1 starHeather N
Date: 10/16/2024
I ordered a sectional online but canceled same day within a couple hrs and was still charged *******
Homemakers Furniture
Date: 10/21/2024
Hi, we’re sorry to hear about your experience, this is definitely not the Homemaker’s standard. I would like to have someone from our team look into this further. Could you please send me the phone number used when purchasing to [email protected] so I can look up your order information? Please also feel free to share more information about your experience. Thank you and my apologies again!Review fromTammy K
Date: 08/20/2024
1 starI was charged for an item they didn't even have in stock and now I'm getting the run-around with my refund.Review fromDk W
Date: 07/30/2024
5 starsDk W
Date: 07/30/2024
We were at Homemakers a couple different times, looking for multiple furniture pieces. Both salesperson Heaven and **** were extremely helpful, kind, and patient. In fact all the salespeople we encountered were helpful.Thank you to them! It made the shopping experience so much better.Homemakers Furniture
Date: 08/01/2024
Thank you for your feedback about your shopping trip with us! Your positivity means a lot to us, we work hard to deliver the best service possible, and were glad it showed during your visit!Review fromDarrell H
Date: 06/25/2024
1 starDarrell H
Date: 06/25/2024
Had an electric sofa recliner and Guardsman warranty. After about 1 year motor went out. Reported to Guardsman waited 3 months for their review. Now goes back to homemaker to order the part. part ordered in Jan, received in June but is mechanism and not motor. Motor now ordered but who knows when will be received. Now has been over one year waiting to get fixed and anticipate will take another. Absolutely unbelievable and ** getting irritated that nothing is happeningHomemakers Furniture
Date: 06/26/2024
Hi, *******, were sorry to hear about your experience, this is definitely not the Homemakers standard. I have forwarded your information to our service-parts department who are looking into this and contacting ******* Furniture to get eta on the part. It does appear the first order from Guardsman was submitted as a complete mechanism and then for a motor. Please email us at ************************************************** if you have any additional details that youd like us to be aware of or can help with. Thank you and my apologies again, we will reach out to you soon!Homemakers Furniture
Date: 06/26/2024
This part is to arrive at the end of the week. We will reach out to you and have a Homemakers service technician set to install so you are not scheduling it with the ****************** Thank you!Review fromcharles S
Date: 06/09/2024
5 starscharles S
Date: 06/09/2024
We love your store and will go back again real soonHomemakers Furniture
Date: 06/25/2024
It was a pleasure serving you, *******! We appreciate your business and taking the time to share your positive feedback with us.Review fromDave B
Date: 03/21/2024
4 starsDave B
Date: 03/21/2024
Love the store, love the prices, love the furniture. My issue was our "helper" with our order. 1. Seemed confused at time of adding furniture to our order. 2. Clearly told him we wanted **** loveseat, ordered COCOA!! 3. Set us up for DELIVERY, told us it'd be here following THURSDAY. We called when not receiving prior day delivery call. Found out. 1. Our order had to be rewritten.... surprise, surprise. 2. When it was rewritten, it was set up for pickup vs delivery. Ugh!! 3. They don't even delivery in our area on Thursdays!! Surprise, Surprise.Although as we left store we had a bad feeling based on our "helper". But, when we called today the lady that helped us we SO VERY HELPFUL in getting order corrected abd set up for delivery, that we will still shop here and love the store, but will be sure to get a "helper" that we're comfortable with. I wish I had the helpful lady's name, to recognize her. I do have the "helpers" name if the store manager would be interested!!!!Homemakers Furniture
Date: 05/01/2024
Hi, **** were sorry to hear about your experience, this is definitely not the Homemakers standard. I would like to have someone from our team look into this further. Could you please send me the phone number used when purchasing to ************************************************** so I can look up your order information? We are so glad you received assistance and would love to recognize her please also feel free to share more information about your experience. Thank you and my apologies again!Review fromMonica P
Date: 03/20/2024
1 starMonica P
Date: 03/20/2024
Their third-party delivery service damaged the top left of the dresser, so broken wood is protruding and the top left drawer doesn't open properly. When I contacted customer service via the chat module, they instructed me to email them photos and proof that it was damaged during delivery. I sent them a photo from the day of delivery that showed the giant hole in the box exactly where the dresser was damaged, plus a dozen more of the box and the furniture from every angle. It's been 15 days and they've yet to reply with a solution. And I followed up a week ago, and still nothing.Homemakers Furniture
Date: 05/01/2024
Hi, ****** were sorry to hear about your experience, this is definitely not the Homemakers standard. I would like to have someone from our team look into this further. Could you please send me the phone number used when purchasing to ************************************************** so I can look up your order information? Please also feel free to share more information about your experience. Thank you and my apologies again!Review fromStephanie G
Date: 02/23/2024
1 starStephanie G
Date: 02/23/2024
Delivered wrong furniture, including custom chair. Never refunded the delivery charge. Brought me the right couch but had to wait for the right chair to be made. Never gave me the discount they offered. Now the new chair, an expensive recliner, doesnt work properly a month later. Ive called multiple times and nothing has been resolved. Never shop here.Homemakers Furniture
Date: 05/01/2024
Hi, ********* were sorry to hear about your experience, this is definitely not the Homemakers standard. I would like to have someone from our team look into this further. Could you please send me the phone number used when purchasing to ************************************************** so I can look up your order information? Please also feel free to share more information about your experience. Thank you and my apologies again!Review fromKeri C
Date: 02/14/2024
1 starKeri C
Date: 02/14/2024
I purchased a sectional in May 2022 and shortly after the one year both end recliners the wood frame had broke on both of them. I called Homemakers and they said I needed to contact Guardsman for the protection warranty for my leather sectional- ( I told them I didn't have a leather sectional that it was cloth- ( And the sales lady that said Guardsman protection plan would cover everything on the sectional ) and they said that is what Homemakers put it under ) I sent a claim over in July 2023, but it never went through, So I called Guardsman again and talked to ******* 8/14/23 and he said to fill out a form again and change the dates on the claims. I did that and never heard anything, so filled the forms out again online on 9/26/23 and never heard back AGAIN! Called 2/13/24 and talked to someone and they said the claims were denied due to the date they were filed. I can't believe the furniture was made so poorly for $3000 and only lasted 1 year for a single family home. I have had the worst experience with Homemakers and Guardsman Warranty and would not recommend anyone there based on my experience. I personally will never use them again as they don't work with the customer after the sale or stand up with what they sell!!!Homemakers Furniture
Date: 02/20/2024
Hi, **** were sorry to hear about your experience, this is definitely not the Homemakers standard. I would like to have someone from our team look into this further. Could you please send me the phone number used when purchasing to ************************************************** so I can look up your order information? Please also feel free to share more information about your experience. Thank you and my apologies again!
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