Complaints

This profile includes complaints for Hy-Vee Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hy-Vee Inc has 262 locations, listed below.

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• 

  Hy-Vee Inc

  5820 Westown Pkwy West Des Moines, IA 50266-8223

  
• 

  Hy-Vee Fast & Fresh

  2308 East Clairemont Avenue Eau Claire, WI 54701

• 

  Hy-Vee Grocery Store

  S Oneida St Suit 100 Ashwaubenon, WI 54304

• 

  HY Vee Pharmacy

  2951 S.W. Wanamaker Road Topeka, KS 66614

• 

  HyVee Grocery Store

  4000 W 6th St. Lawrence, KS 66049

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 5 bags of chicken on Sunday March 3 which we had to make another trip back into store because you have to use the dumb perk card to get the sale price, had to wait many days for refund of first order which we had thought wasn't refunded & still not even sure it ever was when we called about this issue we brought up how the chicken bags leaked all over our car, kitchen floor, fridge and freezer, lady said she would take care of it, a second manager **** told us she would figure out something to do about it, then nothing was ever done, we have had to call numerous times only to be transferred around the store over & over again, hung up the phone on us many ************* are just rude. I have salmonella chicken juice all over my hummer, fridge, freezer and kitchen floor. This also happened to us last time we bought this chicken in these bags so one would think they would change the bags, but no a year later it has happened again. Several people promised they would fix the issue & only said to bring it back in store, then said they would figure out a refund but never did well I am not getting more salmonella juice all over my car again, enough is enough already. It already made us sick having to clean up gallons of salmonella juice from leaking chicken bags. Chicken was $40 for 5 bags and would like my hummer cleaned out,

  

  Business Response

  Date: 03/18/2024

  We thank the customer for letting us know about this experience, and we apologize that it was not up to our service standards. Our store leaders have been in touch with the customer to resolve the refund issue, as well as the need to clean their vehicle. We appreciate the customer's willingness to discuss the issue with our store leaders, and hope to earn the chance to serve this customer again in the future. 

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been out of my ADHD medication for ten days. The pharmacy isnt filling it with brand name since they are out of the generic. Due to personal vandeta the pharmacist on staff when I called about brand basically ignored the question. He was very unprofessional. They havent reached out to my doctor or my insurance company to find a solution.Nor have they spoke to me about the issue in-depth. They have just left me without anything for going on two weeks. This is very unprofessional behavior from a business.

  

  Business Response

  Date: 03/15/2024

  We appreciate this customer contacting us about her prescription issue. After further research with the local pharmacy, we learned that the customer had requested the prescription be transferred to an out-of-network pharmacy and due to the limitations of the customer's insurance plan it will cost more than when she had it filled at ******. If she wishes to transfer the prescription to another pharmacy, that pharmacy simply needs to contact our Hy-Vee pharmacy staff and we will release the prescription immediately. We hope this helps clear up any confusion and resolve this customer's issue. 

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21343960
  
  I am rejecting this response because: I never requested anything to be transferred out of the pharmacy simply that it be filled with brand and my insurance had already approved an override. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store wanted customers to sign up for new perks card 2 months ago have not received this new card as of yet was told we were but wasn't was told old card would register all the discounts now as of this day was informed we needed a email address I dont have one I'm 80 years old and had to use my son's and come to find out I have not been receiving any discounts for the past 2 months and the store hung up as I complained to them over the phone

  

  Business Response

  Date: 02/19/2024

  We thank this customer for sharing her experience with us, and we apologize that her phone call to our store was not handled properly. We've let the store leaders at that location know about her experience and store leaders will be making sure that the customer service staff at the ********************** is properly trained on handling phone interactions. Our corporate customer care team also reached out to the customer via phone and was able to discuss the available discounts and pricing available through our Hy-Vee PERKS program, and ensure that her account information was up to date so she will receive all available benefits in the future. Again, we thank this customer for letting us know about her experience and sharing her concerns with our corporate customer care representative. 

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought three loaves of Canyon bakehouse country white gluten-free bread, was charged 33 and change and it took a long time for the bread to arrive. When it did, it was moldy, spoiled, and rotten, colored and purple blue and yellow. Ive had six abdominal surgeries and get gut infections so this food poisoning has made it worse and I am asking for a full refund back to my card or a check mailed to my home address.

  

  Business Response

  Date: 02/05/2024

  We thank this customer for letting us know about her experience, and we apologize for the delay in her order being received. Severe weather in our region delayed several shipments, as did the federal holiday that happened after the customer's order was placed, and unfortunately her shipment was among those delayed. A full refund was processed on Feb. 1 at the customer's request and should have appeared on the customers card shortly thereafter. Again, we apologize for the delay and hope to have the chance to serve this customer in the future.

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a pickup order at my local hyvee on 12/21/2023 in the amount of $86.20. I did not receive several items in my order totaling the amount of $19.51. I emailed hyvee on 12/21/23 asking for the items as I needed them for holidays. Did not get a response and followed up on 12/27/23 asking for a refund and have not had a response. I would like a refund

  

  Business Response

  Date: 01/23/2024

  We thank this customer for letting us know about her experience. Our store management team has talked with the customer to provide the refund requested, and let the customer know that she is encouraged to reach out directly to our local store leadership in the future if she has any problems at all with her orders.

  Customer Answer

  Date: 01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Refilled my prescription for my allergy medication over the phone. When ii went to pick it up the lady working their not the person who fills prescriptions. The person who help recommended a over the counter product which I purchased. My problem is that when I called back to the pharmacy the automated system stated that the prescription had been refilled and it was to early to refill. My problem is that I did not get this item filled by the pharmacist I brought it over the counter.

