ComplaintsforHaggen

Grocery Store

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Initial Complaint
06/27/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is the second time this has happened to me, but with a different store where I bought Apple gift card they did not have all the numbers on it so I could not activate the card. Apple told me that it was Safeways responsibility. Safeway tells me its Apples responsibility. In the meantime Im out the money and I cant activate the gift card.
Business response
06/29/2024
Greetings *********************,

Thank you for taking the time to reach out to us with your concerns. We sincerely apologize for any inconvenience this may have caused you.

We checked our system and could not find a Gift Card Ticket open for you, so our team can investigate the issue. Please call us directly at ************** prompt four so we can open one for you. We are available from 6 AM - 6 PM MST Monday - Sunday.

Thank you,

******************
Customer Support Team
********
Initial Complaint
06/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On five ******************************************************************************************************************* eligible. The last four couldnt read. Ive had this problem before so they want you to go through **** and all that, but went back to the store and bought another **** gift card because I had a purchase waiting, and I went to scratch it off before I left the store just to make sure it would work and it had numbers missing too. The manager was reluctant to give me my money back even though I didnt even leave the store and just purchased it a minute ago, so I went back home and I went through the process of the gift card that I had purchased a couple weeks ago that didnt work And waited and **** contact me back said already been used I contacted back ******* at the Safeway store who originally scratched off five cards after he knew that ones at the store didnt work and they were all faulty and him knowing that and I told him I bought the card and it had the same problem They had the same problems as a five I just removed and he Witness were eligible and he would not give me a refund. **** would not give me a refund so I spent $50 and with no way to recover it so far contacted **** gift card services waiting an hour Then left my number to call back and spend days ago. Nobody called back and its a problem they know its a problem but yet they continue to sell them and nothing happened as far as fixing all this stuff on the gift cards and stuff as far as registering or doing something to protect the consumer because right now 50 bucks doesnt hurt me, but you know it was a kid got it for his birthday went to use it and it doesnt work and his parents could barely afford it. Im just saying you know people are out there theyre getting , robbed by these vendors that sell bad gift cards and they know theyre selling them and they know theres issues so I would like my refund back $50
Business response
06/22/2024
Greetings *********************:

Thank you for taking the time to share your concerns with us, and we are very sorry for any inconvenience this may have caused you.

We have shared this with our ********************* and they have opened Ticket # ****** for you and will contact you as soon as possible if they have not already done so.

If you have any other questions or concerns, please reply here or call our *********************** at ************, prompt 4, and give the agent that takes your call Ticket # ******. We are available Monday - Sunday from 6 AM - 6 PM.

Thank you,

********************
Customer Support Team
********
Initial Complaint
04/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Extremely shortened version. I have documentation and recorded calls to back everything up. I slipped and fell on the ice on 3/16/24. I notified the Safeway store, and they told me to work with ********. ******** gave me the run around, and told me to contact High Country Tree and Landscaping. I called them and spoke to ****. He wouldnt provide me with insurance information. So.. Nobody wants to take responsibility and everyone is pointing the finger somewhere else.
Business response
04/17/2024
To whom this may concern,
When **************** reported his accident, we reached out to **************** to secure the facts behind the accident. We investigated the matter so we can determine who the responsible party may or may not have been for his accident as this was a weather-related incident (Slip and fall in the Lot due to snow and ice).

We identified that High Country Tree & Landscaping was the responsible party for the plowing and salting of the stores lot. We in turn placed High Country Tree & Landscaping on notice of the incident, and we proceeded to tender the claim over to them for the further handling of Mr. ******* claim.

We are currently following up to make sure they will accept our tender and take over the handling of Mr. ******* claim. We advised **************** of the status of his claim and our tender to the High Country Tree & Landscaping and in turn **************** proceeded to reach out to them.
If there is anything else we can help you with, please don't hesitate to reply or call our *********************** at ************.

