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Find a Location

SmartScripts has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • SmartScripts

      1010 W. Madison St Suite 1 Washington, IA 52353

      BBB Accredited Business
    • SmartScripts

      2101 Act Cir Iowa City, IA 52245-9581

      BBB Accredited Business

    Business ProfileforSmartScripts

    Online Pharmacy
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/21/2021

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    SmartScripts has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • SmartScripts

        1010 W. Madison St Suite 1 Washington, IA 52353

        BBB Accredited Business
      • SmartScripts

        2101 Act Cir Iowa City, IA 52245-9581

        BBB Accredited Business
      Location of This Business
      1010 W. Madison St Suite 1, Washington, IA 52353
      BBB File Opened:
      3/17/2021
      Years in Business:
      9
      Business Started:
      2/11/2015
      Business Incorporated:
      2/11/2015
      Accredited Since:
      6/21/2021
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • SmartScripts, LLC
      Business Management
      • Todd Thompson, CEO
      Contact Information

      Principal

      • Todd Thompson, CEO

      Customer Contact

      • Todd Thompson, CEO

      Industry Tip

      BBB Tip: Buying medicine online

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/29/2021

      Complaint Type:
      Order Issues
      Status:
      Resolved
      Complaint Details Unavailable

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      April A

      1 star

      03/14/2022

      I was contacted by Smart scripts and I asked if this was about a special order prescription I was prescribed. The woman said "yes" so I gave her my insurance info. They transferred ALL of my prescriptions over (not including the special order of course) as I was telling my doctors NOT to listen to them. They charged a higher copay and when I tried to call and transfer back to Express Scripts they lied and said Express Scripts had to call them. So I called Express Scripts and they looked into it saying no I was right SmartScripts had to transfer the stolen scripts back to Express. When I recalled SmartScripts them tried not to give me a pharmacist who needs to make the transfer but again send me through their chain of people. I insisted and the pharmacist said he will transfer by the end of the day. I am a 40 year old woman and I wonder how many older people they are taking advantage of with deviously taking over their prescriptions and lying about how to get them back to the pharmacy they prefer. They deny I paid more in copays but according to Express Scripts they charged more as well.

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