Reviews

Spent over $100,000 on Windsor Windows & Doors- every item came with issues. You can not get one person from the actual company to call you back. Its a song and dance "My boss ******************* will call/email you in 48 hrs" Crickets, no call or response. We are 2 years and the bowed door that was delivered has still not been replaced. Window's arrived unpainted, caulking all over the glass, aesthetically look horrible. If you are reading reviews on this company and their products RUN RUN and purchased from reputable brand. Stay away from this company and their sub par items at a premium price. Also reading reviews below nothing has changed from the customer service that years below was Non existent.

PLEASE READ THIS BEFORE YOU PURCHASE WINDSOR WINDOWS!!We built a home in the summer of 2021 and Windsor Windows were put in our home. We moved in Oct. 2021 and by Feb. 2021 the winter months we had been experiencing ice on every one of our windows on the inside. Our kitchen window at that time had over 2 inches on the inside. In the winter months of 2022 we again experienced ice on the windows but no only there but on the vinyl ( inside the house) of every window. The frost(ice) was up the entire window, on the latching system and on the inside seals. We also had to put clothes under our crank outs due to the frost in the inside was making our wood window seals wet. I have multiple pictures of this to confirm. We reached out to Windsor a service tech was out and all they were focused on were humidity levels. The did NOT exam 1 window. The local distributor who sold our contractor the windows came out as well with there humidity device that was provided by Windsor, also trained by them stated our humidity levels were in complete range of his device and seen no issue on our end we were doing exactly everything to help with humidity. After expressing all this to Windsor we were told that this issue did not fall within their warranty and they would do nothing to resolve or attempt to fix the issue. But in the contracted signed the day of closing of our house the legal document signed stated we could experience frost, ice or condensation on the ***** ONLY of our windows " per Windsor Windows Specifications". I can confirm this document as well. BUT NO WHERE does it say on this document, or their website we should, or could experience frost, ice or condensation on the inside vinyl or the latching system where the window closes. I HIGHLY recommend doing your research before purchasing this product. Because if you do have issues they CLEARLY are not going to help the customer. I am so tired of these big companies taking our money and then when issues arise do nothing.