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Find a Location

Vision Park Family Eye Care has 1 locations, listed below.

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    Business ProfileforVision Park Family Eye Care

    Optometrist
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/10/2012

    Years in Business: 95

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Business Details

    Location of This Business
    2699 86th St, Urbandale, IA 50322-4309
    BBB File Opened:
    10/14/2002
    Years in Business:
    95
    Business Started:
    1/2/1929
    Accredited Since:
    9/10/2012
    Business Management
    • Dr. Beth Triebel, Co-Owner
    • Dr. Wendy Muller, Co-Owner
    • Dr. Melissa Billings, Co-Owner
    Contact Information

    Principal

    • Dr. Beth Triebel, Co-Owner

    Customer Contact

    • Dr. Beth Triebel, Co-Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    date: 12-13-2022 I had my eyes checked, wonderful doctor. I went out to look at glasses and found the frames I wanted. I was quoted $423.20 with an extra 20% taken off. We also talked about the lenses, single or progressive, the DR. had said progressive would be best for me, I told her I never got use to them the last time I had progressive. The girl said that it may take a couple weeks to get use to them and that it was ok if I didn't, they would try something else, I asked if it would cost to try bi-focals, she said no, we won't have to pay for the new ones, some kind of thing with the place they got the lenses. wanted to be sure that I really wanted glasses. When I was sure, I went back:2-13-23 Went in to get glasses. The girl I spoke to didn't seem to be around, so I had to speak with someone else. This woman worked very hard to find frames that would fit me. She looked at the prescription and the information on how much it would be on the Eye glass prescription. This time it was, $520.20. Since I had decided on glasses, I paid it. I tried them for nearly a week and a half once I received them. Every time I stood up and walked around with them on, I got dizzy. I tried removing them each time I walked around the house, this worked but didn't help me see when I wasn't wearing them. So, I went back, they said bifocals would be much better for me, he checked where to put the line and it seemed ok, so he ordered them. I got the glasses back and was told to try them for the weekend. The line was in the middle of my eyes, but the girl I saw this time said they were perfect. I couldn't see. Finally, I asked my husband to take them back. He did and they told him that they would not take them back or refund the money. I had spent too much time crying over this and driving in to get new ones. I wanted to go elsewhere and get single vision. They said they were ******* money on these glasses already. The first girl said it never cost them when they send them back. ??? I don't want these glasses anymore and for a while not from anyone.
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    Customer Reviews

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