  

  Business Response

  Date: 01/03/2024

  We thank this customer for letting us know about their experience. If the customer can let us know which Hy-Vee pharmacy they purchased the over-the-counter medication, we can have that store connect directly with the customer. 

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21089156
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************;   The hy-vee store is store #2 ************************************************************

  

  Business Response

  Date: 01/17/2024

  We thank this customer for letting us know about his pharmacy experience. We will be sending a gift card to the address provided to cover the customer's requested refund. We've also spoken with the pharmacy manager about why the prescription was marked as refilled when the customer hadn't received it; the prescription had been filled, but had been put back into our stock when it was not picked up and the prescription record had not been updated yet in our system when the customer reached out. The prescription is now ready for refill whenever the customer would like, and we look forward to serving the customer again soon. 

  Customer Answer

  Date: 01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to gas station aprox 6:50 December 22nd. I got 2 pieces of pizzas and a medium drink . I told the blond lady I didnt have my card . I recently switched billfolds. I gave her my cell phone number to look it up. The dark hair lady with ******* said charge me full price. I didnt agree but going back and forth for 15 minutes was ridiculous. I paid full price for $1.00 drink and 2 pieces of pizza for $5.00. I called and talked to Service Manager and requested to talk to store manager. I deserve the difference back and a apology.

  

  Business Response

  Date: 01/03/2024

  We thank this customer for sharing their experience. If the customer can let us know the Hy-Vee Fast & Fresh location where this transaction occurred, we can have the store leaders contact the customer directly. 

  Customer Answer

  Date: 01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the statement I received was September 26, 2023. The dates of the checks were June 21 and July 19. As you can see that resulted in two $30 service charges, I contacted HyVee headquarters in DeMoines and they notified the manager of ****************** store who texted me saying he would discuss this with his accounting manager and she would contact me. She never did and my call to the store resulted in me being told no managers were there,

  

  Business Response

  Date: 12/12/2023

  We thank this customer for sharing his feedback, and we apologize for the amount of time between the date of the notice and the dates of the checks. Our corporate accounting staff is working to speed up the process so these lapses do not happen. The staff at our ******* store has been in contact with the customer multiple times to try to resolve the situation, with varying degrees of success. The store manager spoke with the customer last week and we are hopeful we can resolve this situation as soon as possible.   

  Customer Answer

  Date: 12/14/2023

  I received your text regarding HyVees response to my complaint and I do not agree with it and have a photo of the document that they sent me however I am unable to copy it into my response. They sent me that document so they know exactly what I am referring to. No, I have not been contacted by them repeatedly and I am not going to pay any part of what they say I owe them!

  

  Business Response

  Date: 12/18/2023

  We were able to speak with this customer on the phone last week, and have resolved the complaint to the satisfaction of both parties. We thank the customer for his time in working with us to come to a resolution. 

  Customer Answer

  Date: 12/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to really enjoy shopping at Hy-Vee, including Aisles Online, but the experience is no longer pleasant. The store is dirty (there arent even disinfecting wipes for carts), and all of the employees seem absolutely miserable. As a retired store manager, Im empathetic to how stressful and hectic the business can be, but whats happening isnt reflective of that. I know that theres newer management, and Im assuming thats a large part of the problem. There are two major issues Im specifically writing about, though. On November 17th (Aisles order ********), I placed an order and asked for items not to be substituted. Somehow, it showed that soups were substituted even though they didnt have any. No soups were included in my order. I called to get my money back, and *** (who was argumentative and didnt want to let me get a word in) eventually said she would credit the $4.24 back to my card. I never received it. The other issue I have, and Im still not comfortable bringing up (Im concerned about how this will be addressed), is from an Aisles order on September 10th (********). At 3:51 AM, I received a text message that said, Hi ******, just confirming I got your note about meat :). I ordered chicken and left instructions asking for a good date, no holes in the packaging, and no blood spots. I dont feel Im overreacting in feeling really uncomfortable about receiving that text message. Ive never received any other text like that or even confirming instructions, especially at 3:51 AM. I also want to add that I canceled my Hy-Vee Plus membership because of the experiences I have been having.

  

  Business Response

  Date: 12/07/2023

  We thank this customer for reaching out to us, and apologize for the poor experience she had with our ********************** The manager of our *********** store attempted to reach the customer by phone but was not able to connect with her. He did send an email confirming that she has been credited for the products she didn't receive, as well as providing his contact information to further discuss her concerns about store conditions and service. We look forward to having the opportunity to earn this customer's business again in the future.  

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order groceries online to get delivered about 2 times a month from the hyvee in *******, ******** *****. And on November 15th, 2023 I placed an order (#********) and had put my substitutions in due to me being at work the next day and I work in a prison and do not have my phone on me to answer the doordasher whos packing my items. I was shorted several items which most of them got refunded or fixed except one. I ordered 9 totoinos pepperoni pizzas and received 0. On my receipt it states the items were fulfilled and I still got charged $17.73 for the 9 pizzas I never received. The dasher named ***** claimed I didnt respond therefore she couldnt add in a substitution. And my boyfriend who was home during the delivery says that it wasnt her delivering the food it was her boyfriend and a child bringing the groceries. I called hyvee on a work phone the day after my delivery to figure out if I was going to get refunded for my pizzas and no one seemed to know and I had to go through 3 people on the phone to talk to someone who could assist me. Still no issue got resolved. Finally today I got the money taken out of my account for my delivery from almost 2 weeks ago after getting partially fixed but I still got charged for the 9 pizzas.

  

  Business Response

  Date: 12/07/2023

  We thank this customer for sharing her experience, and apologize for the disappointing interaction she had with her online order. Our Trenton ********************** has refunded the customer for the product she was charge for but did not receive.