ComplaintsforFarm Bureau Financial Services

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I submitted a from on 10/18/2023 to surrender my life insurance policy. I was told the processing would take **** days and then I would be mailed a check for my premium return. It has now been over 10 days. I am unable to get any information as to why its late other than they are backed up. I feel they are in violation of their own policy of **** days processing time. I am wanting my money returned immediately and I feel at this point they are stealing my money.

  Business response

  11/03/2023

  We appreciate this individual bringing her concerns to our attention and will reach out to her directly. Thank you.

  Customer response

  11/03/2023

   
  Complaint: 20820796
  
  I am rejecting this response because:
  I already spoke with them today and no one was able to provide me with any concrete answers. "It could be a few more days or so" is not an appropriate response. Their policy says it takes **** days to process my refund. Its now been 12 days and no one at the company can even tell me how much longer or why its taking so long. 
  Sincerely,
  
  *************************

  Business response

  11/06/2023

  A representative of Farm Bureau will attempt to contact the customer by phone on Monday, November 6 with specifics related to her dispute. Thank you.

• Initial Complaint

  05/10/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I established auto insurance with Farm Bureau Financial Services in 2020. Members are eligible for a low mileage discount if mileage doesn't exceed *****. This is the only criteria & was never told otherwise. Paperwork is sent to members towards end of policy period to capture mileage & then it's prorated at time of renewal. Actual miles aren't reflected. First eligible year I drove out West and put on some miles. I completed paperwork & reported actual miles *******. Prorated miles were over limit, but actual miles made me eligible. I received discount. I then requested & was approved to report actual miles at time of renewal. The next year I wrote on the paperwork that I was going to report actual miles at time of ************** it back. Actual miles reported *******. I received discount. This last year I completed the paperwork as I did the previous *********** it back. Actual miles reported ******* making me eligible but underwriting denied discount. I figured they didn't believe me. I took a video of my VIN # worked my way up to the *************** to my agent ****. I was again denied. **** suggested reasons why the underwriters denied discount. 1- license had expired during covid for which I've renewed. 2- it was stated that I didn't complete the mileage paperwork which I did & sent back. 3- Didn't pay premium on time. I made numerous attempts to pay but discount wasn't reflected. I didn't pay & contacted ****. He advised to pay & then be reimbursed the discount once applied. I paid my premium in full. Underwriting is still denying discount and suggested that I have a chip placed in my car to monitor my driving habits. If I pass, I receive a different discount.My driving record is clean. I haven't filed any claims. I've done anything wrong. According to criteria I am eligible to receive a low mileage discount and that is what I want out of this complaint. Thank you for your time.~*********************

  Business response

  05/11/2023

  We appreciate this individual bringing their concerns to our attention. We will be reaching out to the individual to address their concerns.

  Customer response

  06/22/2023

  I filed a complaint with Farm Bureau Financial Services on 5-9-23. I qualified for a low mileage discount that the underwriters denied. After I filed the complaint, I received an email from my agent ************************* stating that it was decided that I would receive the discount. I had already paid my premium in full, but I still have not received reimbursement for the discount. Upon inquiring about my refund, I received an email today from **** stating that now my rates have increased mid-policy. I want a full refund for my entire policy premium minus any mid-policy changes.

  Business response

  06/22/2023

  We appreciate this individual bringing their concerns to our attention. We will be reaching out to the individual to address their concerns.

  Customer response

  06/23/2023

   
  Complaint: 20039039
  
  I am rejecting this response because:
  That is exactly what they said last time. Nothing has been done.
  Sincerely,
  
  *********************

  Customer response

  07/11/2023

  I havent heard anything from Farm Bureau.

