Complaints

This profile includes complaints for Farm Bureau Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Farm Bureau Financial Services

  5400 University Avenue West Des Moines, IA 50266-5950

  
• 

  Farm Bureau Insurance

  PO Box 605 Senatobia, MS 38668

• 

  FBL Financial Group Inc

  3109 Carlisle NE Albuquerque, NM 87107

• 

  Farm Bureau Financial Services

  PO Box 2246 Las Cruces, NM 88004

• 

  Farm Bureau Financial Services

  50 County Rd A-108 Moriarty, NM 87035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Universal Whole Life Insurance policy from Farm Bureau in December of 1984. This is a $50,000 policy that I have continued to pay for over forty years. I am now 77 years old and was planning to use that for funeral expenses or any outstanding bills that my children would need to pay. I maintained this policy by continually paying premiums and updating those premiums annually or whenever it was recommended. In 2023, my premiums totaled $1064.35. In 2024, my premiums totaled $1120.47. At the end of 2024 I started to receive conflicting letters from Farm Bureau with each letter requesting an increase in the premiums I would need to pay in 2025. (see below) In the last letter they requested an increase of my premium to $3295.00 - almost an increase of three times what I had been paying. I felt betrayed and that Farm Bureau was trying to make my policy not affordable for me to maintain. I set up a meeting with a Farm Bureau agent to see if I had any options. I asked him about changing the policy or a partial surrender option. He said there were no options except to continue with the policy or to surrender the policy. Since I am on a fixed income, I felt I needed to surrender the policy. The cash value was only $475.00 so apparently the cash value was also being used to help pay some fees or premiums. I do not feel that I was treated with honesty or fair intent. I was blindsided by this action and now find myself with no end-of-life coverage for me and my family. I feel this is fraudulent and should not be a valid product to sell to the public.September letter: Requesting $243.96 plus $78.53/mo.December letter: Requesting $322.82 but did not list a monthly payment.January letter: Requested $508.25 and $823.75 per quarter until age 86. This letter also stated in bold letters that illustrations are not guaranteed and are subject to change.

  Business Response

  Date: 03/11/2025

  We have received this complaint and will communicate directly with ***** *****.

  Thank you for bringing this to our attention.

   

   

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/6/24 deducted $1,087 (two payments) authorizes for only one automatic payment $505.75. Overdrew my checking account, I had requeated 30 notice of billing changes, This did not happen. Many calls to agents office with no resolution. I said many times only onet payment each month. 9/6/24 Agent did not come for appointment to discuss policy change. Monthly payments changed 9/6/24 A double automatic payment of $1087.75 was deducted from my checking account. This overdrew my account. I called the agents office about this many times. This did not resolve the problem. They owe me $505.75. Many times I said that only one payment should be deducted each month. 11/7/24 the agent came to write a new policy. The monthly payment kept changing $503.32, $560.38 and then $582.32. The policy was finally cancelled. They did refund $720. They do not communicate well and the accounting is very poor.

  Business Response

  Date: 02/03/2025

  We appreciate this individual bringing their concerns to our attention.  We will address the concerns with the individual.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While surrendering multiple insurance policies my paperwork was not submitted by the company correctly or within an acceptable time frame, payment was sent to wrong address, company has not followed through with requests to investigate why payment was delayed, and promises made to expedite payment were not followed through resulting in multiple overdrafts and late fees for myself. The issue has still not been resolved and every mistake made was admittedly that of the company's.

  Business Response

  Date: 09/04/2024

  We appreciate this individual bringing their concerns to our attention. We will address the concerns with the individual.

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a from on 10/18/2023 to surrender my life insurance policy. I was told the processing would take **** days and then I would be mailed a check for my premium return. It has now been over 10 days. I am unable to get any information as to why its late other than they are backed up. I feel they are in violation of their own policy of **** days processing time. I am wanting my money returned immediately and I feel at this point they are stealing my money.

  Business Response

  Date: 11/03/2023

  We appreciate this individual bringing her concerns to our attention and will reach out to her directly. Thank you.

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20820796
  
  I am rejecting this response because:
  I already spoke with them today and no one was able to provide me with any concrete answers. "It could be a few more days or so" is not an appropriate response. Their policy says it takes **** days to process my refund. Its now been 12 days and no one at the company can even tell me how much longer or why its taking so long. 
  Sincerely,
  
  *************************

  Business Response

  Date: 11/06/2023

  A representative of Farm Bureau will attempt to contact the customer by phone on Monday, November 6 with specifics related to her dispute. Thank you.