Thank you,

Aryssa
***********************
Case ID: ********
Customer response
04/17/2024

Complaint: 21521474

I am rejecting this response because:

I kept getting the runaround from Safeway, Sedgwick and High Country. Nine if them want to take responsibility. *** hired ***************** as my attorney representation. I do not accept the reply due to lack of ownership.
Sincerely,

*************************
Business response
05/05/2024
To whom it may concern:

**************** has stated that he has hired legal representation. ******** will respond only to the attorney from this point forward. We ask that you please close this complaint.

Thank you,

******************
Customer Support Team
********
Business response
05/12/2024
To whom it may concern:

**************** has stated that he has hired legal representation. ******** will respond only to the attorney from this point forward. We ask that you please close this complaint.

Thank you,

******************
Customer Support Team
********
Initial Complaint
07/14/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am writing to formally lodge a complaint about the service I received from an employee named **** at the Safeway supermarket located at ****************************************************For some context, I work as a delivery driver for Doordash, a job that often necessitates visiting supermarkets such as Safeway to make purchases on behalf of our customers. During my visits to this particular Safeway location, I have consistently experienced unprofessional treatment and blatant discrimination from ****, the cashier in question. This is the third time such an incident has occurred, which prompted me to recognize him and subsequently pen this complaint.Specifically, on July 13th visit, I found myself in ****'s checkout line. Upon informing him that this was a Doordash order, he scanned all the items (Total:$68.22)but then set them aside for me to bag. This wouldn't have been an issue if Safeway didn't provide bagging services, however, I have noticed that every other customer has their items bagged by the cashier, including by **** himself. This starkly different treatment upon revealing that I was purchasing for a Doordash order strikes me as clear occupational discrimination. Though I am not the direct customer, I am a patron of **********************, shopping on behalf of others, and therefore should not be treated differently.When I asked **** why he was not bagging the items for Doordash orders, his response was outright disrespectful. He stated, ************ doesn't pay me to provide that service." When I questioned why other cashiers were willing to bag my items and he was not, he arrogantly replied, "You can choose not to line up at my register!" before walking off and ending his shift. Such behavior lacks even the most basic sense of customer service and reflects poorly on **********************'s reputation in the service industry.
Business response
07/26/2023
Good Morning
We thank you for reaching out and apologize for the trouble.The employee in question has been coached on customer etiquette and bagging processes as to avoid further incidents.
If you have any questions, please let us know.
*****************
Customer Support Center
Albertsons Companies
Customer response
07/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
07/04/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Purchased a **** vanilla gift card at Safeway store **** in ******, ** 7/2/23 12:25 - more than 48 hrs ago. $120.80. Paid in cash, PLUS $5.95 processing fee, total of $126.75.Receipt is 07/02/23 12:25 **** 4 27 9133Gift Card ends in **** and expires 01/31.Activated at register on checkout. Summary: Multiple store payment devices do not recognize even that this card has been swiped. Neither Safeway OR **** will give me a refund or otherwise return my cash, let alone the processing fee.Immediately returned to Safeway. They said not our problem. Call # on back. Called **** @*************. Permahold indefinitely MULTIPLE TIMES. Finally got live body who said card shows active and credit balance of $120.80, and get a receipt that shows no balance, or not activated.Go back to store. Same result different manager. Tries to check balance on card. Once again card not recognized so IMPOSSIBLE to get any receipt indicating ANYTHING. Manager tells us to call Safeway gift card team, there is always someone there. Says call ************.Nope, gift card team only available M-F 8-5. Talked to some who called store for me. Not their problem after gift card leaves store, call # on back of card.i say, Safeway has my cash, give me the cash and I will give you the card. I am then transferred to a supposedly unavailable member of the credit card team.Her response is No Safeway doesnt have your cash, ********** electronically to **** immediately after the gift card is purchased (IMHO this scenario is highly unlikely before end of SAME business day, let alone w/in 5 hours of purchase.).Have tried to get to live body at **** Vanilla multiple times since. Always permahold. Have tried to access my $120.80 supposedly ON the card multiple times at multiple stores in the last 51 hours. Gift card is NEVER recognized and no response of any kind is received to swiping it. So I cannot provide any piece of paper (eg showing denied) as requested by ****.
Business response
07/06/2023
Greetings ***********************:

We sincerely apologize for the difficulty you have experienced redeeming the **** Vanilla gift card you purchased with us recently. Please know that we would like to assist you with this and get it resolved as soon as possible.