  Business response

  07/11/2023

  We appreciate this individual bringing their concerns to our attention. We will be reaching out to the individual to address their concerns.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My policy number: *******. I have been a member/policy holder since September 2019 and everything worked well until December 2021 when I was given a new agent *************************. Since having said agent I was given a new policy instead of keeping my old policy, I had my payments switched, etc. It took a few conversations to fix the problem and things ran smooth up until the beginning of December 2022. I knew my policy was set to expire on 12/15/2022, so I proactively tried reaching out to my agent on 12/08/2022 however I could never get ahold of them. I then escalated the issue to their manager *********************** on 12/08/2022 which I did not hear anything from either. On 12/09/2022 I received a call from ***** and he assured me that my policy would "roll over/automatically renew". I thought this was strange that I wouldnt have to re-sign any documents or sign new documents to extend my policy. I reached back out the day of 12/15/2022 knowing my policy was set to expire and ***** told me that it would auto renew that night. On 12/16/2022 I logged on and saw that the policy did not update, but I figured I would give it some time. I then checked my insurance app on 12/24/2022 and there are "no policies" associated with my profile now. I made it a point that I did not feel comfortable driving without insurance AND more importantly I do not want a lap in insurance! I have a great insurance rating and would not want this incident to jeopardize that rating.

  Business response

  12/28/2022

  We appreciate this individual bringing their concerns to our attention. We will be reaching out to the individual to address their concerns.

• Initial Complaint

  11/21/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In the fall of 2017 (continues currently with this last year bringing it all together), I came in contact with Farm Bureau Financial Services to set up an auto insurance policy, roll over a 401K and 403B into an Annuity. Unfortunately, the Farm Bureau Representative did not disclose the vital piece of information, that a surrender fee would be attached to the policy. I was told that I could withdraw or transfer funds from the account at any time and that there would be a guaranteed annual return of 7 - 14%. There was no mention of surrender fees. I was also reassured that there would be annual reviews to discuss the performance of the annuity and reallocate funds if necessary. Not once was there an annual review. I find this unfortunate because I may have missed out on potential growth from being in better performing indexes. I was told that a packet would be mailed to me with all the information on the policy yet I was not sent the packet before funds were transferred into the account. This prohibited me from reviewing the contract and potentially taking advantage of the cancelation policy. If I had seen the full contract, I could have potentially seen the surrender fees and the contract fee schedule. There have been a series of events with Farm Bureau regarding my policy that were not handled in a professional manner. I have called the Farm Bureau **************** several times and written a complaint letter (sent via email) to voice my frustrations with the mishandling of my account. I was given misleading information about the policy when I signed paperwork (I also found that my signature had been forged on one document) and for months afterwards.To resolve the issue, I would like Farm Bureau to remove the surrender fee from this policy and allow me to roll the funds to a company of my choosing. I would like to resolve this issue quickly.I have not heard from Farm Bureau at all since sending my complaint letter.

  Business response

  11/22/2022

  We appreciate the individual bringing her concerns to our attention. Due the confidential nature of life insurance products, we will contact the complainant directly to address her grievance.

  Customer response

  11/30/2022

   
  Complaint: 18437188
  
  I am rejecting this response because: I have not received any correspondence from Farm Bureau to discuss the issue of my policy. I would appreciate some form of communication waiving the surrender fees and refunding my investment in full. 
  
  Sincerely,
  
  *****************************

  Business response

  11/30/2022

  We previously received a letter direct from ******************** and we responded to her concerns on November 18. We have also sent a follow-up letter on November 28. The letters were both sent by regular mail. With the holiday, the letters may not have reached the customer yet, since they were going from **** to ****.

• Initial Complaint

  08/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is regarding policy #********** for *************************** (policy holder).Jazzbi *******, daughter/power of attorney/trying to get resolution. My mom passed away 7/18/22.7/19: Requested Auto Policy to be canceled. Reason 1: No longer needed.Reason 2: Sold car.Later the policy owner deceased.Issue:- Tried to cancel the policy but the agent, *******************, wouldn't do it. The ask:- Cancel the policy effective (various dates) 7/19, 7/25. - Issue the prorated credit to the credit card on file (or send a check to the address on file).- Cancel recurring payments.- Reply to our phone calls & emails once the account is properly closed.Background:Beginning 7/19, I requested the cancellation 4 different ways yet the account is still active. We submitted a cancellation request:1. Online directly to **** via secure message 2. Online customer service 3. Via phone and spoke to ********* I believe 4. Via email to **** Thank you,Jazzbi ************** of ******** ************

  Business response

  08/11/2022

  We appreciate this individual bringing her concerns to our attention. We will
  be reaching out to the individual to address their concerns.