• Initial Complaint

  Date:05/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I established auto insurance with Farm Bureau Financial Services in 2020. Members are eligible for a low mileage discount if mileage doesn't exceed *****. This is the only criteria & was never told otherwise. Paperwork is sent to members towards end of policy period to capture mileage & then it's prorated at time of renewal. Actual miles aren't reflected. First eligible year I drove out West and put on some miles. I completed paperwork & reported actual miles *******. Prorated miles were over limit, but actual miles made me eligible. I received discount. I then requested & was approved to report actual miles at time of renewal. The next year I wrote on the paperwork that I was going to report actual miles at time of ************** it back. Actual miles reported *******. I received discount. This last year I completed the paperwork as I did the previous *********** it back. Actual miles reported ******* making me eligible but underwriting denied discount. I figured they didn't believe me. I took a video of my VIN # worked my way up to the *************** to my agent ****. I was again denied. **** suggested reasons why the underwriters denied discount. 1- license had expired during covid for which I've renewed. 2- it was stated that I didn't complete the mileage paperwork which I did & sent back. 3- Didn't pay premium on time. I made numerous attempts to pay but discount wasn't reflected. I didn't pay & contacted ****. He advised to pay & then be reimbursed the discount once applied. I paid my premium in full. Underwriting is still denying discount and suggested that I have a chip placed in my car to monitor my driving habits. If I pass, I receive a different discount.My driving record is clean. I haven't filed any claims. I've done anything wrong. According to criteria I am eligible to receive a low mileage discount and that is what I want out of this complaint. Thank you for your time.~*********************

  Business Response

  Date: 05/11/2023

  We appreciate this individual bringing their concerns to our attention. We will be reaching out to the individual to address their concerns.

  Customer Answer

  Date: 06/22/2023

  I filed a complaint with Farm Bureau Financial Services on 5-9-23. I qualified for a low mileage discount that the underwriters denied. After I filed the complaint, I received an email from my agent ************************* stating that it was decided that I would receive the discount. I had already paid my premium in full, but I still have not received reimbursement for the discount. Upon inquiring about my refund, I received an email today from **** stating that now my rates have increased mid-policy. I want a full refund for my entire policy premium minus any mid-policy changes.

  Business Response

  Date: 06/22/2023

  We appreciate this individual bringing their concerns to our attention. We will be reaching out to the individual to address their concerns.

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20039039
  
  I am rejecting this response because:
  That is exactly what they said last time. Nothing has been done.
  Sincerely,
  
  *********************

  Customer Answer

  Date: 07/11/2023

  I havent heard anything from Farm Bureau.

  Business Response

  Date: 07/11/2023

  We appreciate this individual bringing their concerns to our attention. We will be reaching out to the individual to address their concerns.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My policy number: *******. I have been a member/policy holder since September 2019 and everything worked well until December 2021 when I was given a new agent *************************. Since having said agent I was given a new policy instead of keeping my old policy, I had my payments switched, etc. It took a few conversations to fix the problem and things ran smooth up until the beginning of December 2022. I knew my policy was set to expire on 12/15/2022, so I proactively tried reaching out to my agent on 12/08/2022 however I could never get ahold of them. I then escalated the issue to their manager *********************** on 12/08/2022 which I did not hear anything from either. On 12/09/2022 I received a call from ***** and he assured me that my policy would "roll over/automatically renew". I thought this was strange that I wouldnt have to re-sign any documents or sign new documents to extend my policy. I reached back out the day of 12/15/2022 knowing my policy was set to expire and ***** told me that it would auto renew that night. On 12/16/2022 I logged on and saw that the policy did not update, but I figured I would give it some time. I then checked my insurance app on 12/24/2022 and there are "no policies" associated with my profile now. I made it a point that I did not feel comfortable driving without insurance AND more importantly I do not want a lap in insurance! I have a great insurance rating and would not want this incident to jeopardize that rating.

  Business Response

  Date: 12/28/2022

  We appreciate this individual bringing their concerns to our attention. We will be reaching out to the individual to address their concerns.