Our Gift Card support team has advised that they will be reaching out to you to further discuss your concerns. They have also advised that ticket ****** has been opened for this issue. You are welcome to wait for contact from our Gift Card team, or you may contact our support team at **************, directory option 4 for further assistance in the meantime.

Thank you for shopping with us.
***
Customer Support Center
Customer response
07/10/2023

Complaint: 20273854

I am rejecting this response because I must respond within 7 days, the response says they will contact me, and I have heard nothing whatsoever from the business since.
please request that the business contact me asap via email at
*************************************************;
The card STILL doesnt work in ANY terminal!
Sincerely,

***********************
Business response
07/24/2023
Greetings ***********************:

We are sorry that you did not hear from our teams regarding this issue with the **** Vanilla gift card you purchased. Our Gift Card support team has advised that they have since been able to reach you and have advised that a refund has been arranged for your gift card. Please visit the customer service desk of our ********************** store at ************************************************************** to receive your refund for this gift card.

Once again we would like to apologize for any inconvenience this caused.

Thank you for shopping with us.
***
Customer Support Center
Customer response
08/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
03/29/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Used the Safeway app to order groceries on Feb 28,2023 in the amount of $85.47. The groceries NEVER got delivered to me however the app claimed they were. Several calls to customer service. Several apologies. Was promised a refund. It is now march 28th and that has YET to happen. I have not been allowed to talk to anyone besides a level 1 agent. I requested to be escalated. After promising me several refunds and given multiple reference and case numbers I still have yet to receive my money back for an order made over a month ago.
Business response
03/29/2023
Greetings *****************************:

Please accept our sincere apologies that the store failed to process your refund as requested. We have processed the refund for you today, 03/29/2023 in the amount of $85.47. While we have processed your refund today, it may take an additional three to five business days before it reaches your debit/credit card. Please check your credit card statement for the refund. When checking your credit card statement, please take into consideration your statement cycle cut date and allow for extra time if required. Additionally, we have sent a refund receipt to the email address associated with your account for your records.

We truly appreciate your patience in this matter and have notified our Online Shopping Director, so this issue is not repeated. If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
01/20/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 1/16/2023 @ 21:58 I had to scan my own items there was no cashiers open and I was told I had to do it on my own. This is unacceptable. I dont go there to work. I work long hours and to go to the store and get told I have to work also and in the mean time getting looked at like if Im going to steal.
Business response
01/24/2023
Greetings *****************************:

We are very sorry to hear about your poor experience when recently shopping with us. We completely understand your frustrations, and we will be sharing your comments with our store's Management Team for review to ensure that issue like this do not persist. Please respond here with the store location that you visited so we can provide your comments to our correct store team. If you would like to be contacted by a member of our store's team regarding your experience, please let us know, and we will have our team reach out to you by your preferred contact method. Once again, we would like to apologize for any inconvenience you experienced when shopping with us and using our self-checkout stations.
Please feel free to respond here or contact our Customer Support team at ************** if you have any other questions or concerns in the meantime.