• Initial Complaint

  06/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6/26/2020 is the date that I cancelled Farm Bureau insurance and started Allstate. My reason for ending the coverage with FB is because I called them the morning of June 26,2020 to add coverage on my ************************************* my husband's name (*******************************) who was deceased. The insurance agent that answered from FB told me that he was at a dental appointment with is daughter and that he would call me back. I did mention to him that I had taken off work and needed to get a new tag for the Flex. I waited for a hour and a half, no call from the agent. So, I called him back and left a message on his voicemail. I waited and called back a couple more times with still no response. So, I got a phone number from my daughter to call another insurance company. I ended up with a agent from Allstate and paid for my coverage on all three of my vehicles with them. Afterwards, I called the next day and told them to cancel my insurance and told them what happened. They apologized and I thought that was done until last week I received new insurance cards for my Saturn Relay (mind you I have three vehicles). So, I called them and left a message with Farm Bureau to call me immediately. They called me a few days later and I told them I already have coverage with Allstate. They wanted to see my Declaration Statement which I had my Allstate Agent emailed to them. The next week I received another **** from Farm Bureau. I have checked my bank statements and found out they have been billing me $70.68 each month since June/2020. I called them today and spoke with ********************* from Farm Bureau who tells me they have no record of me calling to cancel my policy from her phone records. This company is located at: *********************************************************** with ************** High {316} 283-2090 I need your assistance with this company refunding these unauthorized debit transactions from my bank account. I can't email you documents at this point. Will send them ASAP having computer issues

  Business response

  06/29/2022

  We appreciate this individual bringing their concerns to our attention. We will be reaching out to the individual to address their concerns.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had Farm Bureau Insurance for home and autos through the office at ************************************** with *************************** agent for at least five years until I decided to find cheaper coverage with AAA. My coverage ended 12-26-20 and so switched 11-25-20 with AAA. I tried to contact ****** several times but he had left this insurance business to move into financial planning so left message that I was done with them. Received **** for new contract from Farm Bureau but did not pay since switched to AAA. Received second **** in December stating that coverage would end if not paid in 10 days so took this to my AAA agent who sent email to billing in *********, ** showing coverage had been switched to AAA. Now some new agent who never contacted me turned this over to collections which I am not paying since they keep harassing me. Finally spoke with this new agent, ********************************* who referred me to their billing in Manhattan to inform them of this. Billing person there referred me back to Mikijanis lying and giving me the run around that they did not know of my changing till late March 21.I then had my AAA agent email Mikijanis copy of my payment in November indicating the change. I guess she does not like to get divorced. I never had a claim with Farm Bureau so plan to pursue other publicity to make sure they dont rip other people off. I dont care to support their fraudulent behavior.Agent: ********************************* **************************

  Business response

  01/20/2022

  We appreciate this individual bringing his concerns to our attention. We will be reaching out to the individual to address their concerns.

  Customer response

  01/21/2022

   
  Complaint: 16483361
  
  I am rejecting this response because: This has already been brought to their attention and they or she has done nothing. So will take it to another level
  
  Sincerely,
  
  *******************

• Initial Complaint

  10/19/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Paid up Whole Life Farm Bureau Life Insurance Policy # ***-01202043 Termination. They screwed up and sent 2 bills for interest on a loan I mailed in the payment on one of the letters. They mailed out a note that I had sent in the wrong amount and they couldn't except the check. I called to find out what was going on and told her I would pay her over the phone today. She said I'm sorry we won't except payments over the phone. Then I get a a check back in the mail from the company for the amount of the original check. thinking they had cashed the first check I mailed them, I deposted the check from them. Then I get a note in the mail from them that they need another check from me in the amount of the check so I mailed it in the same day. With the back and forth thought I was done. Forgot to send in the correct amount and received a Termination letter I had sent them in the first place. Still do not know what actually happened to the first check. Mailed the sec

  Customer response

  10/29/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I haven't heard from the company except my Termination letter. Your coverage has terminated. To reinstate I would have to fill out papers for a new policy and go through qualification process again and start paying again.
  I can't believe a company could treat me this way after paying for my policy my whole life until it's payed off and cancel me for a mix up. Since it's paid up they just want to get rid of me and keep the money I have paid all my life for this policy. This is unheard of.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