• Initial Complaint

  Date:11/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the fall of 2017 (continues currently with this last year bringing it all together), I came in contact with Farm Bureau Financial Services to set up an auto insurance policy, roll over a 401K and 403B into an Annuity. Unfortunately, the Farm Bureau Representative did not disclose the vital piece of information, that a surrender fee would be attached to the policy. I was told that I could withdraw or transfer funds from the account at any time and that there would be a guaranteed annual return of 7 - 14%. There was no mention of surrender fees. I was also reassured that there would be annual reviews to discuss the performance of the annuity and reallocate funds if necessary. Not once was there an annual review. I find this unfortunate because I may have missed out on potential growth from being in better performing indexes. I was told that a packet would be mailed to me with all the information on the policy yet I was not sent the packet before funds were transferred into the account. This prohibited me from reviewing the contract and potentially taking advantage of the cancelation policy. If I had seen the full contract, I could have potentially seen the surrender fees and the contract fee schedule. There have been a series of events with Farm Bureau regarding my policy that were not handled in a professional manner. I have called the Farm Bureau **************** several times and written a complaint letter (sent via email) to voice my frustrations with the mishandling of my account. I was given misleading information about the policy when I signed paperwork (I also found that my signature had been forged on one document) and for months afterwards.To resolve the issue, I would like Farm Bureau to remove the surrender fee from this policy and allow me to roll the funds to a company of my choosing. I would like to resolve this issue quickly.I have not heard from Farm Bureau at all since sending my complaint letter.

  Business Response

  Date: 11/22/2022

  We appreciate the individual bringing her concerns to our attention. Due the confidential nature of life insurance products, we will contact the complainant directly to address her grievance.

  Customer Answer

  Date: 11/30/2022

   
  Complaint: 18437188
  
  I am rejecting this response because: I have not received any correspondence from Farm Bureau to discuss the issue of my policy. I would appreciate some form of communication waiving the surrender fees and refunding my investment in full. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/30/2022

  We previously received a letter direct from ******************** and we responded to her concerns on November 18. We have also sent a follow-up letter on November 28. The letters were both sent by regular mail. With the holiday, the letters may not have reached the customer yet, since they were going from **** to ****.

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding policy #********** for *************************** (policy holder).Jazzbi *******, daughter/power of attorney/trying to get resolution. My mom passed away 7/18/22.7/19: Requested Auto Policy to be canceled. Reason 1: No longer needed.Reason 2: Sold car.Later the policy owner deceased.Issue:- Tried to cancel the policy but the agent, *******************, wouldn't do it. The ask:- Cancel the policy effective (various dates) 7/19, 7/25. - Issue the prorated credit to the credit card on file (or send a check to the address on file).- Cancel recurring payments.- Reply to our phone calls & emails once the account is properly closed.Background:Beginning 7/19, I requested the cancellation 4 different ways yet the account is still active. We submitted a cancellation request:1. Online directly to **** via secure message 2. Online customer service 3. Via phone and spoke to ********* I believe 4. Via email to **** Thank you,Jazzbi ************** of ******** ************

  Business Response

  Date: 08/11/2022

  We appreciate this individual bringing her concerns to our attention. We will
  be reaching out to the individual to address their concerns.

• Initial Complaint

  Date:06/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/26/2020 is the date that I cancelled Farm Bureau insurance and started Allstate. My reason for ending the coverage with FB is because I called them the morning of June 26,2020 to add coverage on my ************************************* my husband's name (*******************************) who was deceased. The insurance agent that answered from FB told me that he was at a dental appointment with is daughter and that he would call me back. I did mention to him that I had taken off work and needed to get a new tag for the Flex. I waited for a hour and a half, no call from the agent. So, I called him back and left a message on his voicemail. I waited and called back a couple more times with still no response. So, I got a phone number from my daughter to call another insurance company. I ended up with a agent from Allstate and paid for my coverage on all three of my vehicles with them. Afterwards, I called the next day and told them to cancel my insurance and told them what happened. They apologized and I thought that was done until last week I received new insurance cards for my Saturn Relay (mind you I have three vehicles). So, I called them and left a message with Farm Bureau to call me immediately. They called me a few days later and I told them I already have coverage with Allstate. They wanted to see my Declaration Statement which I had my Allstate Agent emailed to them. The next week I received another **** from Farm Bureau. I have checked my bank statements and found out they have been billing me $70.68 each month since June/2020. I called them today and spoke with ********************* from Farm Bureau who tells me they have no record of me calling to cancel my policy from her phone records. This company is located at: *********************************************************** with ************** High {316} 283-2090 I need your assistance with this company refunding these unauthorized debit transactions from my bank account. I can't email you documents at this point. Will send them ASAP having computer issues

  Business Response

  Date: 06/29/2022

  We appreciate this individual bringing their concerns to our attention. We will be reaching out to the individual to address their concerns.