Thank you for shopping with us.
Tim
Customer Support Center
Initial Complaint
01/18/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Trying to return unopened brand new item to the store where it came from and due not have a receipt but that shouldn't have been an issue as I have my ID which I know of someone who have recently done returnes there with no problem and was told no I asked to speak with the Manger and he round about accused me of stilling the item and refused to even check if I have recently done any retunes he bluntly refused to assist me or provide his distraction Manger contact info. I want compancated for the item and my time and the hanise accusation and treatment. I was discriminated on and will not accept that kind of treatment. Please assist me in getting heard so this never happens again. Thank you *******************************
Business response
01/19/2023
Greetings *******************************:

Your comments are concerning to us. Please respond here with the store location you visited so we may look into this. We look forward to hearing from you.

Thank you for reaching out to us.
***
Customer Support Center
Initial Complaint
11/21/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On October 27th 2022 we placed an online drive up and go order from safeway. When the order was ready and an email confirmation was given, we noticed that items from the order were replaced with more expensive items, and some where not available, also making the overall total larger with less items. We called the store to cancel and were told too bad, call the 1 800 number. We called the 27th and canceled the order, and we're told that it would be refunded 3-5 business days. After the order had Still not been refunded by november 9th, we made another phone call to the 1 800 number. We waited another 2 days to find out that they money still had yet to be refunded to our bank account, and had been put on our safeway account. Trying to force us to only spend at their company and refusing to give us the refund we asked for while never getting any order or service from them. This is also not the first time this has happened. I believe that they are committing a form of fraud and not refunding people the first time, in hopes that customers don't notice the fraud.
Business response
11/23/2022
Greetings *******************************:

We apologize that you were not satisfied with the fulfillment of your Drive Up & Go order. To address your concerns regarding your refund, our records show that per recent contact with our Customer Support team, a refund in the amount of $41.14 has been processed to your debit/credit card. We have emailed you a copy of the refund receipt as confirmation. In addition, a **************** Credit in the amount was placed on your account in the amount of $20.00 to be used towards a future online delivery or pickup order. We would like to note that the credit will be available for you to view on your account, and will appear in the payment section during checkout. You will have to manually apply the credit to your future order when checking out. We are sorry for the confusion regarding your refund.
Please feel free to respond here or contact our Customer Support team at ************** if you have any other questions or concerns.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
08/29/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is a Corporate Issue. They signed contracts with UHC to take a form of food stamps. This is contracted to be used at checkout to automatically pay for food once the card is scanned. EVERY SINGLE Safeway the card doesn't work on self checkout and that is the ONLY lane you can use because they refuse to hire anyone to run a checkout line. The Safeway I used has this option now open because I used BBB to get that line open because the whole thing is FRAUD!!! The whole thing is DISCRIMINATION of elderly and disabled. That is what this card is for. I get $125 a month and must use before end of month. This month I have barely been able to use only because I have to take an extra ten minutes to convince a manager if they don't use this card I will be calling in Fraud. Then all of a sudden they are able to take me to a register and make it work. This is CORPORATE fraudulently not wanting to use the card because it discounts what they get paid back. I DO NOT CARE!!! THEY SIGNED A CONTRACT!!! At this point in time we are not only looking at FRAUD, but discrimination of elderly and disabled. This is the 5th time I have had to use BBB for the SAME REASON!!!! I think a FULL investigation into Safeway Corporate practices needs to be done and criminal charges need to be brought up if this is being done deliberately like it feels like. I have had Corporate personally tell me that the card also works at ******* and ********* and maybe I should go there. I am disabled and only able to eat ********* Farms chicken and the fact that Corporate said this to me is also DISCRIMINATION!!!!
Business response
09/09/2022
Greetings ***************************:

We apologize that you continue not to be able to use your *** card at self-checkout in our store. Unfortunately, the programming of our self-checkout stations to accept *** card is still incomplete, but we are continuing our efforts to update these stations. Regrettably, we are unsure when the update process will be complete, as there are thousands of check stands across the company. In the interim, we are providing training to our front-end personnel to ensure that they recognize and know how to process transactions with the *** card. We can and will open a standard checkout lane to serve anyone with a UNC card.

Thank you for shopping with us.
Tim
Customer Support Center

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